Experience

Fidelity TalentSource

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Project Manager / Scrum Master

  • Jun 2017 - Present

  Work on Fidelity Enterprise Cyber Security projects. Work on Fidelity Enterprise Cyber Security projects.



NetApp - Enterprise Information Security

• Project Manager Contract

  • Sep 2015 - Jun 2017

  Manager Security Projects in the following area:Oracle Identify Manager (OIM 11g)Oracle Access Management (OAM 11g)Multi Factor Authentication (MFA)Managed File Transfer (MFT)Manage global teams as well as vendor professional services.Manage SOWs and contribute to MSAs. Manager Security Projects in the following area:Oracle Identify Manager (OIM 11g)Oracle Access Management (OAM 11g)Multi Factor Authentication (MFA)Managed File Transfer (MFT)Manage global teams as well as vendor professional services.Manage SOWs and contribute to MSAs.



Blue Cross and Blue Shield of North Carolina (Contract)

• Senior Project Manager

  • Jan 2014 - May 2015



NRS Global Partners, LLC

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Project Manager IT Infrastructure (Consultant)

  • Jun 2011 - Dec 2013

  While at Biogen Idec I managed the following:Managed multiple Infrastructure projects concurrently that included VMware 5.1 Upgrade, Migrations, Virtualization (physical servers to virtual servers, F5 Load Balancer, ESX hosts), Citrix Upgrades, Blue Coat Web Content Filtering, Active Directory Federation Services, Cisco Digital Media Services, Symantec Endpoint Protection upgrades, Data Center upgrades, VPN and externally hosted applications, and others. I managed project teams, in a matrix environment, that contained individuals from the following teams: Network, Database, Storage, Backup and Recovery, Servers, Application (Patient Services and Adverse Events), Security Operations, Vendors, and Managed Services Providers. Projects were managed in a Waterfall and SDLC manner, with a hint of Agile. Managed Capital (budget) and OPEX projects.



Biogen

• United States
• Biotechnology Research
• 700 & Above Employee

• Project Manager IT Infrastructure (contract)

  • Jun 2011 - Dec 2013

  Managed multiple Infrastructure projects concurrently that included VMware 5.1 Upgrade, Migrations, Virtualization (physical servers to virtual servers, F5 Load Balancer, ESX hosts), Citrix Upgrades, Blue Coat Web Content Filtering, Active Directory Federation Services, Cisco Digital Media Services, Symantec Endpoint Protection upgrades, Data Center upgrades, VPN and externally hosted applications, and others. I managed project teams, in a matrix environment, that contained individuals from the following teams:Network, Database, Storage, Backup and Recovery, Servers, Application (Patient Services and Adverse Events), Security Operations, Vendors, and Managed Services Providers.Projects were managed in a Waterfall and SDLC manner, with a hint of Agile. Managed Capital (budget) and OPEX projects.



Colonial Job Seekers Networking

• United States
• Business Skills Training
• 1 - 100 Employee

• Volunteer Leader

  • Nov 2010 - May 2011

  During my search for a new position I served on the following teams:- Leadership and Planning Team- Backup Leader for IT SIG- Sound, Light, and Video TeamOne of most memorable experiences while being part of this Networking group was when I managed a project that provided free software training using Microsoft C# to unemployed individuals. The goal was to provide a new IT software skill to these individuals so that it would help them in the job searching process. During my search for a new position I served on the following teams:- Leadership and Planning Team- Backup Leader for IT SIG- Sound, Light, and Video TeamOne of most memorable experiences while being part of this Networking group was when I managed a project that provided free software training using Microsoft C# to unemployed individuals. The goal was to provide a new IT software skill to these individuals so that it would help them in the job searching process.



Congressional Campaign 2010

• Volunteer Precinct Leader

  • Oct 2010 - Nov 2010

  During the 2010 Congressional Election I was a volunteer for a Unites States House of Representatives candidate. I took a volunteer leadership role in my precinct and executed the following tasks:- Visited residents and encouraged them to vote- Encouraged residents to volunteer for campaign- Placed campaign signs in strategic locations- Worked phone banks During the 2010 Congressional Election I was a volunteer for a Unites States House of Representatives candidate. I took a volunteer leadership role in my precinct and executed the following tasks:- Visited residents and encouraged them to vote- Encouraged residents to volunteer for campaign- Placed campaign signs in strategic locations- Worked phone banks



GSK

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• IT Project Manager - North America Pharma IT

  • Jul 2006 - Jul 2010

  Managed digital selling and infrastructure IT projects for the US Sales and Marketing organizations. The digital selling solution platform was named the DigiViewer. It replaced multiple viewing applications and in turn reduced IT support and sales rep training costs, avoided $10 million in annual software licensing costs since it was designed internally, created a standard electronic promotional material standards process regardless of vendor, improved electronic promotional material uniformity, eliminated 2-week quality assurance testing process, and reduced delivery time to sales reps from 4 to 0 weeks. Managed software lifecycle for 4 Remedy applications — moved applications to Sharepoint, eliminating the need to purchase additional software licenses to bring applications to current supported version.Managed tablet selection project by securing and analyzing feedback from a subset of field reps, resulting in implementation of technology that offered better stand-up detailing with customers. Reduced network disruptions in Puerto Rico from several per week to 0 by facilitating central services hardware fixes.Simplified help desk environment and reduced support costs by transitioning field sales help desk analysts from local to global Remedy application.Introduced cost-effective electronic contracting process for speaker engagements that eliminated as much as $100,000 in annual shipping, printing, and labor expenses. Managed Biometrics (fingerprint reader) pilot with the goal of allowing field representatives to be more efficient logging on their computer while detailing health care professionals.

• Project Manager

  • Apr 1991 - Jul 2010

• IT Project Manager - Call Center

  • Jul 2004 - Jun 2006

  Managed Call Center projects for both applications and IT infrastructure. There were 3-4 CRM application releases per year. Each release implemented improvements so that the Call Center representatives could provide more efficient services to GSK patients, health care professionals, and employees. Also worked on Pharmacovigilance projects to mitigate open audit issues.Infrastructure updates included projects that moved storage to SAN.

• Consultant IT

  • Apr 1998 - Jun 2004

  Led / coordinated IT projects for the US Customer Response Center (Call Center). Managed, developed, and tested applications that call center representatives used to provide assistance to GSK customers.Led project team in optimization of R&D and HR resources by coordinating the transfer of customer medical information requests and personnel requests / transactions to the customer call center — coordinated multidisciplinary teams and conducted database development to create supporting business systems. Upgraded Oracle software on call center databases to enhance functionality and maintain product support. Maintained optimal functionality by testing quarterly CRM software releases to eliminate bugs. Contributed to the development of Business Continuity Plan to ensure effective disaster recovery.



AIC

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Consultant IT Oracle Application Development

  • Feb 1990 - Apr 1991

  Worked at Glaxo, Inc. Developed software applications for Clinical Trials. GOLD was the primary international clinical trial applications. Used Oracle, SQL*Forms, SQR, and VMS. Worked at Glaxo, Inc. Developed software applications for Clinical Trials. GOLD was the primary international clinical trial applications. Used Oracle, SQL*Forms, SQR, and VMS.



Halstead Industries

• Application Developer IT

  • 1988 - 1990

  Developed manufacturing applications using Oracle. Developed manufacturing applications using Oracle.



Kroger

• United States
• Retail
• 700 & Above Employee

• Various Positions

  • Jun 1977 - 1988

  The grocery business is about customer service and there are many choices where customers can shop. I engaged with customers as I bagged, checked out their purchases, and loaded into their automobiles.As I progressed through the ranks, as a part-timer, I led a team of individuals to process (prepare new grocery stock for night shift to stock) the current grocery stock that could be ~1500-2000 cases several times a week. The grocery business is about customer service and there are many choices where customers can shop. I engaged with customers as I bagged, checked out their purchases, and loaded into their automobiles.As I progressed through the ranks, as a part-timer, I led a team of individuals to process (prepare new grocery stock for night shift to stock) the current grocery stock that could be ~1500-2000 cases several times a week.