Graduate Assistant

• Sep 2022 - Present

Pathways Operations Manager- Intern

• May 2023 - Aug 2023

Branch Service Manager

• Sep 2017 - Jul 2022

• Managing and supervising branch level transaction processing • Providing strong functional leadership to branch operations workforce • Ensuring branch activities comply with internal and external regulatory requirements and policies • Directing all operational aspects including customer service and administration. • Addressing customer and employee satisfaction issues promptly • Managing and supervising branch level transaction processing • Providing strong functional leadership to branch operations workforce • Ensuring branch activities comply with internal and external regulatory requirements and policies • Directing all operational aspects including customer service and administration. • Addressing customer and employee satisfaction issues promptly

Customer Experience | Social Media

• Apr 2016 - Apr 2017

-Part of a start-up Social media team for Jumia Nigeria where we achieved an organized and active support platform for customers to provide resolution to issues and enable adequate feedback as regards their experience.-Report and analysis of social media support performance, providing daily updates to managers for improvement plans.

Customer Service Representative

• Nov 2014 - Apr 2016

Coordinating information to customers during store discovery, order placement and checkout. Ensuring follow up through emails, phone or any required means.Build sales through strong customer relationships by focusing on customers’ wants and needs.Resolving issues relating to product and service as well as after sales support and ensuring the best service at all times.

Internship Trainee

• Mar 2012 - Aug 2012

-Interned with the supply chain Manager and assisted to oversee product storage, handling and distribution. -Control manufacturing and delivery processes. -Reporting and analyzing Key Performance Indicators. -Quality control and resolve non-conformities of product. -Interned with the supply chain Manager and assisted to oversee product storage, handling and distribution. -Control manufacturing and delivery processes. -Reporting and analyzing Key Performance Indicators. -Quality control and resolve non-conformities of product.