Experience

Silva Homes

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Customer Relations Partner (Tenancy)

  • Feb 2020 - Present

• L&D Partner

  • Jun 2019 - Feb 2020

• HR & L&D Coordinator

  • Jun 2015 - Jun 2019

  My role at Silva Homes involves the full coordination of all training courses both internally and externally. With an employee base of 230 people we are averagely running between 3 and 10 courses per month. Training needs are identified through an annual appraisal process and based on mandatory and job enhancing requirements. It is my responsibility to identify the individuals for training, research training providers, book the tutors and meeting areas, raise purchase orders, invite delegates… Show more My role at Silva Homes involves the full coordination of all training courses both internally and externally. With an employee base of 230 people we are averagely running between 3 and 10 courses per month. Training needs are identified through an annual appraisal process and based on mandatory and job enhancing requirements. It is my responsibility to identify the individuals for training, research training providers, book the tutors and meeting areas, raise purchase orders, invite delegates, manage the facilities, report and summarise course evaluations and manage an employee wide training matrix. As part of the Human Resources team at Silva Homes, I also provide ad-hoc administration support to my colleagues for a variety of personnel tasks.



Ingo Ltd

• Wokingham

• Business Development Manager

  • Nov 2014 - Jun 2015

  My role as Business Development Manager at Ingo Ltd, was to build long term relationships with our clients based on trust, colllaboration and understanding. On initial contact with myself, I would obtain a full brief in person or over the telephone of the businesses IT needs and then explore with the IT Team what kind of IT package would offer the best value to a business. Some of my team at Ingo Ltd were working on the development of a new cloud based Accident Claims Management… Show more My role as Business Development Manager at Ingo Ltd, was to build long term relationships with our clients based on trust, colllaboration and understanding. On initial contact with myself, I would obtain a full brief in person or over the telephone of the businesses IT needs and then explore with the IT Team what kind of IT package would offer the best value to a business. Some of my team at Ingo Ltd were working on the development of a new cloud based Accident Claims Management system for our clients in the legal industry so one of my key projects was focused around the promotion and product awareness of this. I was actively involved in Ingo’s business development and brand. This included overseeing the logo, business cards, website and Social Media. I ensured the smooth running of the business from management of the in house database to the administrative paperwork. Ingo Services include:-  Dedicated Helpdesk Facility  Remote and On Site Support  Hardware Maintenance Contracts  Installation Services for IT Systems, Data Cabling, Connectivity & Wireless  Managed Hosting & Co-location Services  Virtual IT Manager  Fixed Price Consultancy  Bespoke software and web development  Cloud Technology Show less My role as Business Development Manager at Ingo Ltd, was to build long term relationships with our clients based on trust, colllaboration and understanding. On initial contact with myself, I would obtain a full brief in person or over the telephone of the businesses IT needs and then explore with the IT Team what kind of IT package would offer the best value to a business. Some of my team at Ingo Ltd were working on the development of a new cloud based Accident Claims Management… Show more My role as Business Development Manager at Ingo Ltd, was to build long term relationships with our clients based on trust, colllaboration and understanding. On initial contact with myself, I would obtain a full brief in person or over the telephone of the businesses IT needs and then explore with the IT Team what kind of IT package would offer the best value to a business. Some of my team at Ingo Ltd were working on the development of a new cloud based Accident Claims Management system for our clients in the legal industry so one of my key projects was focused around the promotion and product awareness of this. I was actively involved in Ingo’s business development and brand. This included overseeing the logo, business cards, website and Social Media. I ensured the smooth running of the business from management of the in house database to the administrative paperwork. Ingo Services include:-  Dedicated Helpdesk Facility  Remote and On Site Support  Hardware Maintenance Contracts  Installation Services for IT Systems, Data Cabling, Connectivity & Wireless  Managed Hosting & Co-location Services  Virtual IT Manager  Fixed Price Consultancy  Bespoke software and web development  Cloud Technology Show less



Ascot Lawyers Ltd

• Legal Services
• 1 - 100 Employee

• Administrator

  • Jan 2013 - Oct 2014

  Managing a team of Five Telephonists/Administrative Assistants. - Dealing with all new telephone queries - Preparing reports to measure the efficiency of Ascot Lawyers marketing techniques - Filtering and managing calls and following up to conclusion - Using Case Management systems Proclaim and Vantage to look up information and update clients as necessary - Monitoring Service Level Agreements - Range of administrative duties – typing, scanning and managing reception… Show more Managing a team of Five Telephonists/Administrative Assistants. - Dealing with all new telephone queries - Preparing reports to measure the efficiency of Ascot Lawyers marketing techniques - Filtering and managing calls and following up to conclusion - Using Case Management systems Proclaim and Vantage to look up information and update clients as necessary - Monitoring Service Level Agreements - Range of administrative duties – typing, scanning and managing reception. One of my favourite things about Ascot Lawyers was the flexibility to explore other areas of the business. I was lucky to be Involved in event planning for Ascot Lawyers Foundation and assisted in the organisation of many successful events including Gala Charity Ball in Windsor, Celebrity attended Golf Days and karaoke evenings. Show less Managing a team of Five Telephonists/Administrative Assistants. - Dealing with all new telephone queries - Preparing reports to measure the efficiency of Ascot Lawyers marketing techniques - Filtering and managing calls and following up to conclusion - Using Case Management systems Proclaim and Vantage to look up information and update clients as necessary - Monitoring Service Level Agreements - Range of administrative duties – typing, scanning and managing reception… Show more Managing a team of Five Telephonists/Administrative Assistants. - Dealing with all new telephone queries - Preparing reports to measure the efficiency of Ascot Lawyers marketing techniques - Filtering and managing calls and following up to conclusion - Using Case Management systems Proclaim and Vantage to look up information and update clients as necessary - Monitoring Service Level Agreements - Range of administrative duties – typing, scanning and managing reception. One of my favourite things about Ascot Lawyers was the flexibility to explore other areas of the business. I was lucky to be Involved in event planning for Ascot Lawyers Foundation and assisted in the organisation of many successful events including Gala Charity Ball in Windsor, Celebrity attended Golf Days and karaoke evenings. Show less



G.R Swimming School Ltd

• Bracknell

• Swimming Teacher

  • Apr 1996 - Apr 2014

  Teaching children between the ages of 3 and 13 to swim. Testing and rewarding pupils swimming to receive ASA certificates, maintaining and supervising the pool side. Qualified first aider. Teaching children between the ages of 3 and 13 to swim. Testing and rewarding pupils swimming to receive ASA certificates, maintaining and supervising the pool side. Qualified first aider.



John Mortimer Property Management

• Bracknell

• Accounts Administrator

  • Jan 2012 - Jan 2013

  - Processing Year End Accounts and filing at Companies House - Mail Merges of tenant documentation - Reception Duties - Invoicing - Data entry of bank statements and invoices onto Tramps Database. - with enquiries from customers on service fees - Processing Year End Accounts and filing at Companies House - Mail Merges of tenant documentation - Reception Duties - Invoicing - Data entry of bank statements and invoices onto Tramps Database. - with enquiries from customers on service fees



Magic Software Enterprises

• United States
• Software Development
• 300 - 400 Employee

• Lead Management Executive

  • May 2011 - Oct 2011

  The main responsibility of this role is to manage inbound marketing leads, respond to customer enquiries and set one on to one meetings for sales team. Other responsibilities include maintenance of inhouse database, Salesforce.com, raising product awareness and generate interest in our offerings via Social Media network, including Twitter, Facebook and Linked in, attend Computing exhibitions sponsored by Magic Software, event preparation and research prospects on the internet. The main responsibility of this role is to manage inbound marketing leads, respond to customer enquiries and set one on to one meetings for sales team. Other responsibilities include maintenance of inhouse database, Salesforce.com, raising product awareness and generate interest in our offerings via Social Media network, including Twitter, Facebook and Linked in, attend Computing exhibitions sponsored by Magic Software, event preparation and research prospects on the internet.



Little Munchkins Home based child care

• Home - Bracknell

• Self Employed Child Minder

  • Feb 2008 - Sep 2010

  Provide Home-based childcare up to 6 children at any one time between the ages of 5 months and 5 years whilst adhering to strict Ofsted standards for the Childcare and Early Years Foundation Stage register. The priority in this role is the welfare of the children, promoting health and keeping children safe from harm. Exceptional record keeping and administration skills as well as being good with children were essential in allowing me to successfully run this business. Some other… Show more Provide Home-based childcare up to 6 children at any one time between the ages of 5 months and 5 years whilst adhering to strict Ofsted standards for the Childcare and Early Years Foundation Stage register. The priority in this role is the welfare of the children, promoting health and keeping children safe from harm. Exceptional record keeping and administration skills as well as being good with children were essential in allowing me to successfully run this business. Some other responsibilities included; maintaining detailed records of all children in my care and persons who work with me, make and document observations of children during play and ensure children meet all relevant age related milestones, record all accidents and incidents, write and update policies and procedures, carry out daily risk assessments both inside the house and on excursions, regularly attend training courses to remain up to date with current childcare legislations, Income tax and accounts. Show less Provide Home-based childcare up to 6 children at any one time between the ages of 5 months and 5 years whilst adhering to strict Ofsted standards for the Childcare and Early Years Foundation Stage register. The priority in this role is the welfare of the children, promoting health and keeping children safe from harm. Exceptional record keeping and administration skills as well as being good with children were essential in allowing me to successfully run this business. Some other… Show more Provide Home-based childcare up to 6 children at any one time between the ages of 5 months and 5 years whilst adhering to strict Ofsted standards for the Childcare and Early Years Foundation Stage register. The priority in this role is the welfare of the children, promoting health and keeping children safe from harm. Exceptional record keeping and administration skills as well as being good with children were essential in allowing me to successfully run this business. Some other responsibilities included; maintaining detailed records of all children in my care and persons who work with me, make and document observations of children during play and ensure children meet all relevant age related milestones, record all accidents and incidents, write and update policies and procedures, carry out daily risk assessments both inside the house and on excursions, regularly attend training courses to remain up to date with current childcare legislations, Income tax and accounts. Show less



Tektronix

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Sales Support Team Leader

  • Feb 2002 - Feb 2008

  Dealing with Customer enquiries, building and maintaining critical relationships with distributors and end users, following up on new leads and quote requests, progress to sale and closing order, tender requests from public sector key accounts and managing from quote to end dead line, organise demo inventory and customer demo visits, manage TNT shipments and ensure payment of invoices, collate and clean Point of Sale and stock data from the UK distributors and the European catalogue… Show more Dealing with Customer enquiries, building and maintaining critical relationships with distributors and end users, following up on new leads and quote requests, progress to sale and closing order, tender requests from public sector key accounts and managing from quote to end dead line, organise demo inventory and customer demo visits, manage TNT shipments and ensure payment of invoices, collate and clean Point of Sale and stock data from the UK distributors and the European catalogue distributors on a monthly basis, analysis of data and creation of reports, process credit card payments, pro actively selling a range of service solutions, tailoring offerings to customer needs, manage team holiday and sickness records, point of contact for the UK Support team, represent and communicate important and relevant information to them from weekly European meetings, recruitment, managing Account Managers and Sales Directors Inbox and diaries in Outlook. Show less Dealing with Customer enquiries, building and maintaining critical relationships with distributors and end users, following up on new leads and quote requests, progress to sale and closing order, tender requests from public sector key accounts and managing from quote to end dead line, organise demo inventory and customer demo visits, manage TNT shipments and ensure payment of invoices, collate and clean Point of Sale and stock data from the UK distributors and the European catalogue… Show more Dealing with Customer enquiries, building and maintaining critical relationships with distributors and end users, following up on new leads and quote requests, progress to sale and closing order, tender requests from public sector key accounts and managing from quote to end dead line, organise demo inventory and customer demo visits, manage TNT shipments and ensure payment of invoices, collate and clean Point of Sale and stock data from the UK distributors and the European catalogue distributors on a monthly basis, analysis of data and creation of reports, process credit card payments, pro actively selling a range of service solutions, tailoring offerings to customer needs, manage team holiday and sickness records, point of contact for the UK Support team, represent and communicate important and relevant information to them from weekly European meetings, recruitment, managing Account Managers and Sales Directors Inbox and diaries in Outlook. Show less



Rational Software

• Ascot

• Sales Co-ordinator – New Business

  • Jul 2001 - Jan 2002

  Details Preparing quotations at customer request using Q, managing professional service bookings including travel, accommodation and equipment for technical consultants, order processing, diary management using Outlook, liaising with finance and making sure purchase orders are acceptable, answering the main telephone line and filtering calls to the appropriate people, maintaining and updating a log of all bookings in excel, ordering evaluation kits and training materials using the Oracle… Show more Details Preparing quotations at customer request using Q, managing professional service bookings including travel, accommodation and equipment for technical consultants, order processing, diary management using Outlook, liaising with finance and making sure purchase orders are acceptable, answering the main telephone line and filtering calls to the appropriate people, maintaining and updating a log of all bookings in excel, ordering evaluation kits and training materials using the Oracle database, tracking shipments and keeping customers informed of delivery status, compiling letters, faxes and emails, organising external and internal meetings and events, and acting as a central point of contact on a day to day basis. Show less Details Preparing quotations at customer request using Q, managing professional service bookings including travel, accommodation and equipment for technical consultants, order processing, diary management using Outlook, liaising with finance and making sure purchase orders are acceptable, answering the main telephone line and filtering calls to the appropriate people, maintaining and updating a log of all bookings in excel, ordering evaluation kits and training materials using the Oracle… Show more Details Preparing quotations at customer request using Q, managing professional service bookings including travel, accommodation and equipment for technical consultants, order processing, diary management using Outlook, liaising with finance and making sure purchase orders are acceptable, answering the main telephone line and filtering calls to the appropriate people, maintaining and updating a log of all bookings in excel, ordering evaluation kits and training materials using the Oracle database, tracking shipments and keeping customers informed of delivery status, compiling letters, faxes and emails, organising external and internal meetings and events, and acting as a central point of contact on a day to day basis. Show less



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Support Sales Representative - (Contracts Specialist)

  • Jan 1999 - Feb 2001

  Order processing, quoting / pricing annual contracts on Oracle GSR system, producing documents using Microsoft word and Excel, chasing payment of renewals, submitting documents for invoicing, Raising credit notes, liaising with Credit control team re- overdue invoices, updating spreadsheets on Excel, customer services - includes answering customers queries on new and current products, training new staff on Oracle systems, provide support to the Field Sales account managers, Sending mail shots… Show more Order processing, quoting / pricing annual contracts on Oracle GSR system, producing documents using Microsoft word and Excel, chasing payment of renewals, submitting documents for invoicing, Raising credit notes, liaising with Credit control team re- overdue invoices, updating spreadsheets on Excel, customer services - includes answering customers queries on new and current products, training new staff on Oracle systems, provide support to the Field Sales account managers, Sending mail shots, organising meetings with customers and account managers, updating web calendar, and general administration. Show less Order processing, quoting / pricing annual contracts on Oracle GSR system, producing documents using Microsoft word and Excel, chasing payment of renewals, submitting documents for invoicing, Raising credit notes, liaising with Credit control team re- overdue invoices, updating spreadsheets on Excel, customer services - includes answering customers queries on new and current products, training new staff on Oracle systems, provide support to the Field Sales account managers, Sending mail shots… Show more Order processing, quoting / pricing annual contracts on Oracle GSR system, producing documents using Microsoft word and Excel, chasing payment of renewals, submitting documents for invoicing, Raising credit notes, liaising with Credit control team re- overdue invoices, updating spreadsheets on Excel, customer services - includes answering customers queries on new and current products, training new staff on Oracle systems, provide support to the Field Sales account managers, Sending mail shots, organising meetings with customers and account managers, updating web calendar, and general administration. Show less