Experience

CloudHealth by VMware

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Sr. Customer Success Manager

  • May 2021 - Present

  San Francisco Bay Area As a Sr. Customer Success Manager at CloudHealth by VMware, I work with global customers to help them optimize their cloud spend, improve their cloud governance, and align their cloud strategy with their business goals. I leverage my skills in account management, relationship management, and project management to ensure customer satisfaction, retention, and growth. I also collaborate with internal and external stakeholders to provide feedback, insights, and best practices to enhance the product… Show more As a Sr. Customer Success Manager at CloudHealth by VMware, I work with global customers to help them optimize their cloud spend, improve their cloud governance, and align their cloud strategy with their business goals. I leverage my skills in account management, relationship management, and project management to ensure customer satisfaction, retention, and growth. I also collaborate with internal and external stakeholders to provide feedback, insights, and best practices to enhance the product and service offerings of CloudHealth and VMware. Show less



WorkSpan

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Jul 2019 - May 2021

  San Francisco Bay Area WorkSpan is the Ecosystem Cloud to drive joint sales, marketing and solutions with partners. WorkSpan gives you a single source of truth, bringing together your ecosystem partners on a digital platform to quickly deploy and operationalize your partner initiatives. You can now drive revenue with your partners from Leads to Wins in real-time and deliver solutions from Idea to Launch with speed.



GuideSpark

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • Sep 2018 - Jun 2019

  The San Francisco Bay Area GuideSpark is the leader in employee communication software — we work with over 600 customers who use our solutions to effectively share information with employees about Benefits, Compensation, Performance Management, and other topics central to employee satisfaction and company culture. We help our customers increase employee engagement and drive HR program adoption using GuideSpark Communicate Cloud, which combines multi-channel communication campaigns and multi-format content to to deliver… Show more GuideSpark is the leader in employee communication software — we work with over 600 customers who use our solutions to effectively share information with employees about Benefits, Compensation, Performance Management, and other topics central to employee satisfaction and company culture. We help our customers increase employee engagement and drive HR program adoption using GuideSpark Communicate Cloud, which combines multi-channel communication campaigns and multi-format content to to deliver consumer-grade employee experiences. Show less



Autodesk

• United States
• Software Development
• 700 & Above Employee

• Senior Customer Success Manager

  • Nov 2014 - Dec 2017

  San Francisco Bay Area Delivering measurable customer success results and leading global technology implementations for large global enterprise customers. Excel in building value-based customer relationships that drive adoption and business success. - Project Management - Leadership - Renewal Specialist - Customer Service - Software as a Service (SaaS) - Data… Show more Delivering measurable customer success results and leading global technology implementations for large global enterprise customers. Excel in building value-based customer relationships that drive adoption and business success. - Project Management - Leadership - Renewal Specialist - Customer Service - Software as a Service (SaaS) - Data Analysis - Account Management - Identify Client Needs and Problem Solving - Escalation Management

• SAM - Support Account Manager

  • 2014 - 2015

  San Francisco Bay Area Delivering measurable customer success results and leading global technology implementations for large global enterprise customers. Excel in building value-based customer relationships that drive adoption and business success.



Disney Music Group

• Musicians
• 300 - 400 Employee

• Account Executive

  • 2013 - 2014

  San Francisco Bay Area THE WALT DISNEY COMPANY-RADIO DISNEY, San Francisco, CA Radio Disney is an American radio network that is owned by The Walt Disney Company, under the Disney–ABC Television Group operating subsidiary Disney Channels Worldwide. It broadcasts music and other content aimed at preteens and young teenagers under 16 years of age; it can be described as a youth-targeted contemporary hit radio format with heavy emphasis on teen idols. • Reach a wide array of prospects and at the same time… Show more THE WALT DISNEY COMPANY-RADIO DISNEY, San Francisco, CA Radio Disney is an American radio network that is owned by The Walt Disney Company, under the Disney–ABC Television Group operating subsidiary Disney Channels Worldwide. It broadcasts music and other content aimed at preteens and young teenagers under 16 years of age; it can be described as a youth-targeted contemporary hit radio format with heavy emphasis on teen idols. • Reach a wide array of prospects and at the same time, help Bay Area businesses grow their business! In this position: solicit, present and create long term relationships with a focus on the development of custom advertising campaigns for clients that integrate audio, visual, mobile and experiential assets. • Generate and sign new advertisers through exemplary skills in prospecting, cold calling, and cultivating relationships with qualified companies, while upholding the Disney brand, bringing in new revenues for company. • Think creatively when developing integrated marketing campaign promotions to help further clients’ goals/needs hence securing long-term contracts/reationships. • Diligently monitor and ensure fulfillment of all contract terms and actively participate in promotional meetings, sales meetings, station events and special promotions. Show less



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Client Relationship Manager

  • 2012 - 2013

  San Francisco Bay Area Worldpay is a leading financial technology company, specializing in payment processing around the globe. With offices in the UK, Europe, US and Asia, we support 120 currencies, allowing customers to trade and transact with their customers in a simple, effective and secure environment. • Accurately assessed customer's business; technical and operational requirements; readiness and risk profile; and recommended best practice solutions for existing merchants. • Evaluate and define… Show more Worldpay is a leading financial technology company, specializing in payment processing around the globe. With offices in the UK, Europe, US and Asia, we support 120 currencies, allowing customers to trade and transact with their customers in a simple, effective and secure environment. • Accurately assessed customer's business; technical and operational requirements; readiness and risk profile; and recommended best practice solutions for existing merchants. • Evaluate and define tactical account management and relationship plans per customer to attain growth targets, improve profitability / margins, and achieve high service quality goals. • Established and maintained strong relationships with high-end clients such as Adobe, Zoosk, NCSoft, and SAP having billing revenue of $3M+ monthly. • Assisted in growth opportunities globally for SAP, NCSOFT, and Adobe in Asia, Europe, and U.S. securing additional revenues in excess of $10M annually. • Demonstrated success in applying consultative selling techniques. • Closed complex managed services. Show less



Cumulus Broadcasting

• Senior Account Executive

  • 2011 - 2012

  San Francisco Bay Area As America’s second largest operator of radio stations, Cumulus provides high-impact local marketing solutions in 110 metropolitan areas. Cumulus introduces businesses of all sizes to communities of over 150 million listeners via radio, digital media, targeted e-mail and on-site promotions. • Effortlessly cultivate immediate rapport, gain prospects’ confidence, overcome objections, and deliver winning sales presentations to penetrate new accounts and grow exisiting accounts. • Excel… Show more As America’s second largest operator of radio stations, Cumulus provides high-impact local marketing solutions in 110 metropolitan areas. Cumulus introduces businesses of all sizes to communities of over 150 million listeners via radio, digital media, targeted e-mail and on-site promotions. • Effortlessly cultivate immediate rapport, gain prospects’ confidence, overcome objections, and deliver winning sales presentations to penetrate new accounts and grow exisiting accounts. • Excel in customer needs analysis, networking, creating effective branding campaigns, negotiating, follow-up, and delivering unparalleled customer service. • Collaboratively implemented high-impact promotional programs, which fueled revenues from radio & digital, & event advertising. • Spearheaded client programs across multiple departments (Programming, Promotions, Interactive, Business, and Station Managers) with full accountability for contract management, copywriting for on-air and online media, and strategy development. • Delivered exceptional customer service as well as compelling marketing campaign proposals to result in future business opportunities with new and existing clients. Show less



Entercom

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Senior Account Executive

  • 2010 - 2011

  San Francisco Bay Area Entercom Communications Corporation is one of the largest radio broadcasting companies in the United States, with over 100 stations in 23 US markets. • Presented persuasive client marketing campaign proposals, negotiated contracts, and executed programs, which helped grow business of advertisers and revenue for company. Executed client programs across all departments and oversaw fulfillment of all contract terms in conjunction with project managers and internal resources. • Diligently… Show more Entercom Communications Corporation is one of the largest radio broadcasting companies in the United States, with over 100 stations in 23 US markets. • Presented persuasive client marketing campaign proposals, negotiated contracts, and executed programs, which helped grow business of advertisers and revenue for company. Executed client programs across all departments and oversaw fulfillment of all contract terms in conjunction with project managers and internal resources. • Diligently monitored and ensured fulfillment of all contract terms and actively participated in promotional meetings, sales meetings, station events and special promotions. • Leveraged strong prospecting, cold calling, and relationship-building expertise and identified and secured new advertisers. Show less



iHeartMedia

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Senior Account Executive

  • 1999 - 2010

  San Francisco Bay Area With 245 million monthly listeners in the U.S., Clear Channel Media and Entertainment has the largest reach of any radio or television outlet in America. The company owns and operates 840 broadcast radio stations, serving more than 150 markets throughout the U.S., and more than 140 radio stations in Australia and New Zealand. Senior Business Development Account Executive (2001-2010) - SF Account Executive (1999-2001) - Monterey/Salinas • Lead and create integrated marketing campaigns… Show more With 245 million monthly listeners in the U.S., Clear Channel Media and Entertainment has the largest reach of any radio or television outlet in America. The company owns and operates 840 broadcast radio stations, serving more than 150 markets throughout the U.S., and more than 140 radio stations in Australia and New Zealand. Senior Business Development Account Executive (2001-2010) - SF Account Executive (1999-2001) - Monterey/Salinas • Lead and create integrated marketing campaigns for advertisers/companies across diverse industries. Respected leader for developing and delivering multimedia divisions (radio, digital, events, co-branding opportunities) with local and national companies. • Four-time winner of Clear Channel’s President’s Award (2005, 2006, 2007, 2008) for exhibiting top performance in five categories. • Championed all aspects of client programs encompassing contract management, invoicing, copywriting for on-air and online media, creation of point-of-purchase materials, and development of creative strategies. • Increased overall company sales by training and coaching peers in effectively presenting and selling integrated media programs and independently delivering convincing marketing proposals to prospects and clients. • Conceptualize and orchestrate marketing campaigns that effectively reinforce and build brand images. Proven ability to drive record-high marketing campaign response rates and execute successful product launches. Show less