Experience

Fostr

• Technology, Information and Internet
• 1 - 100 Employee

• Head Of Design

  • Nov 2017 - Present

  Fostr is a premier Shopify Plus Agency, based in the UK and working with a global client base. We specialise in fashion, luxury and lifestyle, working with some of the biggest and fastest growing brands on Shopify. We combine customer-focused design excellence with unrivalled Shopify Plus platform knowledge and technical expertise to create beautiful buying experiences and streamlined operational processes. We offer board level strategic advisory services to our clients. Fostr is a premier Shopify Plus Agency, based in the UK and working with a global client base. We specialise in fashion, luxury and lifestyle, working with some of the biggest and fastest growing brands on Shopify. We combine customer-focused design excellence with unrivalled Shopify Plus platform knowledge and technical expertise to create beautiful buying experiences and streamlined operational processes. We offer board level strategic advisory services to our clients.



Self-employed

• Newcastle upon Tyne, United Kingdom

• Designer & front-end developer

  • May 2017 - Present



Future&Co.

• Media Production
• 1 - 100 Employee

• Head Of Digital

  • Dec 2013 - Apr 2017

  Riff Raff became Future&Co. I continued my work as a lead UI designer and lead front-end developer, also becoming the main point of contact for digital. As well as project planning, managing and account handling, my job was to ensure everything we produced was carried out with our usual high standards for design and build work. Riff Raff became Future&Co. I continued my work as a lead UI designer and lead front-end developer, also becoming the main point of contact for digital. As well as project planning, managing and account handling, my job was to ensure everything we produced was carried out with our usual high standards for design and build work.



Riff Raff

• Newcastle upon Tyne, United Kingdom

• Lead Designer + Front-end Developer

  • Jul 2009 - Dec 2013

  I was responsible for ensuring the quality of our work and attention to detail was carried right throughout the project, from initial concept to final delivery. Closely working alongside our developers to make sure nothing was neglected or missed during development of a project and our websites were bulletproof in terms of brand/design consistency and functionality. Often leading both design and (front-end) build sides of a project I was involved with clients from the get-go and took on more project management and client handling roles. Working with everyone from tiny start-ups to enormous corporates, guiding them through the creative process and helping them translate their visions and brand identity to the web. Show less



BLUE SHARK DESIGN LIMITED

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Graphic & Web Designer (in-house)

  • Apr 2009 - May 2009

  Worked predominantly as a front-end developer, building sets of HTML/CSS templates from existing mockups. I also worked on a range brand identity projects, creating logos, magazine/newspaper advertisements and posters. Used my knowledge and previous experiences to advise the team on web design/build best practices and assisted them in resolving design and technical issues they were having. Provided User Interface testing, quality control and bug fixes. Worked predominantly as a front-end developer, building sets of HTML/CSS templates from existing mockups. I also worked on a range brand identity projects, creating logos, magazine/newspaper advertisements and posters. Used my knowledge and previous experiences to advise the team on web design/build best practices and assisted them in resolving design and technical issues they were having. Provided User Interface testing, quality control and bug fixes.



DPI Vision

• Newcastle upon Tyne, United Kingdom

• Web Designer & Front-End Developer

  • Sep 2007 - Mar 2009

  Designed creative, accessible and standard compliant websites for users of TradingEye CMS and eCommerce software. Worked directly with clients to plan and develop their online presence. Producing initial design concepts, occasionally branding and building the HTML/CSS templates to be integrated with TradingEye software. Designed creative, accessible and standard compliant websites for users of TradingEye CMS and eCommerce software. Worked directly with clients to plan and develop their online presence. Producing initial design concepts, occasionally branding and building the HTML/CSS templates to be integrated with TradingEye software.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Help Advisor at BT Broadband

  • Apr 2005 - Sep 2007

  Provided end user support for a range of BT products, such as ADSL Broadband, Voice over IP (VOIP) software and BT Vision (IPTV). Communicated and worked with customers, listening to symptoms of the technical issues they were encountering in order to troubleshoot, diagnosis and resolve the issues with a clear, concise solution. Also worked as a product specialist, advising support agents on any technical queries they had. As well as handling escalated calls and complaints. Provided end user support for a range of BT products, such as ADSL Broadband, Voice over IP (VOIP) software and BT Vision (IPTV). Communicated and worked with customers, listening to symptoms of the technical issues they were encountering in order to troubleshoot, diagnosis and resolve the issues with a clear, concise solution. Also worked as a product specialist, advising support agents on any technical queries they had. As well as handling escalated calls and complaints.