Featured Speaker at Product School

• May 2023 - Present

Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work. Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work.

Startup Consultant @ Giants

• Nov 2021 - Present

Giants gives founders 1:1 mentoring from the best people from companies like Brighte, Culture Amp, SafetyCulture, Atlassian, Dovetail, Canva, Airbnb, and Stripe, plus VCs, angels, and impact investors. Giants is the place to validate your startup idea with access to resources, community and mentoring. Giants gives founders 1:1 mentoring from the best people from companies like Brighte, Culture Amp, SafetyCulture, Atlassian, Dovetail, Canva, Airbnb, and Stripe, plus VCs, angels, and impact investors. Giants is the place to validate your startup idea with access to resources, community and mentoring.

Product Craft Lead

• Jan 2023 - Present

Product lead, Creators

• Apr 2020 - Feb 2023

Our vision is to build the world's best marketplace - where every Creator can flex their creativity and achieve their goals through amazing design.In this role, I've:- Grown the team from 6 people, all based in Australia to well over 100 people, across >20 countries.- Built the product across acquisition and activation, inspiration and motivation, performance management, monetisation, taxation, fraud, and support, with engineering and machine learning team members working across all of these streams.- Led the product to becoming a significant revenue and acquisition driver for Canva. Initially, this was primary across English-speaking countries, but the product has grown to primarily impact users in languages other than English.All of this was in extremely close collaboration and co-creation with my Community, Review, Engineering and Design leads. Together, we have built a team and a product that we are incredibly proud of Show less

Board Member

• Jun 2017 - Dec 2021

Advisor on company strategy, execution, and culture, predominantly for KCS' NFP business operations. Advisor on company strategy, execution, and culture, predominantly for KCS' NFP business operations.

Product Owner Principal

• Oct 2018 - Apr 2020

- Built the Telstra Enterprise digital channel from the ground up, pioneering Agile ways of working in Australia’s largest telco; took the team from ~20 employees to ~150 in 12 months; inc. delivering the strategy for a single digital channel, communicating the strategy to motivate internal and external stakeholders.- Led international Change and Go To Market efforts that resulted in >1000% growth in customers using Telstra Connect in the first year.- Increased the gender ratio from 5% female to ~50% female in 18 months.- Rolled out an engineering and digital talent retention program that haltered attrition of the most valuable digital team members.- Led content and delivery for Telstra Connect presentations at Analyst Day, Half yearly announcements, Strategy day and other important investor events.- Telstra Connect has been so successful that it is now fundamental to Telstra’s 2022 strategy of radically simplifying our product offerings. Show less

Digital Product Owner; located in Pune, India

• Aug 2017 - Oct 2018

- Led development across ~8 delivery teams as Platform product owner, responsible for defining and articulating the roadmap, prioritising work across the streams according to customer and business value. Pioneered scaled Agile at Telstra.- Relocated to India for ~8 months to build product awareness and product skills with our offshore teams.- Pioneered customer-specific analytics at Telstra. - Awarded Group Executive Award for championing digital ways of working and building a global team that developed capability internally, helping to deliver to Telstra’s strategy to become a world class technology company. Show less

Mobile Innovation Product Owner

• Mar 2016 - Aug 2017

- Prioritised and led Delivery for digital products that were Australian or World-Firsts. Led the team that delivered four products that made media announcements within a year.- Led the analytical investigation to understand why CommBanks’s digital satisfaction went from the highest to second lowest of the four Australian banks. I oversaw development efforts to target customer pain points and get CommBank back to #1 in digital banking satisfaction in Australia.

Digital strategy and Customer Insights Manager

• Sep 2014 - Mar 2016

- Introduced the Digital Channels Satisfaction (DigiSat) survey and Key Performance Indicator (KPI). The DigiSat survey provides the richest insights that CBA has ever had around customer satisfaction. Key results: - The DigiSat KPI has been rolled out across Digital (~600 people). - Given its’ success, the methodology will be adopted to measure the Customer Focus KPI for all CBA Retail staff in FY17 (~30,000 staff).- Piloted and rolled out in branch innovation across Digital. In another first for CBA, in branch innovation involves taking a small cross functional team into a branch to test a concept with customers and rapidly build a working prototype.Key results: - ~$200k in research expenses saved - Delivery timeframes have been shortened by between 2 and 12 weeks for the initiatives. - Greater collaboration between Digital, Branch Network, Small Business and Marketing.- Oversee burn rate and benefits delivery for the Digital Sustainability budget, which is used to maintain CBA’s customer-facing digital platforms.Key result: - ~$200k in cost savings benefits delivered in 6 months. Show less

Mobile product owner

• Dec 2015 - Feb 2016

Use Agile methodology to deliver greater functionality in the CommBank App.

Customer Insights & Analysis Manager, MyWealth

• Nov 2013 - Sep 2014

1. Delivered recommendations to the Leadership Team on how to reverse the ~15% decrease in satisfaction amongst customers who trade shares on MyWealthIn FY14 customer satisfaction with MyWealth dipped. I conducted quantitative and qualitative research to identify what drove the decline and then made recommendations on how we could lift satisfaction. Key result: - My recommendations were implemented and satisfaction scores amongst customers who trade on MyWealth increased to all-time highs.2. Developed and delivered 'always on' method of collecting customer feedbackKey result:- Amongst other projects, an FAQ optimisation resulted in a 70% increase in average daily FAQ views within 3 weeks of implementation.3. Introduced low cost research methods to gain insights into the MyWealth customer base Key result:- Introduced tracking and reporting of MyWealth call centre data. Show less

Strategy, Risk & Operations Analyst, MyWealth

• Jul 2012 - Nov 2013

Key achievements:1. Constructed and managed the Risk, Legal, Compliance and Security framework for MyWealth. The framework was eventually adopted across the Digital business unit (including NetBank, the CommBank App (Mobile & Tablet) and CommBank.com.au).2. Delivered all Strategy, Risk, Legal and other business ad hoc requests from the MyWealth leadership team.

Investment Development

• Feb 2012 - Jul 2012

Key achievements:1. Champion the use of a strategic lens and diligent evaluation of opportunities for investment and business improvement- Rank ordered proposal submissions for presentation to Executive Committee and/or Board utilising strategic, financial, risk and governance filters. - Provided independent business case evaluations, draft recommendations for CFO. - Assisted the prioritisation process for all internal business cases in excess of $10 million; internal portfolio of investment is c$3B. 2. Used quantitative and qualitative research to design the new Financial Services graduate program. This included building relationships with Sydney universities to get CBA involved in various projects as part of their curriculum. -As a result of this, CBA is now the only financial services company included in the curriculum as an interactive case delivery for BUSS3500 at Sydney University. The subject is offered at the undergraduate and MBA level and will reach 2,000 students in 2014 alone. Show less

Women in Focus

• Nov 2011 - Feb 2012

- Developed a dashboard that showcased the progress of the WIF site to the Corporate Financial Services Leadership Team. - Conducted interviews for website.- Investigated and wrote papers on topics of interest to the online community.

Business and Private Banking Diversity

• Oct 2011 - Nov 2011

- Reported key trends in the movements, development paths and promotion rates for high- performing female relationship executives to the Corporate Financial Services Leadership Team (this leadership team collectively manage a business unit of ~800 staff).

Founder and Director

• Jan 2011 - Jun 2016

1. Founded ALS Institute tutoring for senior high school students. 2. Built partnership with the Leukaemia Foundation and CANTEEN to provide tutoring for students recovering from cancer. 3. Built and pioneered a tutoring program that was rolled out across Australia to support hundreds of students as they transitioned out of treatment and back into school. 1. Founded ALS Institute tutoring for senior high school students. 2. Built partnership with the Leukaemia Foundation and CANTEEN to provide tutoring for students recovering from cancer. 3. Built and pioneered a tutoring program that was rolled out across Australia to support hundreds of students as they transitioned out of treatment and back into school.

Volunteer tutor

• Apr 2015 - Apr 2015

- Tutored students from ages 7 to 12 in a township (a disadvantaged community)on the outskirts of Cape Town. - Acted as a teachers aid for a childcare facility in the township. - Optimised the school tutoring program to minimise disruption to student tutoring schedules when there is high turn over amongst tutors - Tutored students from ages 7 to 12 in a township (a disadvantaged community)on the outskirts of Cape Town. - Acted as a teachers aid for a childcare facility in the township. - Optimised the school tutoring program to minimise disruption to student tutoring schedules when there is high turn over amongst tutors

Strategic Consultant

• Feb 2010 - May 2010

- Conducted quantitative and qualitative research to set a baseline of awareness of WYI at the University. - Formulated a low- cost strategy to raise awareness throughout the University and oversaw execution of the strategy. - Conducted follow up research to gauge the effectiveness of the promotional efforts. - Presented the findings and further strategies to managers of the Sydney team of WYI. - Conducted quantitative and qualitative research to set a baseline of awareness of WYI at the University. - Formulated a low- cost strategy to raise awareness throughout the University and oversaw execution of the strategy. - Conducted follow up research to gauge the effectiveness of the promotional efforts. - Presented the findings and further strategies to managers of the Sydney team of WYI.

Resources Consultant

• Nov 2009 - Feb 2010

- Investigated industries for potential expansion and looked at qualifications and equipment needed for successful entry. - Developed a matrix spreadsheet that displayed the skills and equipment necessary in each industries and then determined which existing staff satisfied these requirements. - Investigated industries for potential expansion and looked at qualifications and equipment needed for successful entry. - Developed a matrix spreadsheet that displayed the skills and equipment necessary in each industries and then determined which existing staff satisfied these requirements.

Member of coordination team

• Aug 2009 - Nov 2009

- Quantitative and qualitative research highlighted the need for a conference to address students' stress management skills. - Organised an event that appealed to university students and the community alike. - Ensured generation of local media interest, attracted charismatic guest speakers and staged press releases. - Event execution. - Event evaluation. - Quantitative and qualitative research highlighted the need for a conference to address students' stress management skills. - Organised an event that appealed to university students and the community alike. - Ensured generation of local media interest, attracted charismatic guest speakers and staged press releases. - Event execution. - Event evaluation.

Campaign Construction

• Aug 2009 - Nov 2009

- Conducted quantitative and qualitative research to understand the stigma and reluctance to hire people with disabilities (PWDs) amongst business owners. - Investigated how Flagstaff may gain market share and community recognition for their role in aiding PWDs. - Further researched the market of organisations and agencies offering and organising employment for PWDs. - Determined objectives of the PR campaign as well as the target audience and strategies with timelines, budgets and metrics to evaluate strategy effectiveness. Show less

Voluntary Work Experience Shadowing a Senior Trade Advisor

• Feb 2009 - Jul 2009

- Met with entrepreneurs considering exporting or importing their product. - Critically investigated and analysed business problems and obstacles to expansion. - Raised awareness of cultural issues in countries being considered for expansion. - Met with entrepreneurs considering exporting or importing their product. - Critically investigated and analysed business problems and obstacles to expansion. - Raised awareness of cultural issues in countries being considered for expansion.

Voluntary Consultant

• Feb 2008 - Jul 2008

- Engaged in primary and secondary research to determine the cause of high turnover amongst newly appointed mid- level managers. - Researched best practice organisations and councils in the area of managerial induction. - Constructed a staged induction package for new managers that spanned from prior to commencing in the role and continued throughout the first 12 months of employment. - Engaged in primary and secondary research to determine the cause of high turnover amongst newly appointed mid- level managers. - Researched best practice organisations and councils in the area of managerial induction. - Constructed a staged induction package for new managers that spanned from prior to commencing in the role and continued throughout the first 12 months of employment.