Experience

Creative Solutions In HealthCare

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Life Enrichment Director

  • Mar 2023 - Present



Sanford Health

• Hospitals and Health Care
• 700 & Above Employee

• Life Enrichment Director

  • Mar 2022 - Dec 2022

  Created a comprehensive activity program, including unique weekly outings and special events, for a residential community of approximately 200 seniors in Independent Living while mentoring and collaborating with Activity Professionals working in neighboring departments, Assisted Living, and Rehab/Long-Term Care. Through the engagement opportunities I organized and directed, I raised awareness of the organization and its services. Oversaw and coordinated all community outreach initiatives in order to attract and form alliances and partnerships with businesses, individuals, and other groups Produced the community’s weekly newsletters, monthly calendars, and print and digital promotional materials. Prepared upcoming calendars at least 3 months ahead of time by researching and booking all activity and event requirements. Responsible for running meetings, recruiting and training volunteers, securing donations, submitting work orders and requests, and assisting the business dpt. with procurement and payment processes Promoted lifelong learning as an OLLI at UNT host by providing stimulating, congenial, and varied opportunities designed specifically for lifelong learners 50 years of age and better Show less



Custom Ink

• United States
• Retail
• 700 & Above Employee

• Sales Representative

  • Aug 2021 - Feb 2022

  Advised customers on order design, product selection, services, and printing processes, and shared the value of a customized end product Communicated with customers, teammates, and across departments in a clear and proactive manner to guarantee seamless customer experiences from start to finish ​​Achieved a conversion rate of 38% over 13 contacts post-training, exceeding the set goal of 20% with fewer contacts than expected and 100% accuracy Consistently exceeded expectations in delivered and touched sales. For example, in November 2021, the set goal for both delivered and touched sales was $55,100. I brought in $74,844.35 in delivered sales and $156,655.70 in touched sales. As measured by customer feedback (tNPS), customers valued my kindness, patience, transparency, thoroughness, directness, and helpful nature. I simplify a complicated process and go the extra mile to ensure everything is taken care of. Show less



Brookdale

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Memory Care Director

  • Apr 2021 - Aug 2021

  Oversaw the full implementation of the Clare Bridge Memory Care Program and was responsible for the day-to-day operation of the Memory Care department. Provided oversight to guarantee person-centered care and programming that aligned with Brookdale’s mission, policies, procedures, and standards and is in compliance with federal and state regulations. Reported changes in residents’ overall health, and participated in exploring approaches and interventions in a timely manner. Directly supervised a team of Care Associates in the morning, evening, and on weekends. Planned, organized, and coordinated their programming assignments. I hired, coached, and counseled Care Associates, as well as completed job performance evaluations. Shared rotating Manager On Duty (MOD) shifts with the leadership team. Involved in the pre-admission/move-in process screening of prospective new residents and in the review and completion of individual residents’ service plans and move-outs. Acted as a resource for families who are coping with the changes dementia causes by organizing and leading family dementia education and support groups Show less



Sunrise Senior Living

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Life Enrichment Manager

  • Oct 2020 - Mar 2021

  Developed and led life-enriching activities and Life Skills tailored to each resident's specific preferences, needs, and abilities Engaged residents in life skills seven days a week, both throughout the day and at night Organized small groups and clubs that brought residents with similar preferences and needs closer together Responsible for the monthly activity calendar, as well as displays, and decorations Collaborated with staff to coordinate various aspects of resident care Provided encouragement, prompts, and hand-over-hand assistance to senior residents in Memory Care Served as a community liaison to families and other healthcare professionals, and coordinated all daily appointments and visits Nurtured relationships with families in order to instill trust and better serve their loved ones When gathering, organizing, and using data, patient confidentiality, and privacy were always upheld Evaluated and accurately recorded each resident's interest and involvement in Life Skills using a new app that family and friends could access Proven proficiency in computer skills, Microsoft Office, and Sunrise applications, as well as the ability to quickly learn new applications Assisted residents with the daily care of animals and plants as part of the Life Skills program and services Assisted in maintaining an inventory of programming supplies Show less



410 Collective + Coffee

• Denison, Texas, United States

• General Manager

  • Jun 2020 - Oct 2020

  Managed inventory, cash, and store opening and closing procedures In a high-volume, fast-paced setting, I handled in-store and online orders, payments, record-keeping, food preparation and cooking, beverage production, employee training, and development Product levels and inventory controls for goods and merchandise were maintained, and the backroom was organized to facilitate effective ordering and stock rotation Created and rotated merchandise and displays to highlight new products and promotions Show less



Cj's Coffee Cafe

• Sherman, Texas, United States

• Shift Supervisor

  • Jul 2019 - Apr 2020

  As the key holder, I was in charge of unlocking doors and preparing the store and employees for peak hours. Preparing registers for daily sales by counting and inserting cash drawers, booting up POS systems, and recording the starting cash amount for the day were some of my responsibilities. Hosted promotional events Resolved order errors from a sister location and rebuilt trust Monitored workflow and delegated tasks Motivated and enabled the team to contribute toward organizational success Responsible for training new employees and staff development Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Aug 2018 - Jul 2019

• Barista

  • Jun 2018 - Aug 2018



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Festival & Special Events Cast Member

  • Aug 2017 - May 2018

  Created magical experiences for 1,000+ guests daily at the EPCOT’s International Food & Wine Festival and 6,000+ guests at Disney Hollywood Studio’s Fantasmic show and holiday events! Coordinated with Disney chefs and the culinary team to deliver memorable dining experiences and uphold standards for food safety and quality Operated two theme park attractions and picked up additional assignments as desired Monitored various safety-critical points, including the attractions’ main controls and the kid’s playroom Maintained composure and provided clear instruction to the public with tact in high-pressure situations Co-created a fun and family-friendly environment for guests to confidently enjoy by staying alert to potential risks and responding to safety issues in direct accordance with safety protocol Show less



University of North Texas

• United States
• Higher Education
• 700 & Above Employee

• Public Relations & Program Coordinator

  • Aug 2014 - May 2017

  Planned, developed, and led cultural, educational, social, and recreational programs and campus-wide events for students as part of a team. Supported students' personal and professional development, relationship building and life skills, and situational awareness. Monthly reports were used to track participation and archive programming ideas. The costs of programming supplies were tracked and kept within or below budget. I took pictures to document activity programs and special events. Responsible for all community banners, signs, marketing materials, and announcements Planned, implemented, managed, and monitored content strategies across social media platforms such as Twitter, Facebook, and Instagram for each resident hall Created and administered surveys for resident feedback and suggestions on my own initiative, and used survey results to develop programming and events Participated in leadership development meetings on a daily, weekly, and monthly basis, as well as yearly conferences Show less



Aura Coffee

• Denton, Texas

• Barista

  • Sep 2016 - Mar 2017



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Jun 2016 - Aug 2016



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Guest Services Cast Member

  • Jan 2014 - Aug 2014

  Completed detail-oriented tasks efficiently in a diverse, dynamic, and fast-paced work environment Withstood a physically demanding role that consisted of standing for long periods of time, lifting, and pushing Completed numerous academic and leadership programs, including Traditions, Disney's Approach to Quality Service, Marketing You: Personal and Career Development Strategies, Creativity and Innovation, and Safety In Motion. In addition, I received recognition for exemplifying The Four Keys: Safety, Courtesy, Show, and Efficiency. Show less



AUSTERE

• United States
• Advertising Services
• 1 - 100 Employee

• Social Media Intern

  • Aug 2013 - Dec 2013

  Assisted founder with creating digital and print content and building brand engagement Worked with the social media team to produce monthly social media content calendars Planned, promoted, and executed events and magazine release parties Assisted with photo shoots and video promos Assisted founder with creating digital and print content and building brand engagement Worked with the social media team to produce monthly social media content calendars Planned, promoted, and executed events and magazine release parties Assisted with photo shoots and video promos