Development Manager

• Nov 2022 - Present

Member Of The Supervisory Board - OP Uusimaa

• Mar 2021 - Present

OP Uudenmaan hallintoneuvoston jäsen

Member of Representative Assembly - OP Uusimaa

• Dec 2017 - Mar 2021

The Representative Assembly is the supreme decision-making body. A general Representative Assembly meeting makes decisions, for example, on discharging the board of directors and the managing director from liability for the previous financial year. The meeting also elects members to the Supervisory Board and an auditor.------------------------------------------------------------------------------------------------------------OP Uudenmaan (ent. OP Länsi-Uusimaaa) edustajisto tekee merkittävimmät oman pankkinsa toimintaa koskevat päätökset sekä päättää vastuuvapauden myöntämisestä hallitukselle ja toimitusjohtajalle edelliseltä tilikaudelta. Edustajiston jäsenten toimikausi on neljä vuotta.

Production Manager, Team Leader

• Aug 2020 - Oct 2022

Team Leader at logistics team. The team is responsible for • Domestic and international logistics• Invoicing for both consumer and business customersMy responsibilities include:• Development of internal B2C & B2B business practices• Project management• Process development: developing and implementing new operating models and processes• Change management• Development of internal business practices and project manager in different development projects• Project manager at a new B2B CRM/ERP system (Talea)• Reformed B2B process from closed sale to invoicing and coached people to the new process

Development Manager

• Jan 2019 - Aug 2020

Promotion to Development Manager. In sum my key tasks:• Development of internal B2B business practices• Project management and project coordination• Process development: developing and implementing new operating models and processes• Change management• Implementation and training• Coordinating of product commercialization• Support and development of B2B systems• Admin user to Salesforce (CRM) and two ERP systems• Acting as a link between business and technology units

Junior Development Manager

• Jun 2018 - Jan 2019

A-lehdet is a Finnish media group that provides high quality magazines, digital communities and new innovations. It offers for B2C customers quality contents and for B2B customers a broad selection of channels and diverse content marketing solutions for reaching target audience. A-lehdet Group consists of the parent company A-lehdet Oy and its subsidiaries and associated companies Finnish Design Shop, Hyvinvoinnin Tavaratalo Oy and Genero Oy.I’m part of the B2B organization and in business development and support team. My main focus is on the construction and development of the operational models and processes. As well as, I’m responsible for their implementation and internal training. I’m also an admin-user to CRM (Salesforce) and ERP systems and other digital tools and I act as the primary contact within the B2B organization. I work as a link between business and technology units. Thus, I constantly keep my eyes open to different needs of the businesses units and I actively take them forward from planning to implementation.

Sales Specialist

• Apr 2017 - Jun 2018

Salesframe is a Finnish software company that offers a sales tool for customer interactions and a management tool for Sales Enablement. It’s a hub for all the relevant materials and information to help salespeople succeed in as many different customer interactions as possible. Salesframe also allows management to gain insight into what is actually going on during the interactions themselves and how to increase the potential of their sales teams.My main responsibility was B2B-sales. Prospecting with different digital tools, customer acquisition (contacting companies and booking new customer meetings), negotiating with decision makers, creating new customer relationships, maintaining current ones, after sales actions, contract negotiations, customer workshops and training.My responsibilities also included marketing: marketing planning and execution, digital marketing, content marketing, SEO, social media marketing.

Customer Advisor

• May 2016 - Aug 2016

In addition to past responsibilities, I was responsible for two summer trainees, who I instructed and helped them in their work. What is more, I was also involved in planning and implementing social media marketing for OP Länsi-Uusimaa, which was published on the bank's Facebook page and on the intranet. In addition to past responsibilities, I was responsible for two summer trainees, who I instructed and helped them in their work. What is more, I was also involved in planning and implementing social media marketing for OP Länsi-Uusimaa, which was published on the bank's Facebook page and on the intranet.

Customer Advisor

• May 2015 - Aug 2015

OP Financial Group is the leading financial services provider in Finland. The group consists of some 180 independent cooperative banks and their central institution. OP has in Finland over four million customers, of which 1,7 million are customer owners. The group's business operations are divided into three areas: banking, indemnity insurance and asset management.I was a customer advisor in OP Länsi-Uusimaa, Nummela. In addition to cash services, my job consisted of advising customers and arranging contracts for daily business. I also advised the use of digital services for both customers and my colleagues.I learned a responsible and attentive attitude towards working in the bank. I also expanded my customer service skills. In addition, I learned a lot about the financial sector.

Salesperson

• Sep 2012 - Aug 2014

Gigantti is a consumer electronic retailer in Finland and it's the largest consumer electronics retailer in the Nordic countries. Gigantti is part of the Norwegian Elkjøp Group. I was a salesperson in the Telecom and Computer department. When the manager of the Telecom department was away, I was responsible for the orders and managed the daily tasks of the department. I learned the secrets of B2C sales and customer behavior. I succeeded in the goal-oriented sales work, even though the pressures were time to time hard. I also got plenty of positive feedback from my customer service and attitude, both directly from my clients and my colleagues.

Sergeant

• Jun 2011 - Jun 2012

I was awarded the Commander's Knife in the service ending ceremony for my excellence during service time. I was awarded the Commander's Knife in the service ending ceremony for my excellence during service time.