Anupreet Sandhu
Technical Support Specialist at Nevro- Claim this Profile
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English Full professional proficiency
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Punjabi Full professional proficiency
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Hindi Full professional proficiency
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Urdu Full professional proficiency
Topline Score
Bio
Credentials
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Certified Nursing Assistant
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Experience
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Nevro
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Technical Support Specialist
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Mar 2020 - Present
- Provide technical or clinical information to patients, doctors, and our field representatives with appropriate technical information to resolve product or procedural inquiries. - Able to analyze and evaluate technologically complex devices. - Responds to situations where the first line of support has failed to resolve customer hardware and software issues. - Documents all contacts via an approved tracking system per internal, FDA and ISO requirements. - Maintain proper individual and team metrics to monitor and participate in projects to improve existing processes. Show less
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Genentech
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United States
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Biotechnology Research
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700 & Above Employee
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Foundation Specialist
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Apr 2017 - Mar 2020
-Coordinated delivery of Genentech product replacement to Healthcare facilities and pharmacies for seven states as part of the SAP team. -Provided high quality customer service to patients and healthcare providers via Salesforce Lightening. -Monitored expiration of medical supplies and medications. -Reported any unusual circumstances in the patients' condition or environment. -Maintained accurate records of patient care, condition, progress and concerns. -Obtained information about clients' medical history, drug history, complaints and allergies. Show less
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Keystone Home Health Care System, LLC
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Millbrae, CA
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Senior Executive Administrator
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Apr 2016 - Apr 2017
- Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. - Developed and achieved financial and growth goals. - Investigated and reported issues related to patient care or conditions that might hinder patient well-being. -Implemented updated policies and practices for organization and monitored effect. -Used Quickbooks to produce monthly invoices, reports and other deliverables. Show less
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Genentech
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United States
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Biotechnology Research
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700 & Above Employee
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Intake Coordinator
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Oct 2015 - Mar 2016
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas. - Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. - Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for new enrollments. - Communicated with healthcare team members to plan, implement and enhance treatment strategies. - Upheld confidentiality requirements and regulatory compliance guidelines in all areas. - Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. - Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for new enrollments. - Communicated with healthcare team members to plan, implement and enhance treatment strategies.
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Weitz Medical Management
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San Francisco Bay Area
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Administrative Assistant
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Nov 2014 - Sep 2015
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. - Prepared packages for shipment, pickup and courier services for prompt delivery to customers. - Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. - Drafted professional business memos, letters and marketing copy to support business objectives and growth. - Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. - Prepared packages for shipment, pickup and courier services for prompt delivery to customers. - Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. - Drafted professional business memos, letters and marketing copy to support business objectives and growth.
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Willow Creek Alzheimer's and Dementia Care Center
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Castro Valley, CA
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Intern Administrative Assistant
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Mar 2014 - Jul 2014
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. - Answered incoming phone calls pleasantly directed calls to appropriate personnel. - Created appropriate documentation for members of board and senior leadership before meetings. - Answered incoming telephone calls, took down messages and provided information. - Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. - Answered incoming phone calls pleasantly directed calls to appropriate personnel. - Created appropriate documentation for members of board and senior leadership before meetings. - Answered incoming telephone calls, took down messages and provided information.
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Education
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2010 - 2014
California State University - East Bay
Bachelor's degree in Health Science and Administration, Health/Health Care Administration/Management -
2012 - 2012
College of Nursing
Certified Nursing Assistant, CNA/ CPR
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