Global Customer Operations Specialist | Mükellef

• Feb 2023 - Present

- Forming companies for customers who want to establish their business in the USA or UK. - Handling customers' requests by contacting them via email or phone. - Following up the customers' business processes. - Forming companies for customers who want to establish their business in the USA or UK. - Handling customers' requests by contacting them via email or phone. - Following up the customers' business processes.

Global Customer Operations Specialist | Workhy

• Feb 2023 - Present

Adoption&Customer Experience Specialist

• Mar 2022 - Jan 2023

- Preparing introductory guides for customers who use Cisco products, - Preparing reports related to the use of the products, - Informing customers about product updates via e-mails, - Issuing purchase orders and delivery notes, - Tracking orders by communicating with distributors. - Quoting clients after calling and finding out their needs. - Preparing introductory guides for customers who use Cisco products, - Preparing reports related to the use of the products, - Informing customers about product updates via e-mails, - Issuing purchase orders and delivery notes, - Tracking orders by communicating with distributors. - Quoting clients after calling and finding out their needs.

Customer Relationship Management Specialist | Shift Leader

• Apr 2018 - Mar 2022

- Gained 10 months experience as a social CRM specialist and then became a shift leader of social media team, - Managing the social media channels of AnadoluJet and Turkish Airlines, which is the national flag carrier airline of Turkey, - Monitoring print media, online publications, blogs, forums, social media platforms, review sites for Turkish Airlines, - As a shift leader, besides managing an entire team, I also oversee the activities of my team during a typical 8-hour work shift, find solutions to problems occurring throughout the shift, and give priority to team goals over individual goals. - Analyzing and interpreting data results using statistical tools and techniques for various brands. Show less

Translator

• Jul 2017 - Aug 2017

- Translation and proofreading of patent texts. - Translation and proofreading of patent texts.