Experience

The Museum of Broadway

• United States
• Museums
• 1 - 100 Employee

• Brand Ambassador

  • Nov 2022 - Present

  • Greeting & Check-in: welcome guests with enthusiasm, check in up to 200 ticketed guests per hour, provide guidance and clarity of information about the experience • Onsite Ticketing Assistance: assist guests who have not pre-purchased admission, troubleshooting pre-purchased ticketing issues, etc using Telecharge's STAR system • Directional/Traffic Flow: help guests as needed in key locations throughout the Museum • Education: answer questions from guests relating to the Museum’s exhibits • Technical Assistance/Photo-Taking: help guests navigate exhibit technology and take pictures of guests within the exhibits upon request • Events: assist with set-up, strike, visitor check-in, monitoring, oversight, and/or running of special events being held in the Museum • Customer Service: assist management with customer service issues as needed, with a focus on personal connection and clarity of information Show less



Pine & Polk

• United States
• Hospitality
• 1 - 100 Employee

• Retail Associate

  • May 2022 - Aug 2022

  • Execute opening procedures (keyholder); restock, organizing stock room, filling and designing retail displays, opening register, etc. • Cross-sell the hidden bar (Pacific Standard) to customers above the age of 21 • Maintain grab-and-go display with appropriate labeling/best-by dates • Upselling and cross-selling to maximize customer satisfaction and store AOV • Maintain clean and engaging retail displays for customers • Execute opening procedures (keyholder); restock, organizing stock room, filling and designing retail displays, opening register, etc. • Cross-sell the hidden bar (Pacific Standard) to customers above the age of 21 • Maintain grab-and-go display with appropriate labeling/best-by dates • Upselling and cross-selling to maximize customer satisfaction and store AOV • Maintain clean and engaging retail displays for customers



MUSEUM OF ICE CREAM

• United States
• Entertainment
• 1 - 100 Employee

• Guest Experience Specialist

  • May 2021 - May 2022

  • Delivered scripting in diverse settings with clarity and creativity; comfortable with improvisation • Greeted and welcomed guests with enthusiasm, focused on personal connection • Adapted performance level to space and audience sizes • Experience with upselling and cross-selling to maximize customer satisfaction and store AOV • Comfortable selling higher price point items • Execute opening and closing procedures • Check-in up to 200 museum visitors per hour, assist customers with ticket troubleshooting • Maintain clean and engaging retail displays for hundreds of customers • Discuss fit, style, and fabric care with customers to deliver an meaningful shopping experience Show less



Cincinnati Playhouse in the Park

• United States
• Entertainment Providers
• 1 - 100 Employee

• Acting Intern

  • Sep 2018 - May 2019

  • Taught workshops and classes to grades K-12 • Toured 100+ performances of youth productions to schools and community centers in the tristate area with audiences of up to 350 • Assisted costume crew for mainstage productions • Performed in mainstage productions in the Marx theatre (626 seats) • Provided administrative support including data entry, research, event planning and content creation • Balanced multiple projects and responsibilities at a time • Taught workshops and classes to grades K-12 • Toured 100+ performances of youth productions to schools and community centers in the tristate area with audiences of up to 350 • Assisted costume crew for mainstage productions • Performed in mainstage productions in the Marx theatre (626 seats) • Provided administrative support including data entry, research, event planning and content creation • Balanced multiple projects and responsibilities at a time



SPARC

• United States
• Performing Arts
• 1 - 100 Employee

• Acting Apprentice

  • May 2016 - Aug 2016

  • Assisted the 300 seat box office with organization and sales • Solicited local businesses for advertising space • Co-managed the company’s Instagram account • Performed administrative tasks for the company’s Managing Director • Participated in daily rehearsals as an actor and assistant stage manager • Facilitated the construction of the company’s outdoor stage • Assisted the 300 seat box office with organization and sales • Solicited local businesses for advertising space • Co-managed the company’s Instagram account • Performed administrative tasks for the company’s Managing Director • Participated in daily rehearsals as an actor and assistant stage manager • Facilitated the construction of the company’s outdoor stage



Ragamuffin Musical Theatre Camp

• Pacific Grove, CA

• Summer Camp Counselor

  • May 2014 - Jul 2015

  • Managed the opening and closing of daily camp operations • Provided engaging customer service to parents • Supervised parent volunteers • Aided the audition and casting process • Led daily camp activities for campers age 8-13 • Managed the opening and closing of daily camp operations • Provided engaging customer service to parents • Supervised parent volunteers • Aided the audition and casting process • Led daily camp activities for campers age 8-13