Experience

Mercuri Goldmann (India) Pvt Ltd

• India
• Business Consulting and Services
• 1 - 100 Employee

• Senior Sales Consultant

  • Jan 2023 - Present

  We specialize in Training and Consulting on Sales, Customer service and all areas of Customer Interaction Management

• Consultant

  • Aug 2016 - Jan 2023



Tejasco Techsoft Pvt. Ltd.

• Information Technology & Services
• 1 - 100 Employee

• Director

  • Nov 2012 - Aug 2016

  Overall management of products and service lines for Tejasco. Building strategic partnerships in domestic and international markets with the homegrown products. Built the RPO services from scratch which generates 25% of the total revenue of the company. Key collaborator in building a organic eco-system with complimentary products along with Tejasco's products. Developed innovative and game changing products in the healthcare, retail and hospitality industries. Overall management of products and service lines for Tejasco. Building strategic partnerships in domestic and international markets with the homegrown products. Built the RPO services from scratch which generates 25% of the total revenue of the company. Key collaborator in building a organic eco-system with complimentary products along with Tejasco's products. Developed innovative and game changing products in the healthcare, retail and hospitality industries.



Infinite Computer Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Program Manager

  • Apr 2008 - Nov 2012

  For a Fortune 10 client. Responsible for overall offshore program and account management comprising of 20+ projects with over 120 project team members with a revenue stream of 2 Million USD across four locations. Successfully managing the program with development, testing and support projects. Developed strategies in line with the client and program's vision encompassing profit maximization, increasing resource utilization and productivity and, reducing operational costs.

• Product Manager

  • Jul 2006 - Mar 2008

  Managing the entire product line life cycle from strategic planning to tactical activities for a US based retail product. Driving solutions set across teams (primarily development/engineering, and testing) through market and user requirements, and product positioning.

• Senior Project Manager

  • Jul 2004 - Jun 2006

  For a Fortune 20 client. Handled multiple projects under the sales and marketing banner. Responsible for strategic and operational functions. Instrumental in building the business to 70+ strong team across 3 continents and generating business to a tune of 1.1 million dollars annually. Successfully implemented global delivery model for projects of all complexities and sizes and implemented the quality processes across the entire program which consisted of projects which were development, testing and production support in nature and maintained high customer satisfaction every quarter. Show less



iSeva Systems

• Bangalore

• Senior MIS Executive

  • Oct 2001 - Jul 2004

  Handled the predictive dialer system (Davox) for an outbound call center program. Responsible for the optimum usage of the database, constant monitoring of the dialer with its technical and operational tasks, periodical reporting, data collection and metrics calculation. Co-ordinate with the operations, network and quality team for effective and efficient delivery on a daily basis. Handled the predictive dialer system (Davox) for an outbound call center program. Responsible for the optimum usage of the database, constant monitoring of the dialer with its technical and operational tasks, periodical reporting, data collection and metrics calculation. Co-ordinate with the operations, network and quality team for effective and efficient delivery on a daily basis.