Experience

Ionic Partners

• United States
• Investment Management
• 1 - 100 Employee

• Director Of Operations

  • Jun 2022 - 1 year 7 months

  United States Spearheading operational excellence as Director of Operations by deploying advanced management methodologies across portfolio companies, driving process improvements, and championing automation initiatives to enhance efficiency and scalability.



Wesrom Corporation

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Chief Operations Officer

  • Jan 2020 - May 2022

  Europe & US Orchestrated operations across Engineering, Digital Marketing, Business Consulting and Ventures divisions, enhancing global efficiency in the US, UK, and Europe. Drove a 5x revenue boost in 2020 through strategic adoption of advanced management methodologies and operational strategies, with continued 4x growth in 2021, setting the stage for further expansion in 2022. Managed the Talent Acquisition and Customer Success departments, leveraging a hands-on leadership approach to… Show more Orchestrated operations across Engineering, Digital Marketing, Business Consulting and Ventures divisions, enhancing global efficiency in the US, UK, and Europe. Drove a 5x revenue boost in 2020 through strategic adoption of advanced management methodologies and operational strategies, with continued 4x growth in 2021, setting the stage for further expansion in 2022. Managed the Talent Acquisition and Customer Success departments, leveraging a hands-on leadership approach to significantly elevate team performance and recruitment. Employed management frameworks and data-driven insights to refine operations, ensuring alignment with corporate objectives and market dynamics. Show less



Crossover

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director Of Operations

  • 2016 - 2019

  United States Directed core operational teams, driving them to achieve strategic goals, including the successful full-cycle recruiting of over 200 remote contractors. Enhanced the quality of services, ensuring Crossover's offerings consistently met and exceeded client expectations. Managed Profit & Loss (P&L) responsibilities and actively participated in new Mergers & Acquisitions (M&A) activities, contributing to the company's financial growth. Continued to lead a modern management… Show more Directed core operational teams, driving them to achieve strategic goals, including the successful full-cycle recruiting of over 200 remote contractors. Enhanced the quality of services, ensuring Crossover's offerings consistently met and exceeded client expectations. Managed Profit & Loss (P&L) responsibilities and actively participated in new Mergers & Acquisitions (M&A) activities, contributing to the company's financial growth. Continued to lead a modern management coaching team initiated in July, working with 60 VPs and multi-level managers to drive a 25% productivity increase across teams of over 1,000 people within one quarter. Achieved significant milestones with numerous teams surpassing productivity goals, some even doubling their output, demonstrating effective leadership and operational strategies.

• Global Teams Manager

  • 2016 - 2016

  United States Led globally remote teams, enhancing cross-cultural collaboration and productivity. Oversaw Country General Managers from March 2016, driving community growth, raising brand awareness, and forming strategic partnerships, leading to a sustained triple-digit productivity increase within six weeks. Improved hiring metrics and management practices for 10 core teams, achieving a 50% increase in productivity by quarter’s end. Initiated a management coaching program, resulting in… Show more Led globally remote teams, enhancing cross-cultural collaboration and productivity. Oversaw Country General Managers from March 2016, driving community growth, raising brand awareness, and forming strategic partnerships, leading to a sustained triple-digit productivity increase within six weeks. Improved hiring metrics and management practices for 10 core teams, achieving a 50% increase in productivity by quarter’s end. Initiated a management coaching program, resulting in a 30% productivity rise for 10 teams in 12 weeks, with a continued goal to coach 50+ managers for a 25% increase in productivity.

• Customer Success and Account Management - Head of Account Management

  • 2015 - 2016

  United States Pioneered client engagement strategies at Crossover in September, significantly enhancing service delivery and client satisfaction metrics. Rapidly promoted to lead the Account Management team, steering efforts to achieve 95% of the CEO's target within the first month and fully realizing 100% of the set goals in the second month.



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Marketing and Customer Loyalty Manager

  • 2012 - 2014

  Bucharest, Romania Elevated customer satisfaction and loyalty for TUI and Eurolines Group by establishing and leading the inaugural Customer Loyalty Department, resolving over 250 complaints and converting 50% to repeat clients. Expanded role to manage Marketing for Eurolines Group, orchestrating online and offline campaigns for 6 brands, coordinating 10 travel fairs, and tripling team productivity. Spearheaded loyalty campaigns that generated over $200,000 in returns, affirming the company's… Show more Elevated customer satisfaction and loyalty for TUI and Eurolines Group by establishing and leading the inaugural Customer Loyalty Department, resolving over 250 complaints and converting 50% to repeat clients. Expanded role to manage Marketing for Eurolines Group, orchestrating online and offline campaigns for 6 brands, coordinating 10 travel fairs, and tripling team productivity. Spearheaded loyalty campaigns that generated over $200,000 in returns, affirming the company's commitment to customer value and service excellence. Show less



Golden Deals Romania

• Romania
• Advertising Services
• 1 - 100 Employee

• Country Manager

  • 2010 - 2012

  Bucharest, Romania Directed GoldenDeals' Romanian sector, propelling the company to a top 3 market position within a year and achieving a turnover exceeding €500,000.



Various Advertising and Outsourcing Companies

• Account Manager

  • 2004 - 2009

  Bucharest, Romania Account Management and Sales roles in companies like Vodafone and Valoris.