Experience

TMX Group

• Canada
• Financial Services
• 700 & Above Employee

• Relationship Manager

  • Nov 2021 - Present

  As an Associate Relationship Manager at TSX Trust Company my focus is on client satisfaction. I work individually and in a team environment to service clients of all scales. Due to the pandemic, my focus over the last year has been running virtual shareholder meetings. I've become an expert using two different virtual meeting platforms, one being TSX Trust Company's new virtual meeting platform. I work with clients to successfully run virtual shareholder meetings and ensure that they are happy… Show more As an Associate Relationship Manager at TSX Trust Company my focus is on client satisfaction. I work individually and in a team environment to service clients of all scales. Due to the pandemic, my focus over the last year has been running virtual shareholder meetings. I've become an expert using two different virtual meeting platforms, one being TSX Trust Company's new virtual meeting platform. I work with clients to successfully run virtual shareholder meetings and ensure that they are happy with TSX Trust's exceptional services. Show less As an Associate Relationship Manager at TSX Trust Company my focus is on client satisfaction. I work individually and in a team environment to service clients of all scales. Due to the pandemic, my focus over the last year has been running virtual shareholder meetings. I've become an expert using two different virtual meeting platforms, one being TSX Trust Company's new virtual meeting platform. I work with clients to successfully run virtual shareholder meetings and ensure that they are happy… Show more As an Associate Relationship Manager at TSX Trust Company my focus is on client satisfaction. I work individually and in a team environment to service clients of all scales. Due to the pandemic, my focus over the last year has been running virtual shareholder meetings. I've become an expert using two different virtual meeting platforms, one being TSX Trust Company's new virtual meeting platform. I work with clients to successfully run virtual shareholder meetings and ensure that they are happy with TSX Trust's exceptional services. Show less



TSX Trust (formerly AST Canada)

• Canada
• Financial Services
• 1 - 100 Employee

• Relationship Manager

  • Sep 2019 - Nov 2019



AST

• United States
• Financial Services
• 300 - 400 Employee

• Associate Relationship Manager

  • Jul 2017 - Nov 2019

  As an Associate Relationship Manager at AST Trust Company (Canada) I've supported the Relationship Management team since July 2017 servicing a number of Tier 1 clients. My responsibilities include client monthly, quarterly and annual reporting, proxy assistance, coordinating securityholder mailings and distributions as I act as a key contact between our client and AST's services. My role includes preparing, organizing, reporting and working the annual general meetings of all my clients. I've… Show more As an Associate Relationship Manager at AST Trust Company (Canada) I've supported the Relationship Management team since July 2017 servicing a number of Tier 1 clients. My responsibilities include client monthly, quarterly and annual reporting, proxy assistance, coordinating securityholder mailings and distributions as I act as a key contact between our client and AST's services. My role includes preparing, organizing, reporting and working the annual general meetings of all my clients. I've been a valued member of AST for over three years beginning in a role in Operations. Show less As an Associate Relationship Manager at AST Trust Company (Canada) I've supported the Relationship Management team since July 2017 servicing a number of Tier 1 clients. My responsibilities include client monthly, quarterly and annual reporting, proxy assistance, coordinating securityholder mailings and distributions as I act as a key contact between our client and AST's services. My role includes preparing, organizing, reporting and working the annual general meetings of all my clients. I've… Show more As an Associate Relationship Manager at AST Trust Company (Canada) I've supported the Relationship Management team since July 2017 servicing a number of Tier 1 clients. My responsibilities include client monthly, quarterly and annual reporting, proxy assistance, coordinating securityholder mailings and distributions as I act as a key contact between our client and AST's services. My role includes preparing, organizing, reporting and working the annual general meetings of all my clients. I've been a valued member of AST for over three years beginning in a role in Operations. Show less



Angel's Catering

• Durham Region

• Event Assistant

  • Dec 2013 - Nov 2017

  As an employee of Angel's Catering, I have learned the in and outs of the F&B side of the events industry. I assist in the set up and tear down of events, including setting up tables, chairs and decorations, helping with serving and food preparation, and working as a Smart Serve certified bartender. As an employee of Angel's Catering, I have learned the in and outs of the F&B side of the events industry. I assist in the set up and tear down of events, including setting up tables, chairs and decorations, helping with serving and food preparation, and working as a Smart Serve certified bartender.



TSX Trust (formerly AST Canada)

• Canada
• Financial Services
• 1 - 100 Employee

• Administrator, Investor Correspondence

  • Aug 2015 - Jul 2017

  As the Administrator, Investor Correspondence, I work with a team of dedicated professionals whom reply to shareholder's inquiries, requests and concerns. I prepare custom letters, emails and faxes for each individual shareholder or potential client answering all their questions in a polite and detailed manner. My responses are clear and concise as I work to the best of my ability answering the inquiries in a timely manner.

• Administrator, Securities Processing

  • Jun 2015 - Mar 2016

  As the back-up Administrator, Securities Processing at AST Trust Company (Canada), I prepare and audit daily reports advising my supervisor of any inconsistencies, under or over-issuance of shareholder direct registration statements and shareholder certificates. My responsibility lies in being the final person to throughly check all documentation with a keen eye on every detail. This ensures that the client and/or shareholder receives the proper document resulting in maintaining AST's excellent… Show more As the back-up Administrator, Securities Processing at AST Trust Company (Canada), I prepare and audit daily reports advising my supervisor of any inconsistencies, under or over-issuance of shareholder direct registration statements and shareholder certificates. My responsibility lies in being the final person to throughly check all documentation with a keen eye on every detail. This ensures that the client and/or shareholder receives the proper document resulting in maintaining AST's excellent customer service record.

• Office Administrator

  • May 2015 - Sep 2015

  As the Office Administrator at CST Trust Company, I am responsible for booking boardroom and meeting space, managing and ordering office and kitchen supplies, fulfilling shareholder requests, operating the UPS and courier mail systems and assisting in the Securities Processing department as an audit administrator by examining records and releasing documents.



Meeting Professionals International

• United States
• Non-profit Organizations
• 700 & Above Employee

• Student Member

  • May 2015 - May 2016



Loblaw Companies Limited

• Canada
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jun 2006 - Aug 2015

  As a customer service representative at Loblaws Great Food, I have experience working with a team and learning about the food and hospitality industry. My experience at Loblaws has strengthened my customer service skills, my ability to communicate clearly and effectively and my productivity skills regarding time management. As a customer service representative at Loblaws Great Food, I have experience working with a team and learning about the food and hospitality industry. My experience at Loblaws has strengthened my customer service skills, my ability to communicate clearly and effectively and my productivity skills regarding time management.



International Special Events Society (ISES)

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Member

  • 2014 - Jun 2015



Blackbox Communications

• Canada
• Advertising Services
• 1 - 100 Employee

• Events Intern

  • Mar 2015 - Apr 2015

  As an intern at Blackbox Communications, I was able to become involved in the planning stages of event coordination. I learned how to juggle many events at the same time as I assisted the Events team. As well as learning more about the planning stages of event coordination, I was able to work at the IBM Smarter Business Summit, welcoming guests to Toronto. As an intern at Blackbox Communications, I was able to become involved in the planning stages of event coordination. I learned how to juggle many events at the same time as I assisted the Events team. As well as learning more about the planning stages of event coordination, I was able to work at the IBM Smarter Business Summit, welcoming guests to Toronto.



Durham College

• Canada
• Higher Education
• 700 & Above Employee

• Event Management Graduate Certificate Alumni

  • Sep 2014 - Apr 2015

  The Event Management Graduate Certificate program has taught me a variety of versatile skills relating to the hospitality, tourism and business industry. With classes focused on sales and sponsorship, catering, event programming and logistics and human resource management and with hands-on experience at industry events, I have gained a vast amount of industry knowledge that continues to inspire and interest me. The Event Management Graduate Certificate program has taught me a variety of versatile skills relating to the hospitality, tourism and business industry. With classes focused on sales and sponsorship, catering, event programming and logistics and human resource management and with hands-on experience at industry events, I have gained a vast amount of industry knowledge that continues to inspire and interest me.



Durham Continuing Education

• Durham Region

• Library Helper and Classroom Assistant

  • Oct 2013 - Nov 2014