Experience

A&T Ascension Consulting (ATAC)

• Canada
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• President / CEO

  • Jan 2011 - Present

  ATAC is a virtual sales and customer service Contact Center with over 120 agents working remotely across Canada and the USA. We are able to provide as few or as many agents as you need. Whether your project needs a few weeks or a few months we can tailor make a service program to meet your organization's unique needs. We have worked with many Large Corporate giants as well as small family businesses. We would be happy to work with you. ATAC is a virtual sales and customer service Contact Center with over 120 agents working remotely across Canada and the USA. We are able to provide as few or as many agents as you need. Whether your project needs a few weeks or a few months we can tailor make a service program to meet your organization's unique needs. We have worked with many Large Corporate giants as well as small family businesses. We would be happy to work with you.



Wholesale Express Canada

• Canada
• Automotive
• 1 - 100 Employee

• Ontario Capture Rep

  • Nov 2017 - Jan 2019

  • Work directly with the regional manager• Visit dealerships to capture cars for online auction• Build relationships with dealerships to keep them loyal to the auction platform• Ensure that client account issues are dealt with in an efficient and amicable manner• Proactively communicate and maintain excellent working relationships with platform users• Establish and maintain an in-depth working knowledge of the current automotive wholesale industry• Created online dealer registration forms for Ontario regional manager and sales reps.



Bimmian.com

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Wholesale Coordinator

  • Mar 2014 - Oct 2015

  • Identify and evaluate specific business opportunities for BMW aftermarket accessories• Work closely with RND (research and development) team to add new items to the product line.• Propose and execute business development plans to achieve growth targets. • Identify and evaluate specific business opportunities for BMW aftermarket accessories• Work closely with RND (research and development) team to add new items to the product line.• Propose and execute business development plans to achieve growth targets.



LiveXchange Technologies, Inc.

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Contract Agent

  • Jan 2008 - Feb 2011

  Held multiple contracts as an independent contractor with different clients like Direct Energy, Trader Corporation, CAA, & AssurantResponsibilities* Manage large amounts of inbound and outbound calls in a timely manner* Follow communication “scripts” when handling different topics* Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives* Seize opportunities to upsell products when they arise* Build sustainable relationships and engage customers by taking the extra mile* Keep records of all conversations in our call center database in a comprehensible way* Frequently attend educational seminars to improve knowledge and performance level* Meet personal/team qualitative and quantitative targets



American Express

• United States
• Financial Services
• 700 & Above Employee

• Sales Consultant

  • Jun 2001 - Oct 2007

  Handled inbound customer service & sales call for HIGH-Value customers.Responsibilities:* Delivered extraordinary care, on calls, to a wide range of American Express customers with a variety of requests* Built meaningful relationship through consultative questioning to ensure added value for the customer* Offered custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible* Met and exceed quality goals, compliance regulations, and productivity targets* Documented necessary information* Re-prioritize and adapt to the ever-changing environment



Skanna Systems Investigations

• Loss Prevention Agent

  • Feb 2000 - Jun 2001

  Duties and Responsibilities:* Detect and apprehend shoplifters following proper procedure and protocol in accordance with section 494 of the criminal code * In partnership with the retail store staff, identify possible shrinkage concerns * Ensure that the facility’s safety and emergency procedures are followed in response to fire alarms and other site emergencies * Follow post orders for each location * Undertake site specific training, follow direction and guidance from the Account Supervisors or the Area Manager



Malvern Tennis

• Student

  • 1997 - 2000

  Played Junior tennis for O.T.A. and I.T.F. Played Junior tennis for O.T.A. and I.T.F.