Omar Al-Hussaini (Assoc. CIPD)

Assistant Learning & Development Manager at Arcorp
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Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Egypt, EG
Languages
  • Arabic Native or bilingual proficiency
  • English Native or bilingual proficiency
Skills

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Bio

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Mohammed Mansour

I have worked with Omar for more than 1 year in HUAWEI, he is really creative and problem solver, he is also excellent communicator and decent team mate, It was a great pleasure to work with him and learned from him many.

Moaaz Abd El-Halim

One of the most unique professionals in the learning and development field, personally and professionally. I have learned a lot from him. Passionate about learning. Brilliant in PowerPoint He's a genius and one of the best managers I've ever dealt with.

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Credentials

  • CIPD Level 3 Foundation Diploma in Learning and Development Practice
    CIPD
    Mar, 2016
    - Nov, 2024
  • CIB Basic Banking Certificate
    CIB
  • EDUEgypt Program
    Ministry of Communications and Information Technology (MCIT), Egypt
  • International Computer Driving License (ICDL)
    Ministry of Communications and Information Technology (MCIT), Egypt
  • Marketing Professional Certificate (MPC)
    AmCham Egypt
  • Professional Certified Trainer (PCT)
    American University in Cairo

Experience

  • Arcorp
    • Egypt
    • Holding Companies
    • 1 - 100 Employee
    • Assistant Learning & Development Manager
      • Mar 2023 - Present

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Learning Area Manager
      • Oct 2021 - Feb 2023

  • Huawei
    • China
    • Telecommunications
    • 700 & Above Employee
    • Vice Training Manager
      • Sep 2020 - Sep 2021

  • vivo
    • China
    • Telecommunications
    • 700 & Above Employee
    • Country Training Manager
      • Jun 2019 - Aug 2020

  • Huawei
    • China
    • Telecommunications
    • 700 & Above Employee
    • Assistant Training Manager
      • Nov 2018 - Apr 2019

    • Senior Trainer
      • Mar 2017 - Oct 2018

  • OPPO
    • China
    • Telecommunications
    • 700 & Above Employee
    • Trainer
      • Jun 2016 - Mar 2017

  • CIB Egypt
    • Banking
    • 700 & Above Employee
    • Personal Banker
      • Apr 2014 - May 2016

      Key Accountabilities: 1) Sell consumer banking products to existing and new branch customers. Cross sell, products based on customer potential and needs. 2) Ensure that all customer interaction begins with the standard service greeting. 3) Strive towards meeting and exceeding customer expectation and requirements in each interaction. 4) Be vigilant and alert on any possible frauds/risks, and provide feedback to direct supervisor for guidance and assistance. 5) Coordinate with departments/units to resolve any customer problems and queries. 6) Introduce and promote alternate channels to customers to reduce traffic in branches. 7) Provide customers with basic information on all products/services. 8) Handle all allocated function with strict adherence to set processes. 9) Receive the customer’s requests for issuing the various certificates. 10) Maintain and meet the service quality standard that has been set. 11) Responsible for customer complaints/inquiries & for Logging every customer complaint, inquiries and forward to the customer care unit. 12) Ensure all knowledge of all processes activities and functionality of Sales & Service Representatives. Show less

  • Datacenters and Colocation
    • Egypt
    • Data Center And Cloud Computing Analyst
      • Aug 2013 - Apr 2014

      1) Managed a portfolio of data centers and cloud computing companies in Africa and Europe. 2) Was responsible for maintaining accurate information on over 1,000 locations and establishing profitable channel partnerships, pre-sales and engineering support, provisioning, and contract negotiations with telecommunications and internet companies in the region. 1) Managed a portfolio of data centers and cloud computing companies in Africa and Europe. 2) Was responsible for maintaining accurate information on over 1,000 locations and establishing profitable channel partnerships, pre-sales and engineering support, provisioning, and contract negotiations with telecommunications and internet companies in the region.

  • National Bank of Abu Dhabi
    • United Arab Emirates
    • Banking
    • 700 & Above Employee
    • Customer Service Intern
      • Dec 2013 - Mar 2014

  • Enactus
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Program Coordinator
      • Oct 2012 - Jul 2013

      1)Reported directly to the CEO and the Program Director to provide support to all enactus teams. 2)Conducted visits to all 39 enactus teams for training new members recruited after enactus Egypt Leadership training. 3)Followed up with more than 200 students’ projects and thoroughly selected projects to visit and audit. 4)Mentored the new enactus teams to package their projects, i.e. annual report and presentation. 5)Made sure that all teams did submit the mandatory reports to compete according to enactus HQ regulations. Show less

Education

  • Assiut University
    Bachelor of Commerce (B.Com.), Accounting (English)
    2009 - 2012

Community

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