Experience

San Marco Group Spa

• Italy
• Chemical Manufacturing
• 100 - 200 Employee

• Group Service Manager

  • Sep 2022 - Present

  I manage the group's service team (six people) and the implementation of new projects both internally (service dept.) and towards our customers. The company operates worldwide in the construction / interior and exterior design sectors. My responsibilities include: - Identifying and acting on areas of improvement in the service department - Budgeting and cost analysis - Identifying and achieving objectives - Managing and monitoring out helpdesk and tech staff - Keeping our claim rate to the minimum, coordinating recalls and corrective actions when necessary - Monitoring our helpdesk's KPIs (response time and quality, number and type of calls, etc.) - Coordinating the tech staff travelling on site for installations and maintenance - Monitoring our KPIs in the aforementioned activities + the machines' performance during their lifespan My main interlocutors are our sales, quality, logistics and R&D departments. Show less



De'Longhi Group

• Italy
• Manufacturing
• 700 & Above Employee

• OEM Customer Care Specialist

  • Apr 2021 - Sep 2022

  I act as a Project Manager among the stakeolders involved in designing, manufacturing, selling and servicing our coffee machines and accessories for our OEM customers, e.g. Nespresso, Dolcegusto, Whirlpool, Electrolux, etc. My goal is making sure all the steps in this complex process are completed in a timely manner and with the utmost accuracy, with my main focus being on the Customer Care / After Sales side of things. I am also our OEM customer's direct contact person in De' Longhi for any after sales related matter, and in charge of guaranteeing repair data and defect stats are steadily delivered to our Quality Dept. Main activities and departments I work with:- Legal dept. (legal compliance, pricing, graphics), selection and monitoring of Service Providers;- Technical Training, Service Documentation, Spare Parts availability (at product launch and during product life)- Monitoring the worldwide recall rate / fault rate of all products, running Early Defect Detection procedures (EDER) when a new product is launched, close cooperation with Quality Dept. and R&D (Weak Signal Alert, SCR, Root Cause Analysis).- OEM customers Product Managers or Aftersales / Technical managers Show less

• Ariete After Sales

  • Jan 2019 - Apr 2021

  I oversee the operations of technical service centers outside of Italy for one of the De Longhi Group brands. It's my responsibility to check their monthly reports, evaluate their technical performance and costs, and ultimately authorize our payments towards them to cover warranty repairs / exchanges. The goal is to maintain an excellent customer service standard, and keep it cost-effective.I also coordinate communication and operations between Ariete headquarters, our De Longhi Service offices, and Ariete distriburos / service centers outside of Italy. Show less

• Export Sales Assistant

  • Nov 2016 - Apr 2021

  I am assigned a number of countries (mostly in North / South America and parts of Europe) for which I manage purchase orders coming from De'Longhi Group branches and customers through SAP management program.I work in the After Sales branch, which involves all the brands owned by the De'Longhi Group, such as De'Longhi, Kenwood, Braun and Ariete. I am therefore constantly in touch with customers like De'Longhi authorized service points and De'Longhi branches, while working closely with my Area Managers, dispatchers, and financial department. Show less



theWise Magazine

• Italy
• Writing and Editing
• 1 - 100 Employee

• Desk editor

  • Jan 2013 - 2019

  Formerly a writer, I now revise our writers' articles and veto their pubblication on the website. theWise Magazine is a certified online magazine complying with the Italian laws and regulation. Our original articles are 100% fact-checked, aiming to provide truthful information and cutting-edge analysis on a variety of topics, such as current events, international and domestic politics, literature, music, and much more. Formerly a writer, I now revise our writers' articles and veto their pubblication on the website. theWise Magazine is a certified online magazine complying with the Italian laws and regulation. Our original articles are 100% fact-checked, aiming to provide truthful information and cutting-edge analysis on a variety of topics, such as current events, international and domestic politics, literature, music, and much more.



Beam s.r.l.

• Santa Lucia di Piave, TV

• Sales Manager

  • Mar 2016 - Oct 2016

  I'm in charge of all our customers throughout Europe, and the main truck manufacturers. I monitor sales, establish prices and sales conditions, and periodically visit customers in their headquarters. This task is temporary. Beam started out 30 years ago producing accessories for heavy vehicles such as trailer trucks and buses. Nowadays it has diversified its production in two different branches, one carrying on the traditional manufacturing, the other devoted to "Sputtering", an environment-friendly treatment that gives that extra quality to many different types of products manufactured by Beam itself or third-part companies. Show less



Ornella Molon Traverso

• Salgareda (TV) ITALY

• Export Sales Assistant

  • Feb 2015 - Dec 2015

  My duties include social media management, day-to-day back office operations, periodic check-ups on customers, and the search for new potential distributors in vaious areas such as North, Central, and South America, Europe, and major Asian countries (China, Japan, Hong Kong, etc.). Also part of my job is hospitality: I welcome foreign guests, guide them through the structure and accompany them during wine tastings. The company has been farming its own vineyards, producing and selling wine in the middle/high price range the past 30 years. The product is know for its quality, and has been positively reviewed by many specialised magazines and private reviewers. Having its headquarters in a XVII Century Venetian Villa, we often host public and private events such as weddings, birthday celebrations, conventions, etc. Show less



HOME festival

• Treviso, Italia

• Main stage and backstage staff

  • Sep 2015 - Sep 2015

  I was part of the team working on the main stage and backstage area of this 4-day international music festival. Our main task was the logistic reagarding artists' equipment and its installation on stage. Also part of the job was welcoming artists in the restricted backstage area and guide them through the festival area. I was part of the team working on the main stage and backstage area of this 4-day international music festival. Our main task was the logistic reagarding artists' equipment and its installation on stage. Also part of the job was welcoming artists in the restricted backstage area and guide them through the festival area.



Elettronica Veneta S.p.A.

• Italy
• Education Administration Programs
• 1 - 100 Employee

• Export Assistant - Translator

  • Oct 2013 - Dec 2014

  The company has devoted its 50 years of activity to the production of educational trainers and simulators for engineering universities, technical education and vocational training. I follow the entire back-office export sale process of the countries assigned to my Area Manager, using English and Spanish languages daily. I collaborate with him and with our engineers to prepare quotations and projects based on tender specs and requests coming from agents, universities, schools and training institutions, until we reach an official purchase order. I then arrange shipments and the related documents, and remain available for after-sales support. Also part of my job is the majority of technical translation of our datasheets and /or manuals, in English, Spanish and Italian. All my tasks are related to the sectors covered by Elettronica Veneta, which are: - Electronics and systems, biomedical equipment maintenance - Telecommunications and telematics - Electrical engineering and electrical power - Chemical engineering, food processing, ecology, process control, fluid mechanics, thermodynamics - Automation - Thermotronics and Renewable Energies - Autotronics - Physics, chemistry, biology Show less



City Design s.p.a

• Roncadelle di Ormelle, Italy

• Switchboard operator, receptionist, purchase dept. assistant

  • Jun 2011 - Aug 2011

  Summer job. The company manufactures and sells furniture for cities, such as benches, bus stops, garbage cans, LED and photovoltaic functional and design lighting devices. I was a switchboard operator in the reception, thus welcoming customers, suppliers and truck drivers delivering raw material, while also working as an assistant to the purchase department. Summer job. The company manufactures and sells furniture for cities, such as benches, bus stops, garbage cans, LED and photovoltaic functional and design lighting devices. I was a switchboard operator in the reception, thus welcoming customers, suppliers and truck drivers delivering raw material, while also working as an assistant to the purchase department.



Pizzeria I Mosaici

• Oderzo, Italy

• Waiter

  • Jun 2007 - Aug 2007

  Regular waiter tasks Regular waiter tasks