Experience

Nexrage Studios Custom Software

• United States
• Software Development
• 1 - 100 Employee

• Software Developer

  • Aug 2022 - Present

  Richardson, Texas, United States



Beleza Surgery

• Practice Manager

  • Jun 2018 - Jun 2022

  Austin, Texas Area Manage clinical and administrative team in the Central Texas market in daily operations which consists of four medical clinics and a surgical suite Conduct staff performances, interviewing and hiring staff personal, training staff, and meeting market performance benchmarks in aesthetics and plastic surgery Responsible for meeting monthly objectives in patient satisfaction, financial benchmarks, and organizing workflows for staff efficiencies Organize monthly governor board… Show more Manage clinical and administrative team in the Central Texas market in daily operations which consists of four medical clinics and a surgical suite Conduct staff performances, interviewing and hiring staff personal, training staff, and meeting market performance benchmarks in aesthetics and plastic surgery Responsible for meeting monthly objectives in patient satisfaction, financial benchmarks, and organizing workflows for staff efficiencies Organize monthly governor board meetings with Medical Director and Chief General Surgeon to review quality metrics, finance, and business development opportunities Analyze aesthetic trends in the market and worked with aesthetic sales reps to focus on maximizing revenue and increasing patient retention Mediate patient complaints and assess areas of improvement for patient experiences Responsible for the financial health of the organization and developing the budget of the practice and monthly profit and loss statements Manage provider schedules and assign staff to support optimal patient flow Implementation of new electronic health/medical record (Nextech) at company, which includes training administrative and clinical staff on new software and hardware assets, and new payment system Review monthly chart audits to ensure correct and timely charting Create and maintain a culture of quality and safety to meet the mission statement of the organization and ensure safety of the patient Review policies and procedures of the practice for compliance of the rules and regulations of the Accreditation Association for Ambulatory Health Care (AAAHC), OSHA, and HIPAA Create and implement marketing strategies, such as Search Engine Optimization (SEOs) and Pay-Per-Clicks (PPCs), monthly promotions and patient events to support growth of market Develop business strategies for growth of the practice Show less



Access Dental

• Office Manager

  • Sep 2017 - Jun 2018

  Austin, Texas Area As Office Manager at Access Dental, I am tasked with managing the day-to-day operations of the dental clinic. This includes being responsible for the financial health for the clinic and meeting the goal for production.



Lone Star Circle of Care

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Associate Practice Administrator

  • Feb 2017 - Aug 2017

  Georgetown, TX Served as manager of daily operations of a pediatric and women's wellness clinic. Leadership: Met with clinical operations team and clinic staff as required to discuss issues, policies and procedures. Held one-on-one meetings with staff to discuss future goals, clinic improvements, and professional development. Conducted staff meetings, maintained open communication, and encouraged teamwork for all staff. Collaborated with others to provide appropriate training and education to staff in… Show more Served as manager of daily operations of a pediatric and women's wellness clinic. Leadership: Met with clinical operations team and clinic staff as required to discuss issues, policies and procedures. Held one-on-one meetings with staff to discuss future goals, clinic improvements, and professional development. Conducted staff meetings, maintained open communication, and encouraged teamwork for all staff. Collaborated with others to provide appropriate training and education to staff in AIDET/LOC and NextGen. Responsible for creating a culture of quality customer service and advocated for patients. Operations: Worked with site leadership on a daily basis to problem solve and manage clinical sites including but not limited to the management of supplies, ordering and storage, communication with vendors, maintenance, repair, and annual inspection of equipment. Coordinated with other managers and site leadership to oversee management of the patient satisfaction program, patient complaint process, compliance program, and quality improvement program for clinics assigned and report as directed. Consulted with clinical operations team to discuss service problems, responded to community needs, enhanced public relations, coordinated activities and plans, and promoted health programs in our organization. Financial Acumen: Reviewed and analyzed facility activities and data to aid planning, cash and risk management, and to improve service utilization. Oversaw staff compensation, balanced scorecard initiatives and incentive management. Compliance: Have complete ownership of NextGen (both EPM and EMR), including but not limited to designated Superuser status and providing last line of support before escalating problems to the regional level. Coordinated with other managers and site leadership to oversee maintenance of OSHA regulations, CLIA compliance, and Joint Commission readiness. Show less



Dell Children's Medical Center Foundation

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Project Coordinator - Business Development

  • Jan 2016 - Sep 2016

  Austin, Texas Area Prepared report and analysis for developing the Child Abuse and Foster Care of Dell Children’s Health business and financial plan. The plan’s major contents consisted of physician and staff modeling, restructuring of existing space, incremental growth modeling, capital requirements and pro forma. The plan successfully went through initial round of National Access Improvement Program of Department of State Health Services for funding. Assisted in the Behavioral Health Model of Dell… Show more Prepared report and analysis for developing the Child Abuse and Foster Care of Dell Children’s Health business and financial plan. The plan’s major contents consisted of physician and staff modeling, restructuring of existing space, incremental growth modeling, capital requirements and pro forma. The plan successfully went through initial round of National Access Improvement Program of Department of State Health Services for funding. Assisted in the Behavioral Health Model of Dell Children’s Health. Plan consisted of major capital requirements and patient growth modeling in order to move Child Psychiatry from Seton - Shoal Creek and the Texas Child Study Center to DCMC. An initial capital investment of $5.6 million went through first round of leadership approval. Collaborated in the expansion of Pediatric ED services of Dell Children’s Health. Pediatric ED expansion were approved to two Seton hospital locations. Performed market analysis of Central Texas to explore marketing opportunities, payor mix, patient population, patient growth, disease mapping and service line growth. Streamlined and managed new business plan model that consisted of marketing assessment, strategy, operations, staffing model, capital requirements, financials and data compilation in order to improve design/development/execution of business planning support. Show less



Dell Children's Medical Center, Austin TX

• Administrative Intern

  • May 2014 - Aug 2014

  Austin, Texas Area Prepared business plan for Dell Children’s Global Outreach Program and presented findings and recommendations to executive leadership. Program was approved and implemented in Fall 2014. Attended and participated in leadership council meetings, business development meetings, and EOH/accreditation meetings. Communicated and collaborated with business development team members to provide assistance and support in various projects, such as Dell’s Pediatric Footprint Model for Central… Show more Prepared business plan for Dell Children’s Global Outreach Program and presented findings and recommendations to executive leadership. Program was approved and implemented in Fall 2014. Attended and participated in leadership council meetings, business development meetings, and EOH/accreditation meetings. Communicated and collaborated with business development team members to provide assistance and support in various projects, such as Dell’s Pediatric Footprint Model for Central Texas, to examine Seton’s hub-and-spoke model. Collaborated with HealthEworks to bring video prescription service for the emergency department to bring better patient outcomes, such as lower readmission rates. Developed and provided research and financial analysis for the freestanding emergency/urgent care clinic market in Central Texas with financial models. Financial model was approved by Seton and consists of 7 urgent care clinics, $6.2 capital investment, 13% IRR, with payback of 5 years. Show less



The University of Texas at Austin

• United States
• Higher Education
• 700 & Above Employee

• Freshmen-Interest-Group Mentor

  • Jan 2010 - Dec 2011

  Austin, Texas Area Developed class seminars, projects, and events to engage freshmen in leadership opportunities at UT and in the Austin area Communicated and collaborated with other mentors, staff and faculty to provide assistance to freshmen Supported administrative department by taking responsibility of projects and other specific tasks Became the public health liaison for the School of Natural Sciences for freshmen interested in the public health major