Accounts Payable Specialist

• Nov 2021 - Present

Office Coordinator

• Oct 2020 - May 2022

Customer Care Lead

• Feb 2019 - Jul 2020

HelloWorld was acquired by Merkle in 2018 and rebranded in January 2020.-Analyze, identify, and prepare the customer service partner to resolve end user issues and questions.-Use effective listening and troubleshooting skills to understand and anticipate what the customer service needs may be for assigned projects.-Responsible for owning projects, providing direction and training, and managing assigned work. HelloWorld was acquired by Merkle in 2018 and rebranded in January 2020.-Analyze, identify, and prepare the customer service partner to resolve end user issues and questions.-Use effective listening and troubleshooting skills to understand and anticipate what the customer service needs may be for assigned projects.-Responsible for owning projects, providing direction and training, and managing assigned work.

Store Manager

• Jun 2017 - Feb 2019

-Manage day-to-day operations of one of the top performing locations in the company.- Consistently surpass sales goals.- Make a weekly schedule and complete payroll.- Handle all customer and employee concerns.- Assist customers with planning their upcoming events -Manage day-to-day operations of one of the top performing locations in the company.- Consistently surpass sales goals.- Make a weekly schedule and complete payroll.- Handle all customer and employee concerns.- Assist customers with planning their upcoming events

Care Coordinator

• Jan 2017 - Jun 2017

-Serve as a direct contact for Meridian Health Plan members and assist with any questions and issues- Conduct comprehensive health assessments and health risk screenings over the phone to comply with state regulations.- Ensure members' Plans of Care are up-to-date and assist members achieve plan goals

Community Health Outreach Worker

• Mar 2016 - Jan 2017

- Serves as a direct personal contact in the community with Meridian Health Plan members who are unable to be reached through phone calls- Conduct member assessments- Educate members about behaviors that can enhance their health- Help members to be able to successfully navigate the health system

Donor Support Associate

• May 2015 - Mar 2016

- Accepts incoming calls by promptly answering all calls in a courteous, caring, and professional manner and making follow-up calls as needed. Identifies the donor needs and responds to donor requests and concerns using appropriate research techniques- Prepares and ensures the accuracy of special letters, honor/memory letters and other standard letters. Ensures proper coding of donor interaction within donor database. Distributes donor documentation to appropriate departments.- Performs other duties and projects as required by management that may include: Matching Gifts, Credit Card Problems, etc.