Experience

Premier Tech Systems and Automation

• Canada
• Automation Machinery Manufacturing
• 200 - 300 Employee

• Gerente de vendas

  • Apr 2023 - Present



OPTIMA do Brasil Máquinas de Embalagem Ltda.

• Brazil
• Machinery Manufacturing
• 100 - 200 Employee

• Technical Sales Consultant

  • Jan 2017 - Apr 2023

  Main activities: Technical sales of equipment for automatic packaging of nonwoven products (nonwovens – diapers and femcare), as well as equipment for secondary packaging (end of line). Responsible for key account in Latin America. Main achievements: Increased customer satisfaction, consequently, loyalty. Support to the after-sales department to solidify the relationship with the customer, clarifying the scope and ensuring delivery with quality and without deviations. Main activities: Technical sales of equipment for automatic packaging of nonwoven products (nonwovens – diapers and femcare), as well as equipment for secondary packaging (end of line). Responsible for key account in Latin America. Main achievements: Increased customer satisfaction, consequently, loyalty. Support to the after-sales department to solidify the relationship with the customer, clarifying the scope and ensuring delivery with quality and without deviations.



Pragma Latam

• Business Consulting and Services
• 1 - 100 Employee

• General Manager – Technical Operations

  • Jan 2016 - Dec 2016

  Main activities: Responsible for the results of all technical activities, inside company at the workshop or at the customer site, ensuring delivery on quality, on cost and on time, looking for some business opportunities through good customer relationship. Technical support for consulting area in asset management.Main achievements: Development of technical and behavioral skills of coordinators and managers in the technical area regarding decision making with focus on the customer and gaining autonomy. Show less

• Maintenance Manager

  • Jan 2014 - Dec 2015

  Main activities: Management of technical team with focus on industrial equipment refurbishment on time, on cost and on quality as the scope of each customer. Continuous development of the team by the competency gap. Key indicators control.Major achievements: Refurbishment process revision in order to reduce reworks and claim notification. Competency gap reduced of the technical team. Customer satisfaction increased with best results and reliability in process management.

• Technical Support Coordinator and Business Development

  • Jun 2011 - Dec 2013

  Main activities: Coordination with focus on technical support to the field team and all areas of the company: maintenance and asset management, field technical assistance and workshop of machine refurbishment. Failure root analysis by 5W2H, Ishikawa, QC story, A3. SMED, MRP, Kanban, PDCA to process continuous improvement. Key Indicator process of all technical area.Major achievements: Quality improvement on the technical report, making easier its typing and reading, increasing customer satisfaction. Cost reduction of equipment refurbishment, standardization of technical process, creating documents of control and reducing reworking. Show less



Tetra Pak

• Switzerland
• Packaging & Containers
• 700 & Above Employee

• Technical Services Analyst

  • Jun 2005 - Feb 2011

  Main activities: Planning of all field service technicians located on the seven different regional locations all over Brazil. Participation on WCM´s costs pillar, with the objective of costs reduction of technical area, analyzing and showing the margin thieves. Structuring and definition of the planning area procedure, seeking continuous improvements in workflow, reducing processing time and increasing efficiency in the area. Major achievements: Reduction of travel time for field technicians in 8%, therefore increasing internal and external customer satisfaction with travel cost reduction. Technical area work process update, removing the steps that added and increasing the efficiency of involved activities. Show less