Experience

MadFish Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Management Fish-ionado

  • May 2023 - Present



Dancing Ember

• Oregon, United States

• Game Developer

  • Dec 2020 - Present

  • Led artists and programmers in developing systems, UI, and levels from prototype to polished product • Marketed via social media to create a viral hit with 190,000 plays • Planned level layouts, beats, and pacing for maximum engagement • Researched architectural styles for level design and references for diegetic UI, then prototyped on paper for rapid iteration • Playtested/iterated based on feedback and design goals • Organized teams across international time zones • Led artists and programmers in developing systems, UI, and levels from prototype to polished product • Marketed via social media to create a viral hit with 190,000 plays • Planned level layouts, beats, and pacing for maximum engagement • Researched architectural styles for level design and references for diegetic UI, then prototyped on paper for rapid iteration • Playtested/iterated based on feedback and design goals • Organized teams across international time zones



Material Flow

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Head of Technology & Inside Sales

  • May 2022 - May 2023

  • Connected with authenticity and humor to form long-term business relationships • Solved customer problems by seeking crossover between their needs and company product offerings to maximize revenue • Built custom racking, conveyor, storage, and handling solutions based on application requirements • Removed technological friction for employees so they could focus on doing great work, not on wrestling with technical problems • Connected with authenticity and humor to form long-term business relationships • Solved customer problems by seeking crossover between their needs and company product offerings to maximize revenue • Built custom racking, conveyor, storage, and handling solutions based on application requirements • Removed technological friction for employees so they could focus on doing great work, not on wrestling with technical problems



Hyatt Place

• Hospitality
• 700 & Above Employee

• Front Desk Host

  • Aug 2021 - May 2022

  • Identified and fulfilled guest needs to create an unrivaled customer experience • Answered telephone inquiries with professionalism to maintain brand standards and ensure guest satisfaction • Pitched guests on the World of Hyatt rewards program to increase loyalty to the brand • Identified and fulfilled guest needs to create an unrivaled customer experience • Answered telephone inquiries with professionalism to maintain brand standards and ensure guest satisfaction • Pitched guests on the World of Hyatt rewards program to increase loyalty to the brand



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Host

  • Nov 2020 - Aug 2021

  • Provided a joyful first point of contact for customers and employees by greeting them with a smile • Prioritized customer safety and protected company assets by enforcing backpack and pet policies • Upheld employee health and safety standards by administering a health screener and taking temperatures • Provided a joyful first point of contact for customers and employees by greeting them with a smile • Prioritized customer safety and protected company assets by enforcing backpack and pet policies • Upheld employee health and safety standards by administering a health screener and taking temperatures



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Specialist

  • Apr 2018 - May 2018

  • Brought authentic human connection into a retail setting by empathizing and relating with customers • Evaluated device issues by asking the customer questions, running diagnostics, and inspecting the device • Resolved the issue by offering an array of solutions formulated in collaboration with the customer • Brought authentic human connection into a retail setting by empathizing and relating with customers • Evaluated device issues by asking the customer questions, running diagnostics, and inspecting the device • Resolved the issue by offering an array of solutions formulated in collaboration with the customer



Pad Ga Pow

• Greater Minneapolis-St. Paul Area

• Server

  • Sep 2017 - Apr 2018

  • Dished out delicious Thai dishes with dash • Strengthened the community by connecting with and entertaining guests • Dished out delicious Thai dishes with dash • Strengthened the community by connecting with and entertaining guests



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Retail Consultant

  • Apr 2015 - Dec 2015

  • Synthesized offerings of smartphones, tablets, and accessories to delight customers and maximize revenue • Handled complex account-related issues so that customers felt heard and cared for • Tendered transactions and deposited cash in the safe nightly • Synthesized offerings of smartphones, tablets, and accessories to delight customers and maximize revenue • Handled complex account-related issues so that customers felt heard and cared for • Tendered transactions and deposited cash in the safe nightly



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Produce Team Member

  • 2015 - 2015

  • Organized and presented produce in a mesmerizing fashion to increase sales • Delivered world-class customer service to maintain and expand customer base • Coordinated efforts with fellow team members to ensure timely production of packaged fruit and cold-pressed juices • Organized and presented produce in a mesmerizing fashion to increase sales • Delivered world-class customer service to maintain and expand customer base • Coordinated efforts with fellow team members to ensure timely production of packaged fruit and cold-pressed juices



Regal Cinemas

• Eugene, Oregon Area

• Usher/Concessionist

  • 2014 - 2014

  • Cleaned and monitored theaters to provide an optimum viewing experience for customers • Greeted and directed guests to create a welcoming atmosphere • Cleaned and monitored theaters to provide an optimum viewing experience for customers • Greeted and directed guests to create a welcoming atmosphere



InterVision Media

• Eugene, Oregon Area

• Actor

  • 2011 - 2013

  Provided alcohol-intervention support for young teens by performing role of ‘Buddy’ in educational software Provided alcohol-intervention support for young teens by performing role of ‘Buddy’ in educational software