Experience

Jovian Mandagie Sdn Bhd

• Apparel & Fashion
• 1 - 100 Employee

• Manager Dropship

  • Mar 2021 - Present



People Systems Consultancy

• Malaysia
• Civic and Social Organizations
• 1 - 100 Employee

• Project Coordinator

  • Nov 2015 - Mar 2021

  - Assist project managers teams with the coordination of resources, equipment,meetings, and information.- Maintaining and monitoring project plans, project schedules, work hours, budgetsand expenditures.- Organizing, attending and participating in stakeholder meetings.- Providing administrative support as needed.- Assess project risks and issues and provide solutions where applicable.- Project Handled :i. R.I.S.E Programme by Maybank Foundationii. CIMB Be$MART Programme by CIMB Foundationiii. 1MOC for Retrench Worker by HRDFiv. EPU Programme for Indian Communityv. Women Empowerment programme by Jabatan Pembangunan Wanita (JPW)vi. UNHCR Programme for Rohingya Community



VADS Berhad

• Malaysia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Training Specialist

  • Oct 2011 - Nov 2015

  - Plans, conducts, coordinates and implements a comprehensive training programfor staff. Training components will be geared toward new hires, existing staff andindividuals who seek one-on-one assistance.- Thorough understanding of competition within industry, Billing System, technicalsupport and new product development and launches.- prepare call center staff and help them improve their performance in order toattain higher customer satisfaction- Coached, motivated and developed representatives for all departments for theentire call center- Identified the need for a customer service department and worked to create atraining program for the new role.

• Customer Service Representative

  • Oct 2010 - Oct 2011

  - Attracts potential customers by answering product and service questions; suggestinginformation about other products and services.- Resolves product or service problems by clarifying the customer's complaint;determining the cause of the problem; selecting and explaining the best solution tosolve the problem; expediting correction or adjustment; following up to ensureresolution.- Maintains financial accounts by processing customer adjustments.Recommendspotential products or services to management by collecting customer information andanalyzing customer needs.Prepares product or service reports by collecting andanalyzing customer information.Contributes to team effort by accomplishing relatedresults as needed