Experience

New Mexico Human Services Department

• United States
• Government Administration
• 1 - 100 Employee

• Administrative Operations Manager II - County Director

  • Jul 2022 - Present

  Responsible for overseeing and managing a county office, including administering resources, operational activities, and managing staff to ensure the delivery of social services to customers.

• Quality Assurance Specialist Supervisor

  • Dec 2021 - Jul 2022

  Managed Quality Assurance Specialists under the Quality Assessment Bureau with ISD-HSD. I provided technical expertise, consultation, and training to the reviewers in the areas of case management oversight, interpretation of regulations, policies, and procedures. I performed reviews on a statewide basis of selected public assistance cases, evaluated adherence to state and federal standards, validated eligibility determinations and authorizations, and provided verification of performance appraisals in regard to federal and state mandates. I was responsible for ensuring the accuracy of findings and submission compliance of federal forms to the Federal Nutrition Services (FNS). Show less

• Family Assistance Analyst Supervisor

  • Oct 2014 - Dec 2021

  I actively assist with numerous projects in the division and manage analysts whom determine eligibility for multiple federal public assistance programs such as Medicaid, Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Low Income Home Energy Assistance Program (LIHEAP). I oversee a unit’s distribution of state and federal program funding, conduct periodic reviews ensuring compliance with state and federal regulatory timeliness, and complete monthly evaluation reports on program usage, caseloads, and staff performance. I began as an FAA in October 2014, promoted to lead February 2016, and promoted to supervisor September 2017.I have worked on projects that have involved meeting with state agency representatives to discuss areas policy, business process improvement, and training development with the goal of increasing knowledge and performance within the division. I have surveyed and evaluated field offices to identify areas of opportunity within business operations. I have worked closely with staff and all levels of management; conducted hands-on skill training and coaching; mentored; written technical reports; and have developed strategies to improve business practices within field offices.My duties have included assessing the application of federal laws and policy to determine benefit eligibility, analyze data, provide program guidance, develop formal and informal training presentations, evaluate, research, provide technical assistance, mentor, train in policy and procedures, and caseload analysis. I have worked with numerous databases and software programs such as Avaya, Amazon Connect, AWS, and SalesForce. Show less



The University of Texas at San Antonio

• United States
• Higher Education
• 700 & Above Employee

• Graduate Research Assistant

  • May 2013 - May 2014

  I provided administrative and research support to two organizations within the University of Texas, the Mexico Center and the Child and Adolescent Policy Research Institute. I was responsible for data analyzing, performing curriculum evaluation, assisting with projects and programs, and building community collaborations with local nonprofits in San Antonio. My duties consisted of producing reports of research findings, conducting observations, transcribing interviews, and creating data collection strategies for survey development. I established networks with non-profit organizations that provided housing in San Antonio for the purpose of reducing homeless rates among San Antonio’s emancipated foster youth. In addition, I conducted research on immigration topics, border issues, and public policy issues that affect people of Mexico and the United States. Show less



Congressman Charles A. Gonzalez District Office

• 20th District Office

• Congressional Intern

  • Aug 2012 - Dec 2012

  My duties were to assist staff with a wide variety of administrative tasks, case work, and in the planning of events. As an intern, I worked on numerous office projects, attended constituent meetings, conducted research on legislative issues, and performed clerical duties that included filing, answering phones, and distributing mail. In addition, I responded to and resolved constituent inquiries and complaints by telephone and mail. I composed, typed, and proof read letters and memos and handled confidential information. Show less