Experience

Libraries Unlimited South West

• United Kingdom
• Libraries
• 1 - 100 Employee

• Digital Transformation Lead

  • Jul 2021 - Present

  Leading the design & implementation of new IT systems / processes and delivering customer-focused solutions. Helping mould and implement the business strategy and vision across the customer experience identifying opportunities for improvement by analysing systems and technology use, emerging requirements, and market developments.I just want to make something good, and stay true to my motto: "If there's a better way, do that!"

• IT & Digital Analyst

  • Jul 2020 - Jul 2021

  Defining, developing, and leading the product development of online customer experiences with multiple stakeholders to ensure the digital strategy and objectives of the organisation.



Pro:Direct Sport

• United Kingdom
• Sporting Goods Manufacturing
• 100 - 200 Employee

• Head of Ecommerce

  • Nov 2016 - Jul 2020

  Run and develop the ecommerce teams including UX, CX, content, analytics, development and digital project management. Implement the business strategy and vision across the customer experience, digital products, media and services and optimize eCommerce performance, creating and adding value for the business. Working in partnership with the Head of Technology to deliver best in class solutions.

• Solution Architect - Product Development

  • Apr 2016 - Nov 2016

  Acting as an entrepreneur, strategist, technical visionary, cross functional team leader, and client advocate for Product Development.

• Product Development Manager

  • Jan 2015 - Apr 2016

  Defining the road map and strategy from which products can be designed, developed and deployed whilst ensuring the commercial performance of the current product portfolio. reporting to the Chief of Digital Business.

• Head of Digital Production

  • Jul 2013 - Dec 2014

  Overseeing a team of around sixty across three areas of digital production. 1) Product Development of websites and other online services. 2) Digital video, photographic and graphic designed content to feed websites and other online and print media. 3) Supporting the digital platform. Working closely with stakeholders to transform the methods of digital production within the business to deliver output driving continuing growth.



DestiNet Limited

• Exeter, United Kingdom

• Lead Developer

  • Jun 2000 - Jun 2013

  Leading the technical team collaboratively building NewZapp email marketing from the ground up. In 2007 re-engineered the product into a continuous release white label platform that could be scaled. Before that worked producing online e-commerce services, on-product printing services, corporate price comparison systems, content management systems for clients including Royal Mail, Lombard, NICE. Leading the technical team collaboratively building NewZapp email marketing from the ground up. In 2007 re-engineered the product into a continuous release white label platform that could be scaled. Before that worked producing online e-commerce services, on-product printing services, corporate price comparison systems, content management systems for clients including Royal Mail, Lombard, NICE.