Experience

TrueAccord

• United States
• Financial Services
• 1 - 100 Employee

• Director, Audit and Compliance

  • Apr 2022 - Present

• Sr. Compliance Auditor

  • Mar 2020 - Apr 2022

  Lenexa, Kansas, United States



Citi

• United States
• Financial Services
• 700 & Above Employee

• Compliance Product Officer - Vice President

  • 2016 - Mar 2020

  Kansas City, Missouri Area Perform ongoing monitoring and reporting of Collections Operations’ performance in key regulatory risk areas to ensure adherence to regulatory guidelines, internal policy, and controls. Rate risks and provide monitoring results to senior management and key stakeholders.

• Operational Risk Officer - Vice President

  • 2014 - 2016

  Kansas City, Missouri Area Managed lifecycle of business issues, including working with business owners and other stakeholders to facilitate root cause analysis discussions and assist in determining / documenting corrective actions. Engaged key stakeholders such as Legal and Compliance when relevant throughout issue management process. Ensured data quality met standards for reporting requirements.

• Business Control Analyst III - Vice President

  • 2013 - 2014

  Kansas City, Missouri Area Evaluated business issue data for accuracy and trends and reported data to senior management. Provided feedback and approval on corrective action write-ups. Correlated with risk control coordinators to ensure issues were escalated in timely manner. Coordinated with project managers to confirm accuracy of Compliance business mandatory project forms.

• Business Control Analyst II - Assistant Vice President

  • 2011 - 2013

  Kansas City, Missouri Area Analyzed and reviewed department processes for risk and controls. Performed end-to-end reviews of department processes, including researching and mapping processes across all lines of businesses in order to obtain understanding of processes, identify current controls, understand how controls are monitored, pinpoint process and control gaps, and present results of controls review to business.

• Vendor Business Control Specialist

  • 2008 - 2011

  Kansas City, Missouri Area Worked with external vendors to gather necessary documentation in order to investigate allegations of FDCPA violations. Made decisions based on findings and / or communicated recommendations to vendors, vendor managers, or senior management to mitigate risk and minimize potential for litigation. Maintained accountability for meeting resolution timeframes for case closures.

• Asset Sales Support Analyst

  • 2004 - 2008

  Kansas City, Missouri Area Served as liaison between Citibank and debt buyers. Analyzed account portfolios for potential sales and provided post-sales support. Handled daily work while providing support on projects, including systems testing, credit balance write-off, and other Asset Sales escalated issues. Communicated with external vendors and clients to research, investigate, disseminate, or explain information.