Experience

C&M Travel Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Account Manager

  • Dec 2006 - Present

  At C&M I currently enjoy working as a travel recruitment specialist and Account Manager in the permanent and Temporary divisions at our Manchester office. As part of a busy and dedicated team at this leading UK travel recruitment company, I take pride in delivering an unparalleled level of service to make a genuine difference to the working lives of our candidates and recruiting companies alike. At C&M I currently enjoy working as a travel recruitment specialist and Account Manager in the permanent and Temporary divisions at our Manchester office. As part of a busy and dedicated team at this leading UK travel recruitment company, I take pride in delivering an unparalleled level of service to make a genuine difference to the working lives of our candidates and recruiting companies alike.



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Store Manager

  • Jul 2005 - Dec 2006

  Responsible for day-to-day running of the store, including optimising store sales to maximise overall profit, ensuring the store runs on an overall higher margin than that of last year on a day to day/weekly/monthly basis. Controlling ‘in store’ audit standards, training and development of staff, including teaching selling techniques, audit procedures and the customer service process. Providing motivation and leadership in a team environment, whilst encouraging individual personal success towards goals. Giving structured feedback at regular intervals using on the spot coaching, weekly one to one and team sessions, backed up with personal monthly development reviews. Presenting team talks, Product knowledge presentations and team building exercises. Delivering sales targets, whilst monitoring bottom line margin figures and overseeing the stock control of foreign currencies, in order to maintain a profitable foreign exchange bureau within the store. Show less



Marks & Spencer Shared Service

• Manchester

• HR Administrator

  • Oct 2004 - Jul 2005

  Responsible for the administration of HR for M&S Head Office staff, whilst providing a helpline facility and ensuring excellent customer service. Taking ownership of daily enquiries and using problem solving skills to provide resolution, whilst ensuring accurate advise is given. Accountable for identifying problems and errors in the monthly wage listing. Administering calculations for company cars, holidays, absence, leavers, starters and long service celebrations meeting SLA targets throughout. Show less



Kosmar Holidays

• Greece

• Resort Representative

  • Jun 2004 - Oct 2004

  Providing accurate and detailed reports and paperwork, which if required, can be used for legal purposes. Carrying out administrative duties efficiently. Responsible for being the first point of contact for customers on a day to day basis, developing first hand knowledge of the resort and surroundings to provide detailed and accurate information to all guests. Promoting sales of products, by means of a ‘welcome meeting’, preparing and presenting to approx 70 guests on a weekly basis, ensuring that agreed targets are met or exceeded. Providing a professional image of the company at all times, on duty and off duty. To be responsible for all company monies in my care and to ensure standard cash procedures are adhered to at all times. Problem solving using all available means to minimize the customers inconvenience, using own initiative to resolve and prevent further issues. Show less



My Travel PLC (Going places)

• Knutsford Branch

• Store Manager

  • Dec 2001 - Jun 2004

  Responsible for day-to-day running of the shop, including maximising shop sales in order to produce the highest amount of profit possible for the company. Providing staff with the knowledge and training they need to become top sales people, by giving them constant feedback , objectives and goals on a daily/weekly and monthly basis. Teaching them company procedures, audit standards, how to close sales and give excellent customer service, help them to work as a team by providing motivation but also encouraging personal success. Preparing and conducting monthly development reviews and staff appraisals in order to develop staff to their fullest potential. The Planning and preparing of shows and fairs to advertise , promote and gain new business for the shop. Delivering sales targets by overseeing all customer enquiries and bookings, identifying missed sales opportunities and acting upon them instantly always seeking to improve the shops performance . Controlling stocks in the foreign exchange bureau in order to maximise profit, in order to keep up the running of a very profitable foreign exchange bureau. Also regularly selected to provide feedback to head office regarding new trial developments. Show less



MyTravel PLC (Going Places)

• Knutsford Branch

• Assistant Manager

  • Oct 2000 - Dec 2001

  Responsible for the management of the store in the absence of the store manager. Initial development of new trainees teaching them customer service skills or encouraging further improvements of existing skills through means of team talks, preparing and presenting team building exercises. Monitoring staff and giving on the spot feedback. Generally covering all of the day-to-day tasks delegated by the manager at the start of the day. To be the top selling agent in the store and leading by example to the rest of the team. Show less



MyTravel PLC ( Going Places )

• Wilmslow Branch

• Travel Advisor

  • Apr 1998 - Oct 2000

  Primarily planning and co-ordinating package/independent holidays, cruises and flights. Providing excellent customer service , through the selling of holidays using Viewdata and Going Places home system, Matchmaker. Buying and selling of foreign currency, traveller’s cheques and conducting Western Union money transfers. Ended both years as a top seller within the company, with a turnover of approx £70,000 per year in pure profit. Primarily planning and co-ordinating package/independent holidays, cruises and flights. Providing excellent customer service , through the selling of holidays using Viewdata and Going Places home system, Matchmaker. Buying and selling of foreign currency, traveller’s cheques and conducting Western Union money transfers. Ended both years as a top seller within the company, with a turnover of approx £70,000 per year in pure profit.