Experience

Signifyd

• United States
• Software Development
• 400 - 500 Employee

• Head of Sales, Core

  • Sep 2022 - Present

  Signifyd enables merchants to grow their businesses and sell to customers in current and new territories without the fear of fraud or consumer abuse while automating processes and maximizing order acceptance rates to provide the best possible customer experience to end consumers.

• Regional Sales Director

  • Sep 2018 - Sep 2022

  Signifyd helps eCommerce companies to eliminate chargeback losses through an automated review process that eliminates their need to manually review orders while at the same time providing a financial guarantee that any order approved by Signifyd will be fully reimbursed if a chargeback is incurred. The liability shift provides customers with a known cost of fraud instead of the variable cost allowing for more detailed strategic planning and budgeting. The results are the elimination of… Show more Signifyd helps eCommerce companies to eliminate chargeback losses through an automated review process that eliminates their need to manually review orders while at the same time providing a financial guarantee that any order approved by Signifyd will be fully reimbursed if a chargeback is incurred. The liability shift provides customers with a known cost of fraud instead of the variable cost allowing for more detailed strategic planning and budgeting. The results are the elimination of chargeback losses, saved cost in labor hours manually reviewing orders, increased order acceptance, and operational streamlining through automating order fulfillment based off of the decisions provided on each order. Responsible for managing the Inside Sales Team and reaching sales targets. I work with Account Executives one on one to review account strategies and help to move deals forward to a close. I report weekly forecasts to executives to ensure that the team is on track to hit our targets.

• Enterprise Account Executive

  • Feb 2017 - Aug 2018

  Signifyd helps eCommerce companies to eliminate chargeback losses through an automated review process that eliminates their need to manually review orders while at the same time providing a financial guarantee that any order approved by Signifyd will be fully reimbursed if a chargeback is incurred. The liability shift provides customers with a known cost of fraud instead of the variable cost allowing for more detailed strategic planning and budgeting. The results are the elimination of… Show more Signifyd helps eCommerce companies to eliminate chargeback losses through an automated review process that eliminates their need to manually review orders while at the same time providing a financial guarantee that any order approved by Signifyd will be fully reimbursed if a chargeback is incurred. The liability shift provides customers with a known cost of fraud instead of the variable cost allowing for more detailed strategic planning and budgeting. The results are the elimination of chargeback losses, saved cost in labor hours manually reviewing orders, increased order acceptance, and operational streamlining through automating order fulfillment based off of the decisions provided on each order. My efforts are focused on enterprise companies.

• Account Executive

  • Aug 2015 - Feb 2017

  Signifyd helps eCommerce companies to eliminate chargeback losses through an automated review process that eliminates their need to manually review orders while at the same time providing a financial guarantee that any order approved by Signifyd will be fully reimbursed if a chargeback is incurred. The liability shift provides customers with a known cost of fraud instead of the variable cost allowing for more detailed strategic planning and budgeting. The results are the elimination of… Show more Signifyd helps eCommerce companies to eliminate chargeback losses through an automated review process that eliminates their need to manually review orders while at the same time providing a financial guarantee that any order approved by Signifyd will be fully reimbursed if a chargeback is incurred. The liability shift provides customers with a known cost of fraud instead of the variable cost allowing for more detailed strategic planning and budgeting. The results are the elimination of chargeback losses, saved cost in labor hours manually reviewing orders, increased order acceptance, and operational streamlining through automating order fulfillment based off of the decisions provided on each order.



Mike's Bikes

• United States
• Retail
• 1 - 100 Employee

• Director, Sales and E-Commerce

  • Apr 2014 - Jul 2015

  Responsible for complete E-Commerce strategy (E-Commerce details listed below). Responsible for company sales strategy, reporting, community engagement programs, employee incentive programs, sales training, product knowledge, CRM, and Omni-Channel strategies, as well as running point on large scale sales accounts and complex, long sale cycle accounts. Works side by side with other directors and executives to bring all departments together for a unified effort to drive sales through all… Show more Responsible for complete E-Commerce strategy (E-Commerce details listed below). Responsible for company sales strategy, reporting, community engagement programs, employee incentive programs, sales training, product knowledge, CRM, and Omni-Channel strategies, as well as running point on large scale sales accounts and complex, long sale cycle accounts. Works side by side with other directors and executives to bring all departments together for a unified effort to drive sales through all channels. Gives weekly presentations and reports to executives.

• E-Commerce General Manager

  • Jul 2010 - Apr 2014

  Responsible for the E-Commerce strategy and integration of the online store to the brick and mortar stores. Manages the E-Commerce Ecosystem. Ties purchasing, marketing, sales, fulfillment and delivery logistics together to work efficiently and as one. Responsible for customer experience to ensure each customer gets the same quality of service both online and in a store. Constantly streamlines operations through order tracking and delivery logistics while maintaining accurate inventory on web… Show more Responsible for the E-Commerce strategy and integration of the online store to the brick and mortar stores. Manages the E-Commerce Ecosystem. Ties purchasing, marketing, sales, fulfillment and delivery logistics together to work efficiently and as one. Responsible for customer experience to ensure each customer gets the same quality of service both online and in a store. Constantly streamlines operations through order tracking and delivery logistics while maintaining accurate inventory on web store as well as brick and mortar locations. Uses web analytics, monthly P&Ls, and reporting to track performance, set strategic goals and the tactical steps to achieve them. Gives monthly presentations and reports to executives.

• Sales

  • Sep 2004 - Jul 2010

  Responsible for driving sales in bicycles and accessories. Was the top sales person in the company, breaking every sales record the company had. Responsible for developing professional sales staff through advance product knowledge and sales techniques. Developed plans for store merchandising across all departments to present a consistent customer experience throughout the store. Developed and trained staff in company culture and the importance of the customer experience.