Experience

Firesell Sdn Bhd

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Human Resources Executive

  • Sep 2020 - Present

  - Manage daily departmental operations - Ensure policies, procedures and HR programs are consistently administered, aligned with organizational goals and are in compliance with professional standards, state and federal regulatory requirements and laws. - Plan, manage and coordinate all human resources initiatives; recruitment, compensation, benefits, training and employee relations of an organization. - Manage job postings and applicants and support applicant process - Maintain, update, and deliver documentation on personnel - Monitor and report on staff employment, performance, training, pay, grievances, leave of absences



Emote Media Sdn. Bhd.

• Malaysia
• Advertising Services
• 1 - 100 Employee

• Senior Event Executive

  • May 2015 - Dec 2019

  - Event : - Responsible for managing events and ensuring deadlines and budgets are adhered to. - Directs coordination of activities to prepare for the day of the event. - Manage staff responsible for event coordination activities. - Coordinate details of events such as conferences, events, sales meetings, business meetings, employee appreciation events and virtual events. - Hire, train, and educate staff on proper event procedures. - Book venues and negotiate fees. Personal Assistant to Director : - Managing diaries and organising meetings and appointments - booking and arranging travel, transport and accommodation - reminding of important tasks and deadlines - implementing and maintaining procedures/administrative systems HR & Admin : Update employees leave application, overtime, medical records and attendance. Maintain and update employee personnel files and records ( Prepare and issue HR related letter; Employment Offer Letter, Confirmation Letter,EA Form etc). Handle payroll activities of the Company, including payroll processing, preparation of payroll report and statutory payment, process and update of staff employment status, etc;Timely and accurate administration and coordination of all matter relating to payroll. Ensure all relevant daily HR operations are in complience with company rules and regulations as well as with all Government requirements. Ensure timely submission of statutory report and payment, i.e: EPF,SOCSO,EIS and income tax Maintain proper documentations filing and record keeping.



AirAsia

• Malaysia
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Specialist

  • Mar 2012 - Apr 2015

  Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Communicating with customers through various channels. Keeping records of customer interactions, transactions, comments and complaints. Managing a team of junior customer service representatives. Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Communicating with customers through various channels. Keeping records of customer interactions, transactions, comments and complaints. Managing a team of junior customer service representatives.