Kathryn Williams
Quality Management Administrator at Pulse Nursing at Home- Claim this Profile
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English Native or bilingual proficiency
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Welsh Native or bilingual proficiency
Topline Score
Bio
Credentials
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NVQ Level 2 Health and Social care
-Oct, 2015- Oct, 2024 -
Diploma In Travel and Tourism BTEC
-Jul, 2011- Oct, 2024 -
Diploma Welsh Baccalurate- Extended Curriculum
-Jul, 2011- Oct, 2024 -
Countdown to achievement level 2 BTEC
-Jul, 2007- Oct, 2024 -
10 GCSE'S
-Jul, 2006- Oct, 2024
Experience
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Pulse Nursing at Home
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Quality Management Administrator
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Oct 2018 - Present
• To record formal complaints on the database and to draft and dispatch appropriate acknowledgement letters to complainants. • To liaise with branch/clinical/central staff to track and monitor progress in complaint investigations, and to advise the Complaints and Incidents Manager of potential difficulties and delays. • To deal with telephone complaints from the public, make accurate records of discussions and take prompt follow up action. • To manage a system for tracking follow up actions to informal complaints to ensure they are responded to promptly and appropriately. • To arrange meetings and take minutes as requested. • To record Incidents on the database. • To assist and support the complaints and Incidents processes in the preparation of reports, policies and procedures, statistical information and training material. • To participate in the development of appropriate information and technology support to enable the preparation of the above. • To complete a thorough investigation into any complaints or Incidents received. • To manage, develop and maintain effective and efficient filing and archiving systems. • To liaise with branch/clinical/sales/staff to gather and collate positive patient feedback. • To draft letters in response to positive feedback and to assist in the compilation and distribution of regular reports. • To undertake any other administrative and support work relating to the efficient management of complaints. Show less
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Case Manager
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Nov 2017 - Oct 2018
• To provide the highest standard of compassionate care to manage packages in order to support people to live independently as possible in their own home: • Liaising with commissioning managers, operational managers and regional primary care trusts. • Keeping abreast of current commissioning developments regarding the community health care sector.• Take an active role in recruitment and retention of support workers.• Ensuring high standards of care are achieved in service delivery.• Risk assessing and implementing new packages. • Managing a case-load of packages of care from the initial assessment • Develop person centred care plans • Promote independence where ever possible • Review and monitor care packages • Undertake client visits • Manage client needs Show less
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Senior care coordinator
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Oct 2016 - Nov 2017
• Manage a team of 8 people • Carry out team supervisions• Report back to the regional manager with any concerns. • Train new staff • Monitor sickness and days off• As well as holding several packages as a care co Ordinator.
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Care Coordinator
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May 2016 - Oct 2016
*Create and fill support worker rotas.*Identify and coordinate training for support workers.*Ensureing support worker availability calling.*Managaing calls from candidates in regard to rota changes.*Liasing with case managers and branch nurses to ensure that shifts are filled with suitable trained and competenet support workers.*Maintain ongoing relationships with support workers, whether avaialble to work or not.*Encourage referrals from support workers.*Handling timesheets queries.*Management of support worker leave request process, ensuring client package remains safely staffed.*Ensure that timesheetquery log is cleared on a daily basis to ensure that support workers are paid in a timely manner. Show less
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Education
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2014 - 2015
Pembrokeshire College
NVQ Level 2, health and social care, Introduction to continuing professional development in social care -
2014 - 2015
Pembrokeshire College
NVQ Level 2 Health and Social Care, Induction to communication within a social care context -
2014 - 2015
Pembrokeshire College
NVQ Level 2, Health and social care, Introduction to the role of the social care workers -
2014 - 2015
Pembrokeshire College
NVQ Level 2 Health and social care, Introduction into safeguarding in social care -
2014 - 2015
Pembrokeshire College
NVQ Level 2 Health and social Care, Induction to health and safety at work in social care -
2014 - 2015
Pembrokeshire College
NVQ Level 2 Health and social care, Introduction to the principles and values of care when working with adults at risk -
2007 - 2009
Pembrokeshire College
National Diploma in Travel and Tourism BTEC, Travel and Tourism double award -
2007 - 2009
Pembrokeshire College
National Diploma in Travel and tourism BTEC, Welsh Baccalurate- Advanced level core curriculum -
2007 - 2009
Pembrokeshire College
National Diploma in Travel and Tourism BTEC, Key Skills- Information and communication technology -
2006 - 2007
PEMBROKESHIRE COLLEGE
Countdown to achievement level 2 BTEC, Business -
2006 - 2007
Pembrokeshire College
Countdown to achievement level 2 BTEC, Key Skills -
2006 - 2007
Pembrokeshire College
Countdown to achievement level 2 BTEC, Travel and tourism -
2000 - 2006
Dyffryn Taf
GCSE, 10 GCSE's Gained
Community
