IT Support Specialist

• Jun 2023 - Present

o Provided technical assistance to employees experience hardware and software issues o Managed and maintained clients' IT infrastructure, including servers, network devices, and workstations o Monitor and proactively manage clients' systems to ensure optimal performance and security o Implement and maintain backup and disaster recovery solutions o Manage and monitor clients' cloud infrastructure including Office 365 and Azure o Provided technical assistance to employees experience hardware and software issues o Managed and maintained clients' IT infrastructure, including servers, network devices, and workstations o Monitor and proactively manage clients' systems to ensure optimal performance and security o Implement and maintain backup and disaster recovery solutions o Manage and monitor clients' cloud infrastructure including Office 365 and Azure

Independent Writer

• Jul 2019 - Present

o Created written research materials to convey complex problems to non-experts o Used coordination and planning skills to achieve results according to schedule o Created plans and communicated deadlines to ensure projects were completed on time o Used critical thinking skills to break down problems and evaluate solutions o Conducted research, gathered information from multiple sources and presented results o Created written research materials to convey complex problems to non-experts o Used coordination and planning skills to achieve results according to schedule o Created plans and communicated deadlines to ensure projects were completed on time o Used critical thinking skills to break down problems and evaluate solutions o Conducted research, gathered information from multiple sources and presented results

Executive Assistant

• Aug 2022 - Jan 2023

o Supported board of directors and senior staff o Tracked, monitored, and drafted grant applications o Managed and oversaw publication of all communications including monthly updates for donors and bi-annual newsletters o Coordinated Human Resources administration o Assisted in developing strategic planning, software procurement, and renovation planning o Supported board of directors and senior staff o Tracked, monitored, and drafted grant applications o Managed and oversaw publication of all communications including monthly updates for donors and bi-annual newsletters o Coordinated Human Resources administration o Assisted in developing strategic planning, software procurement, and renovation planning

• Oct 2020 - Jan 2023

o Ensured a safe and inclusive working and learning environments for all marginalized personso Planned University sponsored events for marginalized populationso Analyzed policy and provided recommendations to support marginalized persons

• Sep 2020 - May 2022

o Collaborated closely with professors to evaluate student performance and assess student assignmentso Analyzed thousands of student’s grade records and identified trends and areas for improvemento Developed adaptability in teaching marginalized personso Developed teaching plans to help students engage with course material

Research and Policy Developer

• May 2022 - Aug 2022

o Evaluated peer reviewed research and made recommendations for future policy on Ageing in place initiatives. o Managed the creation and implementation of new policy and education that would aid seniors in living more dignified lives at home o Developed copywriting and editing skills. o Conducted building inspections for the accessibility of apartment buildings for seniors o Managed a multi-departmental research project o Evaluated peer reviewed research and made recommendations for future policy on Ageing in place initiatives. o Managed the creation and implementation of new policy and education that would aid seniors in living more dignified lives at home o Developed copywriting and editing skills. o Conducted building inspections for the accessibility of apartment buildings for seniors o Managed a multi-departmental research project

Health and Education Grant Adjudicator

• Mar 2022 - May 2022

o Helped make grant recommendations in a fair and unbiased manner through research and data collection. o Used understanding of the barriers facing Black-led, Black community serving non-profits due to systemic racism to make policy recommendations. o Applied understanding of anti-Black racism to execute BOF’s mandate, vision, and mission o Helped make grant recommendations in a fair and unbiased manner through research and data collection. o Used understanding of the barriers facing Black-led, Black community serving non-profits due to systemic racism to make policy recommendations. o Applied understanding of anti-Black racism to execute BOF’s mandate, vision, and mission

Housing Support Worker

• Aug 2021 - Nov 2021

o Supported at risk individuals through mental health crises o Provided administrative support as a landlord to tenets o Analyzed policy and provided recommendations for budget allocation o Helped individuals connect to community resources o Collaborated with the Hamilton Regional Indian Center to plan culturally significant ceremonies for native persons o Supported at risk individuals through mental health crises o Provided administrative support as a landlord to tenets o Analyzed policy and provided recommendations for budget allocation o Helped individuals connect to community resources o Collaborated with the Hamilton Regional Indian Center to plan culturally significant ceremonies for native persons

Head of Loss Prevention

• Apr 2020 - Nov 2020

o Identified, recommended, and implemented systems to minimize loss of company assets. o Conducted daily audits and investigations of known security risks. o Monitored inventory to identify theft or shortages. o Developed and implemented policies and procedures to prevent loss of assets. o Prepared reports on effectiveness of established prevention measures. o Trained other employees and led a Loss Prevention team. o Identified, recommended, and implemented systems to minimize loss of company assets. o Conducted daily audits and investigations of known security risks. o Monitored inventory to identify theft or shortages. o Developed and implemented policies and procedures to prevent loss of assets. o Prepared reports on effectiveness of established prevention measures. o Trained other employees and led a Loss Prevention team.

Research Assistant

• Oct 2019 - May 2020

o Conducted literature reviews o Prepared interview questions o Maintained accurate records of interviews, safeguarding the confidentiality of subjects, as necessary o Managed and responded to project related emails o Conducted and recorded face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures and documentation standards o Conducted literature reviews o Prepared interview questions o Maintained accurate records of interviews, safeguarding the confidentiality of subjects, as necessary o Managed and responded to project related emails o Conducted and recorded face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures and documentation standards