Lead Product Manager

• Sep 2021 - Present

I lead product changes within the business.

Head of Missions

• Jul 2019 - Sep 2021

Managed multiple areas during period of rapid scale.Achievements*Development and Market Launch of new hero product: SD Indestruct Bed*Development of Sheets category *New Prahran Office sourcing and build *Management of ATL Media Marketing and Operations

Bicycle Tour

• May 2017 - Feb 2019

Business Development Manager

• May 2016 - Jun 2017

After the completion of the Sydney popup, my role shifted towards assisting with customer acquisition and revenue generation within the business.Together with the marketing team, I prospect, establish and maintain relationships with external parties. Achievements*Sponsorship with the Gonstead Chiropractic Society of Australia*Implementation and management of performance marketing channels*Development and offer of commercial line of product

Brand Manager

• Jul 2015 - Jun 2017

Identifying a business requirement to diversify our marketing and customer experience channels, my main achievements in this role include - - Designed, built and managed Melbourne showroom experience.- Designed, built and managed Sydney pop-up showroom. This ran between Mar - May 2016.- Project managed build of the Sleeping Duck Sandman. A mobile showroom for events and an "us to you" call-out experience!Completion of all are extremely proud moments which combined our beliefs and image as a brand. They also enabled us to move toward an ultimate goal of creating an experience which leaves the customer with a "WOW!".

Customer Support Lead

• Jan 2015 - Jun 2016

Sleeping Duck manufactures and retails one mattress which is customisable to your unique needs.Our religion is customer service and we practice the principles we preach.View what our customers have to say at: http://www.productreview.com.au/p/sleeping-duck-mattress.htmlhttps://uk.trustpilot.com/review/www.sleepingduck.comAchievements:*Received over 1000 customer reviews, with average rating of 4.9/5*Built a multi-national customer support team in Melbourne, Sydney and London.*Designed and implemented a holistic framework for scaling customer support*Established reporting systems to measure internal quality and workload KPI's*Design and management of 3PL dispatch process

Graduate

• Feb 2014 - Jan 2015

Audit - High Wealth Individuals Review and Dispute Resolution - Large Business Objections Audit - High Wealth Individuals Review and Dispute Resolution - Large Business Objections

Technical Officer - Department of Civil Engineering

• Mar 2011 - Dec 2013

Materials Testing Materials Testing

Student Engineer

• Dec 2009 - Jul 2010