Experience

SureTest

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Test Automation Engineer

  • Aug 2021 - Present

  • Create/adjust test automation scripts to test functionality and/or performance of company applications as necessary. • Liaise with network administrators and application analysts to assist in resolving problems identified during testing of software products or company software systems • Assist in the definition, development, and documentation of test requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments Show less



Cerner Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Test Analyst

  • Jul 2018 - Aug 2021

  • Create and assist in the development of manual, automated and exploratory tests, using a risk based testing complex • Execute manual, exploratory and automated tests • Log, track, troubleshoot and escalate (when necessary) issues identified during testing cycles • Maintain testing evidence for each test as proof of validation • Evaluate testing effectiveness on client-reported defects in conjunction with root cause analysis and provide improvement feedback in the testing process • Assist in the piloting of new testing technologies and quality process initiatives across the organization Show less



Spring Venture Group

• United States
• Insurance
• 700 & Above Employee

• Quality Assurance Specialist

  • Mar 2017 - Jul 2018

  • Conduct audits of recorded calls, digital communication, and office area to ensure compliance throughout departments • Execute precise call audit scores for reporting purposes • Work with managers and agents to review audits, improve processes and quality control scores • Analyze quality management data to establish trends, patterns, areas of concern and success, and complete evaluations • Conduct audits of recorded calls, digital communication, and office area to ensure compliance throughout departments • Execute precise call audit scores for reporting purposes • Work with managers and agents to review audits, improve processes and quality control scores • Analyze quality management data to establish trends, patterns, areas of concern and success, and complete evaluations



Sungevity

• United States
• Renewables & Environment
• 100 - 200 Employee

• Service Quality Specialist

  • Nov 2016 - Mar 2017

  •Construct quality and compliance scores from recorded calls for all customer-facing roles •Create and deliver coaching packages to mangers and agents •Assist in reporting on overall quality and compliance for upper-management •Construct quality and compliance scores from recorded calls for all customer-facing roles •Create and deliver coaching packages to mangers and agents •Assist in reporting on overall quality and compliance for upper-management



Commerce Bank

• United States
• Banking
• 700 & Above Employee

• IT Helpdesk Specialist I

  • Aug 2014 - Oct 2016

  • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues • Provide helpdesk support to end-users of licensed software • Guarantee quick resolution of client concerns and escalate more complicated support issues to second tier desktop representatives or appropriate representative • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues • Provide helpdesk support to end-users of licensed software • Guarantee quick resolution of client concerns and escalate more complicated support issues to second tier desktop representatives or appropriate representative



Shawnee Mission Hyundai

• Merriam, Kansas

• Service Advisor

  • Nov 2013 - May 2014

  • Examine vehicles, compile estimates of repair costs, and secure customers' approval to perform repairs • Ascertain automotive problems and services by listening to customer's description of symptoms and clarifying description of problems • Determine customers' automotive services needs and prepare proposals to sell services that address these needs • Examine vehicles, compile estimates of repair costs, and secure customers' approval to perform repairs • Ascertain automotive problems and services by listening to customer's description of symptoms and clarifying description of problems • Determine customers' automotive services needs and prepare proposals to sell services that address these needs



Deluxe

• United States
• Financial Services
• 700 & Above Employee

• Operations Coordinator

  • Jun 2012 - Sep 2013

  • Organize and synchronize the activities of various departments within the company • Create new processes for various departments to ensure optimal efficiency and effectiveness • Evaluate performance of procedures and employee production • Coach departments on areas of improvement in regards to procedures

• Marketing Advisor

  • Mar 2010 - Jun 2012

  • Coach small business owners on off-line & on-line marketing methods • Generate and implement marketing dashboards that fit the needs of small business owners • Construct and manage customer profiles within Salesforce • Explain to customers how specific types of marketing services will help promote their products or services in the most effective way possible



eSolutions.tech

• Romania
• IT Services and IT Consulting
• 100 - 200 Employee

• eMarketing Associate

  • 2008 - 2009

  • Demonstrating products to potential clients • Coordinating proposals/contracts • Identifying new candidates and securing the initial contact • Providing continued customer support and account management • Demonstrating products to potential clients • Coordinating proposals/contracts • Identifying new candidates and securing the initial contact • Providing continued customer support and account management



Guaranty Bank

• United States
• Banking
• 100 - 200 Employee

• Financial Service Representative

  • Jan 2005 - Jan 2008

  • Completed debit/credit transactions • Create new Checking/Savings/CD accounts for new and existing customers • Settled disputes concerning customer accounts • In charge of ordering supplies for branch • In charge of ordering currency for vault • Daily balancing of vault • Completed debit/credit transactions • Create new Checking/Savings/CD accounts for new and existing customers • Settled disputes concerning customer accounts • In charge of ordering supplies for branch • In charge of ordering currency for vault • Daily balancing of vault