Raphael Costa
Head of Product and Operations at Esfera- Claim this Profile
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Bio
Ismael H Carrillo
Raphael is a self-driven individual whose character and competencies make him and asset for any team he is part of. He has unique capacity to put processes in place where there is a lack of structure making things work. If he had a "personal brand", it would be "excellence simply delivered". Raphael is one of the most loyal and capable individuals I have ever met and worked with. He is definitely one of the architects of the achievements we had as a team.
Fabbio Ribeiro
I worked with Raphael, during 2008, in the board composed by the presidents of Local Commitees of AIESEC in Brazil. He worked at Ribeirão Preto's office and I worked at Itajubá's office. Raphael did a great job leading his executive board at Ribeirão. One proof of this is that his office achieved the second place among the best offices in Brazil. Raphael is also a great salesman. He really knows how to captivate the client and get the sale done.
Ismael H Carrillo
Raphael is a self-driven individual whose character and competencies make him and asset for any team he is part of. He has unique capacity to put processes in place where there is a lack of structure making things work. If he had a "personal brand", it would be "excellence simply delivered". Raphael is one of the most loyal and capable individuals I have ever met and worked with. He is definitely one of the architects of the achievements we had as a team.
Fabbio Ribeiro
I worked with Raphael, during 2008, in the board composed by the presidents of Local Commitees of AIESEC in Brazil. He worked at Ribeirão Preto's office and I worked at Itajubá's office. Raphael did a great job leading his executive board at Ribeirão. One proof of this is that his office achieved the second place among the best offices in Brazil. Raphael is also a great salesman. He really knows how to captivate the client and get the sale done.
Ismael H Carrillo
Raphael is a self-driven individual whose character and competencies make him and asset for any team he is part of. He has unique capacity to put processes in place where there is a lack of structure making things work. If he had a "personal brand", it would be "excellence simply delivered". Raphael is one of the most loyal and capable individuals I have ever met and worked with. He is definitely one of the architects of the achievements we had as a team.
Fabbio Ribeiro
I worked with Raphael, during 2008, in the board composed by the presidents of Local Commitees of AIESEC in Brazil. He worked at Ribeirão Preto's office and I worked at Itajubá's office. Raphael did a great job leading his executive board at Ribeirão. One proof of this is that his office achieved the second place among the best offices in Brazil. Raphael is also a great salesman. He really knows how to captivate the client and get the sale done.
Ismael H Carrillo
Raphael is a self-driven individual whose character and competencies make him and asset for any team he is part of. He has unique capacity to put processes in place where there is a lack of structure making things work. If he had a "personal brand", it would be "excellence simply delivered". Raphael is one of the most loyal and capable individuals I have ever met and worked with. He is definitely one of the architects of the achievements we had as a team.
Fabbio Ribeiro
I worked with Raphael, during 2008, in the board composed by the presidents of Local Commitees of AIESEC in Brazil. He worked at Ribeirão Preto's office and I worked at Itajubá's office. Raphael did a great job leading his executive board at Ribeirão. One proof of this is that his office achieved the second place among the best offices in Brazil. Raphael is also a great salesman. He really knows how to captivate the client and get the sale done.
Experience
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Esfera
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Brazil
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Retail
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1 - 100 Employee
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Head of Product and Operations
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Aug 2020 - Present
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CRM and Performance Manager
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Aug 2019 - Aug 2020
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Manager
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Dec 2016 - Aug 2019
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Consultant
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Sep 2012 - Dec 2016
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Analyst
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Aug 2010 - Aug 2012
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mybabybox
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São Paulo Area, Brazil
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Entrepreneur & CEO
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Jan 2012 - Feb 2013
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AIESEC
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Canada
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Non-profit Organizations
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700 & Above Employee
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Director of Strategic Development
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Jul 2009 - Jun 2010
- Look for opportunities to open new offices in the country; - Increase the efficiency of the current offices in the country; - Ensure alignment of other departments to reach the organizational goals; - Coach and track the executive boards of each office; - Quarterly strategic measurement and analysis of the local offices; - Responsible for delivering the methodology of the national planning and planning revision; - New services development - Look for opportunities to open new offices in the country; - Increase the efficiency of the current offices in the country; - Ensure alignment of other departments to reach the organizational goals; - Coach and track the executive boards of each office; - Quarterly strategic measurement and analysis of the local offices; - Responsible for delivering the methodology of the national planning and planning revision; - New services development
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AIESEC
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Canada
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Non-profit Organizations
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700 & Above Employee
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Executive Manager, Ribeirao Preto's office
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Jan 2008 - Dec 2008
- Manage the Executive Board of 6 members;- Manage the Organizational Structure (100+ volunteers);- Expansion of 122% of operational activities;- Represent the Local Office to the partners and other 27 offices in Brazil;- Lead the office's annual planning process;- Financial tracking and policies;- Final responsible for legalization and auditing;- Internal and external reporting;- Manage the external Board of Advisors;
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Sales and Marketing Manager in Ribeirao Preto
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May 2007 - Dec 2007
- Manage the Corporate Relations team (5 people)- Expansion of 60% of sales during the term- Plan strategies for sustainable growth in number of partners- Attend sales meetings and create proposals for new partnerships- Train members on sales- Implementation of local CRM- Management of area's budget- Implementation of the following processes• Marketing prospecting and segmentation• Product development• Sales management and pipeline• Selling• Delivery Show less
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E-learning Monitor
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Apr 2006 - Dec 2006
- Virtual communication with clients and tutors - Develop a virtual tracking tool for tutors' management - Virtual communication with clients and tutors - Develop a virtual tracking tool for tutors' management
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Education
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2005 - 2009
Universidade de São Paulo
Bachelor, Business Management
