Experience

Onto

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Customer Service Executive

  • Jul 2022 - Present

• Customer Service Executive

  • Jun 2021 - Jul 2022



Ocado Retail Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Warehouse Operative

  • Jun 2020 - Jun 2021



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Operational Specialist

  • May 2011 - Feb 2020

  I had the incredible responsibility of ensuring products take the final step in the supply chain: getting into customers' hands.I also managed all aspects of inventory including:- Execute physical and systematic stock counts- Investigate stock variances- Receive new and return old product- Fulfill product requests for sales, repairs, merchandising and team requirements- Complete biannual physical inventory audits, validating expected and actual stock- Maintain a database of all demo and team-use devices, updating and validating regularly to ensure accuracy- Looked after team when Operations Expert was not present and managed and met multiple inventory deadlines each week- Maintained over 99% stock accuracy and delivered over 10,000 product requests in an average time of 1:45 mins. Show less

• IS&T Champion

  • Sep 2012 - Sep 2018

  This was an exciting team to be apart of and provided me with great experience in managing all in-store Systems & Technology.As a Member of the in-store Internal Systems & Technology Champion team I was responsible for configuring, maintaining, troubleshooting, and repairing/replacing:- Payment systems- Printers- In-store use technology- Networks and related hardware- Internal applications and systemsMajor projects included:- Deployment, and subsequent maintenance of payment device v3 (May 2016)- Enrolment of in-store use iOS devices to a custom MDM system (Sep 2017) Show less

• Specialist

  • Oct 2010 - May 2011

  Introduced the latest Apple hardware, software, and services to new and returning customers, finding solutions to match specific needs, and helping customers to go further with their products.Maintained strong sales and positive customer feedback.