Experience

New Jersey State Library

• Libraries
• 1 - 100 Employee

• Project Specialist

  • Aug 2019 - Present

  As a Project Specialist, I handle tickets from library staff on a daily basis. Tickets can range anywhere from 10-20 a day due to the staff size. The tickets can range from technological malfunctions to helping with an application function that the staff is not familiar with. I also work on projects that will improve the infrastructure of the organization including replacing old hardware and software with newer versions, updating servers and making sure patrons have satisfactory experiences with the technology provided to them. Show less



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Consultant Agent

  • Oct 2016 - Oct 2020

  As a consultation agent I help 5-25 clients a day that are in need of technological guidance in professional and friendly manner. This also included providing details on plans that protect 1000s of products daily that come from both internally and externally in the Best Buy environment. As a consultation agent I help 5-25 clients a day that are in need of technological guidance in professional and friendly manner. This also included providing details on plans that protect 1000s of products daily that come from both internally and externally in the Best Buy environment.



The Franklin Institute

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Desktop Support Specialist

  • Mar 2019 - Aug 2019

  While still being under my parent company, PCS LLC, I provided help desk support solutions to around 350 end users in a Windows environment daily. The tasks would range from software fixes that included Microsoft Office and Windows OS to network configuration and troubleshooting of Juniper switches. While still being under my parent company, PCS LLC, I provided help desk support solutions to around 350 end users in a Windows environment daily. The tasks would range from software fixes that included Microsoft Office and Windows OS to network configuration and troubleshooting of Juniper switches.



PCS

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Field Service Technician

  • Nov 2018 - Aug 2019

  As a FSU technician, I provide technological solutions and support to 100s of clients on a daily basis from New Jersey to the Greater Philadelphia area. This involves hardware, software and network fixes and support. Tickets would range from 5-20 tickets daily. As a FSU technician, I provide technological solutions and support to 100s of clients on a daily basis from New Jersey to the Greater Philadelphia area. This involves hardware, software and network fixes and support. Tickets would range from 5-20 tickets daily.



Integris

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Desktop Support Intern

  • Nov 2017 - Apr 2018

  • Opening and closing tickets for user requests • Troubleshooting all manners of computer issues for users on-site and off-site • Proactive work on individual workstations and servers • Providing excellent customer service for our clients • Keep up with modern technologies and troubleshooting knowledge to better assist our clients • Professional development to make sure that we keep “IT Right” • Keeping detailed notes for work performed in tickets • Opening and closing tickets for user requests • Troubleshooting all manners of computer issues for users on-site and off-site • Proactive work on individual workstations and servers • Providing excellent customer service for our clients • Keep up with modern technologies and troubleshooting knowledge to better assist our clients • Professional development to make sure that we keep “IT Right” • Keeping detailed notes for work performed in tickets



Braun Research Incorporated

• Market Research
• 1 - 100 Employee

• Telephone Interviewer

  • May 2016 - Jan 2017

  As a telephone interviewer I asked multitudes of questions of those who accepted to take the surveys we provided. Using VOIP technology, I have given hundreds of surveys to Americans to find out how they think and get their opinion on every kind of topic As a telephone interviewer I asked multitudes of questions of those who accepted to take the surveys we provided. Using VOIP technology, I have given hundreds of surveys to Americans to find out how they think and get their opinion on every kind of topic