Mohit Pandey

Noc Analyst at Trust Payments
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK

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Credentials

  • AWS Educate Introduction to Cloud 101
    Linked Learning
    Apr, 2022
    - Nov, 2024
  • AWS Certified Solutions Architect – Associate
    Amazon Web Services (AWS)
    Mar, 2023
    - Nov, 2024

Experience

  • Trust Payments
    • United Kingdom
    • Financial Services
    • 300 - 400 Employee
    • Noc Analyst
      • May 2023 - Present

      • Provide 24/7 monitoring services for a complex set of internal and 3rd party systems, processes, applications and connections • Monitor the reachability of all connections within the network, initiating troubleshooting to address any failures • Analyse process and system functions and failures to quickly isolate and define problems • Communicate throughout any event, ensuring internal and external parties (including customers) are kept up to date • Track usage and maintain a trend analysis of system load, usage, and responses, allowing for proactive identification of issues • Perform diagnostic analyses of the application, network & related systems as and when required • Provide on-site and remote technical services as necessary to ensure continuing monitoring • Organise and prioritise their own workload, in line with business requirements • Work with their line manager to provide necessary documentation & reporting on actions required/taken, including root cause analysis of issues • Contribute to the management of disaster recovery processes, providing support within any incident as required and directed by the incident manager • Comply with all legislation and codes of practice appropriate to the rol Show less

  • TRANSGLOBBAL AVIATION LIMITED
    • United Kingdom
    • Airlines and Aviation
    • Cloud Associate
      • Oct 2021 - May 2023

      Technology Consultant specialising in: Service now (Ticket tool) 1.Experience managing incidents, problems, and change management tickets in ServiceNow, including ticket creation, assignment, and resolution. 2.The ability to troubleshoot and resolve issues with ServiceNow cloud applications using tools such as log analysis and debugging. 3. Proficiency in configuring ServiceNow's ticketing modules to meet specific business requirements and integrate with other cloud-based systems and tools. Cloud Knowledge : •Infrastructure-As-Code •Automated workflows •Security configurations & remediations •Disaster Recovery •Database backup practices •Emerging Technology Group I Solution Architect I End-to-End I Implementation I Digital Transformations I Client Engagements •Designed, developed & implemented - one click installer for an IoT based •Deployed on both AWS or Microsoft Azure using Python •Containerized 25+ microservices, in turn enabling high availability, scalability and orchestration Show less

  • Magictym Digital India Private Limited
    • India
    • Information Technology & Services
    • 1 - 100 Employee
    • Product Specialist
      • Aug 2020 - Aug 2021

      1.Hybrid cluster (Linux & Windows) 2.Offline, on-premise cloud deployments 3.Cloud Network security experience 4.Product delivery & management experience 5.Scalability of resources with zero downtime Other Technologies and Tools: DataDog (Monitering Tool) 1. Experience implementing Datadog in a production environment to monitor system performance and troubleshoot issues. 2.Comprehensive understanding of Datadog features such as APM, log management, network performance monitoring, and security monitoring. 3. Proficiency in configuring Datadog agents and integrations with various systems and applications. Microsoft Office 365: 1. Expertise in the Office 365 suite of applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive. 2. Have experience configuring and managing Office 365 accounts, including user permissions, security settings, and licensing. 3.Comprehensive understanding of Office 365 cloud-based architecture, including its use of Azure Active Directory (AAD) for user authentication and management, as well as the ability to leverage these technologies to optimize system performance. 4. Proficiency in setting up and managing Exchange Online, including configuring mail flow, managing mailboxes, and troubleshooting email delivery issues. Show less

Education

  • University of East London
    Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
    2021 - 2022
  • IEC UNIVERSITY
    Bachelor of Arts - BA, Public Administration
    2017 - 2020

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