Ricardo Beatriz

Head of Customer Centric at VASS UK
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • English Full professional proficiency
  • French Elementary proficiency
  • Portuguese Native or bilingual proficiency
  • Spanish Limited working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Salesforce Certified Application Architect
    Salesforce
    Aug, 2022
    - Nov, 2024
  • Salesforce Certified Data Architect
    Salesforce
    Aug, 2022
    - Nov, 2024
  • Salesforce Certified Sharing and Visibility Designer
    Salesforce
    Feb, 2021
    - Nov, 2024
  • Salesforce Certified Platform App Builder Certification
    Salesforce
    Nov, 2020
    - Nov, 2024
  • Salesforce Certified Experience Cloud Consultant
    Salesforce
    Jun, 2020
    - Nov, 2024
  • Scrum Fundamentals Certified (SFC)
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Jun, 2020
    - Nov, 2024
  • Salesforce Certified Field Service Consultant
    Salesforce
    Dec, 2019
    - Nov, 2024
  • ITIL Foundation
    APMG International
  • Salesforce Certified Administrator
    Salesforce
  • Salesforce Certified Advanced Administrator
    Salesforce
  • Salesforce Certified Developer I
    Salesforce
  • Salesforce Certified Sales Cloud Consultant
    Salesforce
  • Salesforce Certified Service Cloud Consultant
    Salesforce

Experience

  • VASS UK&I
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head of Customer Centric
      • Mar 2021 - Present

    • Salesforce Lead Consultant
      • Sep 2019 - Present

  • blue-infinity Linked by Isobar
    • Switzerland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Salesforce Team Lead
      • Sep 2018 - Sep 2019

      Responsible for Application Support Team (6 FTE) for a customer with 1000+ internal users and 80k community users. Major tasks include: - Resolution of daily incidents within the agreed SLA; - Follow up on projects to ensure smooth handover from project to operations; - Documentation and project validation and sign off; - Team coordination and training; - Act as technical expert for small enhancements and bug fixes; - Perform trend analysis to identify patterns on which improvements can be applied.

    • Salesforce Consultant
      • Sep 2016 - Sep 2019

  • Capgemini
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Salesforce Consultant
      • Aug 2015 - Sep 2016

      CRM Salesforce.com Cloud Consultant -Salesforce project for an international logistics company: Business Requirements and Functional Design - Salesforce project for a multinational benefits & rewards Services company: Workshop details and specification documentation - Salesforce proof of concept for hotel industry, electrical parts retail and home repairs: Build and design demonstrations of business processes in SFDC CRM Salesforce.com Cloud Consultant -Salesforce project for an international logistics company: Business Requirements and Functional Design - Salesforce project for a multinational benefits & rewards Services company: Workshop details and specification documentation - Salesforce proof of concept for hotel industry, electrical parts retail and home repairs: Build and design demonstrations of business processes in SFDC

  • Portugal Telecom
    • Portugal
    • Telecommunications
    • 700 & Above Employee
    • Customer Quality Assurance
      • Feb 2013 - Aug 2015

      - Collaboration on complex integrated solutions projects involving several stakeholders from different roles and external entities - Customer Satisfaction Loyalty - Improve service quality in ADSL/Fibre technology - Collaboration on complex integrated solutions projects involving several stakeholders from different roles and external entities - Customer Satisfaction Loyalty - Improve service quality in ADSL/Fibre technology

  • Diageo
    • United Kingdom
    • Beverage Manufacturing
    • 700 & Above Employee
    • Administrative Services
      • Nov 2012 - Jan 2013

  • AEFCT - Associação dos Estudantes da FCT NOVA
    • Portugal
    • Education Administration Programs
    • 1 - 100 Employee
    • Responsible for Academic Sports
      • Sep 2011 - Sep 2012

Education

  • Faculdade de Ciências e Tecnologia - Universidade Nova de Lisboa
    Master's degree in Industrial Managment and Engineering
    2007 - 2012

Community

You need to have a working account to view this content. Click here to join now