Experience

Healthcare Company

• Hospitals and Health Care
• 100 - 200 Employee

• Director Information Technology / Data Warehouse

  • 2013 - 2015

  Led and set strategic foundation for the organization’s new data warehouse, reporting, analytics, business intelligence, and healthcare metrics, including HEDIS, supporting both internal and contractual/state requirements and data. • Architect and develop standardized data and data governance for clinical health, financial, and claims information. • Design, develop, and implement the organization’s enterprise data warehouse using Microsoft toolsets for ETL, reporting, multidimensional analytics, and databases. • Identify needs and introduce more mature information technology processes to transform both internal and offshore teams to support the level of projects, changes, architecture, and integrations that continues to increase with a very fast growing organization. Show less



Fifth Third Bank

• United States
• Civic and Social Organizations

• Group Vice President - IT Consumer Applications

  • 2011 - 2012

  Manage, provide leadership, and develop strategic direction for the bank’s consumer, mortgage, credit card, and other related applications supporting the respective lines of business. Partner with key business leadership and executives to deliver technical and business solutions, establish project priorities, and build firm and collaborative relationships between the business areas and information technology. Lead the department in its next stage of evolution, ensuring adoption of enterprise processes and procedures to improve effectiveness. • Manage 150-200 on and off shore analysts, developers, project managers, support, and quality assurance personnel. Maintain and develop provider relationships and statements of work as required, both support and project based. • Led rollout of new, in-house developed lending front end for loan officers and over 1,300 branch locations. • Developed plans and managed strategic projects including matrix pricing for indirect auto dealer network, loan fee validation, new products, customer notification, business process outsourcing initiatives, and fulfillment workflow efficiency improvements. • Restructured release schedules for core systems and integrated quality assurance functions into a recurring release process. Show less



Allegacy Federal Credit Union

• United States
• Financial Services
• 200 - 300 Employee

• Vice President Information Technology

  • 2008 - 2011

  Manage and direct the organization’s entire information technology function including development, production, infrastructure, network/telecom, support, and maintenance of all credit union systems and applications, including MS Dynamics Financials. Identify and design efficient solutions for automating daily business processes, needs, and problems. Implemented formal IT services, procedures, and best practices including change management, governance, requirements and testing, IT metrics, procurement, budget, and service desk. Serve on Leadership, Incentive, Security, and Culture committees and chair Change Review Board. • Implementation of new core processing system and directed actual conversion as well as simultaneous conversion of new consumer loan origination system. Post implementation tasks including new technology and business processes as well as business intelligence database use. Led and managed significant and subsequent upgrades. • Restructured help desk, project, and change management procedures to align with standards. • Implemented change windows, reducing number of changes, ensuring user testing and acceptance, and minimizing impacts to other systems and downtime to business. Implemented help desk and change tracking system requiring change approvals from both business owners and IT management, implementation and rollback plans, and scheduled release times. • Reduced budget by over $200,000 including telecom /circuit review and changes, database consolidation, and new network MFP and printer lease. • Implementation of disaster recovery systems for tier one applications using real time data replication and primary circuit redundancy along with VMWare’s Site Recovery Manager. • Created or enhanced new products for the credit union such as Merchant Rewards checking for younger members, skip payment processing and electronic member election, and debit card overdraft protection opt-in for both members and internal staff tracking and use. Show less



GMAC ResCap

• VP Information Technology / Information Officer - ditech.com

  • 2001 - 2007

  Led the information technology organization for ditech including all systems, infrastructure, consumer facing web sites, and primary point-of-sale/loan processing system. As a member of the ditech Executive Committee, ensure fulfillment of IT and call center needs for 1,600+ users of internal systems, the ditech business, external customers, and IT related costs and budgets. Manage internal staff of 80+ and additional staff with outsourced vendor. Manage and direct efforts for a portfolio of 40+ applications/services and all areas of IT, including data center, infrastructure, application development, quality assurance, project management, release management, networking, database administration, telecommunications, and security. Served as voting member on the GMACM Information Privacy and Protection Committee, approving both business and IT privacy/security policies and procedures. • Reduced staffing and G&A budget by $2.7 million, outsourcing costs by $700,000 and employee turnover from 42% to 0% for 6 months ending in 01/07. • Spearheaded IT team efforts in the 2006 ditech.com redesign project, completing project on time and 19% under budget as company achieved ~.5% conversion increase and $8 million in new revenues, incorporating consumer lab study findings, dynamic messaging, web analytics, and rate functionality. Led 2007 redesign, including development, testing, and security scanning, in 5 weeks as opposed to 10-12. • Facilitated annual commissions savings of ~$2 million and improved profitability by leading IT group in modifying 2 commissions systems to allow for changes to agent pay plans. Reached goals in 4 weeks despite group’s unfamiliarity with systems and initial 3-4 month projection. • Restructured release and change management procedures to align with standards. Implemented firm change windows, reducing number of changes and major releases, ensuring appropriate testing, and minimizing impacts to other systems and downtime to business. Show less



Centex Financial Services

• Accounting Director - Systems

  • Feb 1999 - Nov 2001

  As senior member of Accounting/Finance departments, in charge of analyzing and integrating systems, automating and improving processes, analyzing budgets and finances, and managing electronic billing, among other functions. Oversaw G/L, A/P, and all other financial systems. Co-managed 40-member Accounting department; reported to CFO. • Directed implementation of a corporate-wide budgeting and executive information system (EIS) affecting over 300 budget holders, with system allowing for 1st-time variance analysis on each product line and profit center, daily production forecast submissions, and distribution of primary management reports. • Implemented a series of programs to automate accounting functions and reports, reducing the closing cycle and accounting staff. Automated financial reporting packages distributed to various external partners, decreasing time needed from 7 FTE days to ½-day. • As interim Head of Human Resources and Payroll, created new policies and procedures for payroll of ~4,000 across 25 subsidiaries, reducing payroll errors through automation and document standardization. • Led integration of automated, web-based expense reimbursement system, reducing processing costs per voucher from $36 to $10 and decreasing number of clerks processing expense vouchers from 7 to 1. Directed implementation of electronic billing for several of the company’s largest vendors, allowing for the processing of thousands of transactions per week. • Created interfaces between payroll and ledger systems that cut the time needed to record each payroll from 3 FTE days to less than an hour. Automated commissions calculations and consolidation process for all field personnel. Show less



Washington Mutual (formally Great Western Bank - CFG)

• Sr Manager, Financial Systems & Investments

  • 1989 - 1999

  Responsibilities included management for the mainframe based, and later, client-server based, general ledger, accounts payable, cash management, and fixed asset systems including maintenance, support, custom programming, reporting, and project management. Prior to this position, I held the roles of a Programmer and Financial Analyst and had started with the Consumer Finance Group in their branch network as an Assistant Branch Manager. • Guided evaluation, selection, and implementation for client-server based ERP solution on multiple platforms and databases, including multidimensional analytics and reporting on Essbase, leading conversion from legacy mainframe systems. • Managed corporate investment portfolio of $140 million-plus for the company’s insurance and bank subsidiaries, consisting primarily of high investment grade corporate bonds, government agency bonds, and certificates of deposit. • Responsible for specialized development of applications and databases to increase accounting and financial process automation and operating efficiencies. Financial planning, budgeting, and review process for the entire enterprise with CFO and other senior executives. • Responsible for specialized development of applications and databases to increase accounting and financial process automation and operating efficiencies. Financial planning, budgeting, and review process for the entire enterprise with CFO and other senior executives. • Developed models to analyze acquisition of receivables from the RTC and other financial companies and subsequent routines to convert acquired receivables into the corporate operations and servicing systems. • Designed, developed, and implemented desktop and mainframe applications for various functions including investment tracking, branch audits, and budget, actual, and profitability analysis. Show less