Duncan Saylor
Client Solutions Manager at VUBIQUITY- Claim this Profile
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Bio
Experience
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VUBIQUITY
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United States
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Entertainment Providers
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200 - 300 Employee
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Client Solutions Manager
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Nov 2017 - Present
• Devised user acceptance test plans, including regression and integration testing • Oversaw testing by stakeholders • Tracked defects for near term or future resolution • Acted as an operations advocate for optimizations in user interface and user experience • Created documentation for new features and updated workflows as subject matter expert • Provided user training, product demos and support for operations users and external clients • Performed overflow QA testing •… Show more • Devised user acceptance test plans, including regression and integration testing • Oversaw testing by stakeholders • Tracked defects for near term or future resolution • Acted as an operations advocate for optimizations in user interface and user experience • Created documentation for new features and updated workflows as subject matter expert • Provided user training, product demos and support for operations users and external clients • Performed overflow QA testing • Collaborated with international and remote teams on an ongoing basis • Automated metadata workflows using RegEx and asset management system • Triaged production issues reported by users including ingest, processing and delivery, identified workarounds or escalated to appropriate groups • Documented user stories to translate into new product requirements • Coordinated with developers and product owners to review user stories and devise solutions within an Agile framework • Provided continued support for operations as subject matter expert on new processes, including unique workflows for Verizon, Comcast, Epix, HBO, Amazon and Disney • Selected by peers for an "Employee of the year" award Projects MediaPulse • Oversaw update of inventory and ingest tracking system for digital asset management • Gathered requirements, designed and implemented custom order tracking systems • Designed custom layouts for ordering, scheduling, bidding and reporting for Mastering, Tape Ingest, and Post Production teams Red Carpet • Performed integration testing for existing systems and new workflows, including point of sales and heightened digital security in accordance with MPAA regulations • Advised on and tested automated workflow updates DirectTV Latin America • Coordinated testing, issue tracking and resolution with international teams, customers and third party metadata enrichment vendor Epix • Tested automated content marking and editing system utilizing EDL metadata
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Media Manager
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Apr 2016 - Nov 2017
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Kiewit
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United States
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Construction
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700 & Above Employee
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Time & Materials Clerk / Archivist
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Sep 2013 - Dec 2015
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The Pet Collective
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Burbank, CA
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Assistant Editor
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Apr 2013 - Sep 2013
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Graphics and Character Design
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Dec 2012 - Jun 2013
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G Living
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Santa Monica, CA
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Head Archivist
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Apr 2011 - Sep 2012
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YoYoNation
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New York City, NY
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Social Media Coordinator
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Apr 2009 - Nov 2010
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NEHST Studios
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New York City, NY
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Social Media Intern
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Jun 2008 - Jan 2009
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NYU Editing Lab
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New York City, NY
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Technical Assistant
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Dec 2002 - Dec 2005
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Education
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New York University
Bachelor of Fine Arts (BFA)