Marketing Manager

• Apr 2021 - Present

Hands-on marketing manager leading a team of three - I'm currently the Marketing Manager for Julius Rutherfoord & Co, after starting as a Marketing Assistant.My responsibilities are broad and involve:▪ Communicating with senior management about existing and new marketing activities.▪ Organising marketing events such as Thank Your Cleaning Day, Christmas gifts, industry events attendance, etc.▪ Managing and creating appropriate content for a variety of channels.▪ Evaluating and improving marketing campaigns with possible solutions to fit within budgetary constraints.▪ Identifying and measuring marketing outcomes to increase the efficiency of marketing activities within the company.▪ Recruiting and training Marketing Assistants and CRM Assistants.

Marketing Assistant

• Jan 2020 - Mar 2021

Operations Assistant

• Oct 2019 - Dec 2019

Supervisor, Training Buddy & Merchandise Assistant

• Mar 2019 - Sep 2019

I was Supervisor, Training Buddy & Merchandise Assistant for a Calzedonia store in the UK.My role was to support the Store Manager in the organisation of work in the store and create an efficient, welcoming and safe environment for customers and colleagues. My duties were diverse and my main responsibilities could be divided into six areas:▪ People Management - supervise and motivate the team; organise priorities and delegate tasks ensuring the quality of the customer experience; train, coach and update the team on Calzedonia practices and products;▪ Sales & Customer Service - provide great customer service; handle customer complaints and manage customer returns;▪ Commercial Analysis- check daily, weekly and monthly store income, KPIs and targets and take actions required to meet our goals;▪ Visual, Store Standards and Merchandising - ensure good performance and cleanliness of the store; advise and ensure proper product presentation and windows displays;▪ Stock Management - place orders; oversee stock control and deliveries in the store;▪ Administration & Finance - maintain an accurate accounting of sales and stock movements and report them to the District Manager; ensure closing sheets and sales documents are delivered to the accounting team; make the bank deposits.

Key Holder

• Oct 2018 - Feb 2019

Sales Assistant

• Jul 2018 - Sep 2018

Account Manager

• Nov 2017 - May 2018

As part of the Sales & Marketing team, I was responsible for new business development, inviting new professionals to the platform and identifying opportunities to strengthen OLX’s market leader position.My duties involved contacting and managing part of OLX’s extensive network of existing customers, upselling services and providing customers with an accurate follow-up.My role also required explaining how clients could optimise their presence on OLX websites to improve their digital marketing presence and, consequently, their sales. I was able to achieve and often surpass the monthly personal goals established.

Operations Assistant / Delivery Driver

• Oct 2016 - Aug 2017

Firstly, I was responsible for organizing and distributing driver’s delivery devices, helping them organizing their delivery vans and preparing performance reports for the management team.After a while, I became a delivery driver and my duties involved collecting the parcels from Amazon warehouse, organizing them in the van and delivering them to the customers. I was doing as well mobile debriefing to other drivers, organizing and returning the undelivered parcels to the warehouse. Firstly, I was responsible for organizing and distributing driver’s delivery devices, helping them organizing their delivery vans and preparing performance reports for the management team.After a while, I became a delivery driver and my duties involved collecting the parcels from Amazon warehouse, organizing them in the van and delivering them to the customers. I was doing as well mobile debriefing to other drivers, organizing and returning the undelivered parcels to the warehouse.

Head Barista / Waitress

• Jan 2016 - Jul 2016

My responsibilities involved welcoming, accommodating and presenting the menu to the customers in a friendly, professional and quick manner; taking orders and serving food and beverages to the customers; processing customers bills and collecting payments; keeping the space tidy and performing cleaning duties. My responsibilities involved welcoming, accommodating and presenting the menu to the customers in a friendly, professional and quick manner; taking orders and serving food and beverages to the customers; processing customers bills and collecting payments; keeping the space tidy and performing cleaning duties.

Operative

• Jan 2015 - Dec 2015

Operative

• Oct 2014 - Dec 2014

Sales Assistant

• Jul 2014 - Sep 2014

Telemarketing Representative

• Mar 2013 - Mar 2014

Customer Service Representative

• Feb 2012 - Mar 2013

Cashier

• Jan 2010 - Jul 2010

Commercial Assistant Trainee

• Apr 2009 - Jul 2009