Director of Professional Services

• Feb 2017 - Present

Digital Marketing Innovation Practice Lead

• Mar 2014 - Mar 2016

At Hedgehog Development I have overall responsibility for developing and implementing a go-to-market strategy, positioning Hedgehog as the dominant Sitecore Digital Marketing System (DMS) provider in the marketplace. My team on the west coast, collaborating with Hedgehog resources in the US and our international offices, will be providing our clients with clear strategic thought leadership along with tactical guidance through their DMS implementations. With my leadership, The Hedgehog team will expand on our already enviable expertise in Sitecore. In the coming months we will release and make available to our customers who are seeking ways to better engage with their customers a well-defined, repeatable, tested, and proven process to implement Sitecore DMS.

Senior IT Management Consultant

• May 2012 - Dec 2013

• Acted as Lead Technology Consultant and Program Manager for a highly-visible and major revamp of a website with over a million international page views per day• Utilized my expertise in Web Content Management while documenting current and to-be processes for delivery of multi-national content• Included all aspects of the Web Content Management lifecycle from empowering business users to maintain content on their own to development of applications to testing to analytics. These processes were mapped with a focus on allowing the right people to perform the right tasks at the right time, improving time-to-market, decreasing costs through automation, and improving productivity.• Led the effort to analyze and select vendors for customer engagement and CMS software that would enable these discovered processes • Analyzed and negotiated a very favorable contract, saving Digi-Key significant expenses and increasing overall product support• Led the implementation of Sitecore Customer Engagement and Content Management Software• Created the team of full-time and consultant resources to implement Sitecore and deliver the applications within that software to meet the business’ needs.• Introduced and led the migration from a ‘homegrown’ waterfall SDLC to Agile, further increasing productivity and staff morale.• Mentored IT management and revamped the Marketing IT Development Team• Responsible for ensuring SDLC procedures were followed in the areas of Business Analysis, Business Requirements, Project Status, Project Coordination, Issue Tracking, Testing, Technical and User Guide Documentation, Implementation and Post-production support.• Acted as a thought leader while leading Business Analysis meetings with the BA team to discover what the business wanted to accomplish

VP, Development Manager - Enterprise Content Management and Enterprise Search

• Oct 2004 - Apr 2012

Manage a team of customer focused and entrepreneurial Content Management Strategists, Development, Administrative, Business Analysts, Project Management and Technical Support staff. Manage a team of highly skilled, highly motivated Enterprise Search Strategists, Development, and Information Architecture staff.

Owner

• Jun 2005 - Apr 2008

New and Used Records and CD's. Eclectic selection of records and CD's. Specialized in hard to find soul, jazz, disco, and blues.

Enterprise Content Management Specialist / Director of Training

• Nov 2003 - Sep 2004

As a member of the Department of Administrative Services (DAS) I worked with a team of 8 Interwoven TeamSite developers and administrators during the implementation of the Content Management initiative - Successfully implementated TeamSite 6.0, OpenDeploy, and MetaTagger - Managed the content conversion process for millions of legacy content objects - Collaborated with legislators and executive members of multiple state agencies to coordinate the rollout of content management across all state agencies - Led the effort to train over 1,800 state employees at all state agencies throughout the state - Lead instructor at Chemeketa Community College and multiple other sites throughout the state

IT Manager

• 1999 - 2003

- Led a team of business and IT professionals to define the vision, strategy, process, technology, and organizational models necessary to support enterprise-wide Intranet usage and contribution. - Developed current assessment/benchmarking, cost-benefit analysis, processes/services improvement analysis, project charter and plan, methodologies/approach for Enterprise Web team. - Developed a successful business case and strategy for Portal and Web Content Management. - Implemented Interwoven Teamsite 5.5.2. Developed user templates and processes for seamless integration with custom Portal solution. - Led the development of custom standards-based Portal solution for all Business to Employee sites using XML, HTC, XHTML, DHTML, C#, SQL Server, TSQL, and XSLT. - Led the development of multiple high profile web-based applications, including custom enterprise portal solution using ASP, ASP.NET, XML, XSLT, C#, Javascript, and Visual Basic .NET.

Programmer

• Apr 1997 - Apr 1998

- Assisted with major conversion of DOS based application to Win32 application using Visual Basic 5, Visual C++, and various backend tools including SQL Server, Oracle, and Informix - Presented a technical report at a national healthcare conference training seminar, instructing a group of 250+ how to develop a productivity analysis tool using MS Access - Researched and developed a standard report writing tool for use with 200+ clients. RESPONSIBILITIES: - Database administration - SQL Server - Report development using TSQL, Crystal Reports and Informix - Application development using Visual Basic and C++ - Customer support and custom application modifications - Training

Materials Management Coordinator

• Jan 1995 - Apr 1997

- Successfully led a development team for a capital purchase tracking system for 5 hospitals. - Provided application analysis, JAD facilitation, and functional specifications. - Awarded the prestigious Legacy CQI award by the CEO of the company for outstanding customer service and commitment to the company?s Core Quality Indicators. RESPONSIBILITIES: - Data tracking for quality indicators, inventory, etc. - Training for over 500 customers - Application development using Visual Basic, Access, VBA