Product Owner

• Jul 2021 - Present

R&D Product Coordinator Area I+D+i

• Mar 2019 - Jul 2021

As a Product Coordinator at Orenes I am the main interaction point between Business units, Product and Development teams, bridging technical and business worlds using agile and lean frameworks. • Delivery of business value through innovative features and product increments • Understanding product/commercial needs and how these are translated into functional and technical requirements • Work closely with stakeholders to define strategy and road mapping to achieve the product vision objectives • Lead product creation from concept to market roll-out • Define metrics and KPIs for new product functionalities • Use data-driven techniques to conduct product discovery, pre-impact analysis and post-deployment activities • Proactively update stakeholders on the status of requirements development stages • Analyse and manage cross-team product dependencies • Mentoring other product owners • Work closely with UX/UI designers, software development/QA/delivery teams to implement and deliver high quality solutions • Plan demo and feedback sessions with customers and stakeholders • Ensure all solutions meet performance, security, compliance and social responsibility • Coordinate with 3rd party content and technology providers to ensure timely and quality delivery/integration of external products Show less

Software Team Lead

• Oct 2016 - Feb 2019

As a Software Team Lead at Airsweb I was responsible for a team of developers, in charge mainly for the interaction with the product/project management teams. • Lead our internal development and QA teams to enable and facilitating the deliver of business value fast to a wide range of clients • Lead and mentor an offshore development team to follow the coding standards and methodologies • Backlog ownership (TFS) to manage the development process in the most efficient way • User stories and tasks definition with comprehensive acceptance criteria • Interacting with the relevant stakeholders to assure that all aspects of the product requirements were taken into the development pipeline • Developing (C# .NET Framework and .NET Core) improvements and new features for the monolithic, as well as microservices and mobile applications, covering the whole software development lifecycle • Driving the adoption of agile methodologies (Kanban+SCRUM) in a digital transformation environment Show less

IT Software Engineer / Team Lead

• Dec 2013 - Oct 2016

As a Software Engineer/Team Lead my tasks were directed to the software management and its lifecycle for a different range of products • Lead the team of development and application support to meet coding standards and the processes in place • Business requirement analysis and definition • Project management with deadlines provision and research of high-quality solutions that meet the performance and timescales required by the business • Development to satisfy the increasing business demands in a fast-paced environment • Software integration with internal and external providers with the different company platforms (retail, online, self-service machines) Show less

Software Engineer

• May 2009 - Dec 2013

As an IT Software Engineer, I was mainly responsible for the support and bug fixing of the software components on the company's betting platform • First point of contact for issues that required urgent attention in order to guarantee a continuous service to all the betting markets and departments • Development of new features and projects satisfying the requirements received by the business • Support of the existing products

Software Application Support

• Feb 2008 - Apr 2009

As an IT Support Engineer, I was working in a team as first point of contact for queries and issues of the company’s IT infrastructure • Helpdesk manning on a shift rota basis, including week ends • New user creation and existing users support over mixed Windows/Linux systems • New offices setup and relocation of data centres • Interacting with 2nd line support to provide all the necessary information for problem solving • Make sure tasks and helpdesk calls were handled on a high-quality standard (meeting the IT SLAs) Show less

Helpdesk Support

• May 2007 - Feb 2008

As a helpdesk support, I have developed technical and interpersonal team skills that involved the use of the company bespoke system, as well as Windows platform client/server tools in order to resolve issues and queries swiftly and with attention to: • Client-side customer support to the overseas betting shops with tasks including software, OS, hardware fault identification and resolution on daily basis • Interfacing with odds compilers, trading, accounts, marketing and legal departments to satisfy customer queries • Data insertion of full cycle events offer for multiple sports and markets • Server-side reports production to support the company trading/risk management/credit control departments • Client and server-side scripting (batch, command line and PowerShell) that ensured the company offer for the former website data feed Show less