Office Operations Manager

• Jul 2023 - Present

Team Leadership and Management - Lead and oversee diverse teams, including reception, property, design, media, agents, and sales admin. Conducting weekly meetings, I oversee workflow, address issues, and drive project progress. I ensure team accountability, offer mentorship to agents, and lead training programs. Operational Excellence - Mitigate risks by training alternative staff for seamless transitions during leave. I maintain up-to-date training manuals, facilitate recruitment, onboarding, and exits. Resolving complaints and negative reviews, I ensure a positive reputation. Conflict Resolution and Event Planning - Oversee NGU Group event calendar, ensuring well-organised planning and preparation. My role is essential in fostering a productive and harmonious work environment. In summary, my role entails multifaceted leadership encompassing team oversight, risk management, staff training, conflict resolution, and event planning. My commitment to these responsibilities ensures the smooth functioning of NGU's operations and fosters a productive and harmonious work environment. Show less

Customer Experience Manager

• Mar 2022 - Apr 2023

Managing and implementing the events, activations, online marketing and customer experience program for the ISPT Brisbane Portfolio for Central Plaza One and Green Square North Tower. Managing and implementing the events, activations, online marketing and customer experience program for the ISPT Brisbane Portfolio for Central Plaza One and Green Square North Tower.

Client Relationship Manager/ Sales Specialist

• Mar 2021 - Mar 2022

Marketing & Events Lead

• Apr 2013 - Feb 2021

Renowned for her unconventional problem-solving approach, consistently thinking outside the box to tackle communication issues creatively. This unique ability to spot distinctive opportunities and craft effective strategies has played a pivotal role in driving the success of numerous impactful marketing and communication campaigns. Having collaborated with major international creative powerhouses such as Ogilvy PR, Haussmann Communications, Now Events & Communications, Kirby Marketing, and Cosmopolitan Models, Tammy boasts an impressive portfolio representing esteemed brands like Unilever Ponds, Sony, Vivienne Westwood, Lane Crawford Hong Kong, Revlon, Ford Motor Show, Saab, Myers, David Jones, Melbourne Grand Prix, and First National Real Estate, among others. Drawing from a comprehensive background encompassing consultancy, in-house public relations, event management, and marketing communications, Tammy brings to the table a wealth of expertise. Her skill set spans strategic planning, corporate counsel, creative execution, media relations, and meticulous event planning. Central to her role is her instrumental contribution in upholding robust and dynamic communications. Her extensive experience in the corporate sector significantly enhances her contributions within your company. Key Attributes: Project & Event Management: Proficiency in orchestrating diverse projects, events, marketing services, and property consulting endeavours. Relationship Cultivation: Adept at building rapport and establishing connections across all levels, characterised by warmth and enthusiasm. Effective Communication: Tammy's diplomacy and intuition are underscored by her exceptional interpersonal and communication skills. Adaptable Excellence: Tammy excels in juggling multiple responsibilities, effectively navigating pressure, and consistently meeting demanding deadlines. Show less

Director of Events & Marketing Communications

• Mar 2012 - Apr 2013

Marketing Strategy: Develop and implement comprehensive marketing strategies for the hotel group. Team Management: Manage and lead a growing team of outsourced staff members, providing guidance, coaching to ensure effective execution of marketing plans and campaigns. Campaign Execution: Oversee all event planning, development, and execution of marketing campaigns across various channels, including digital marketing, social media, email marketing, content marketing, and other relevant channels, to drive brand awareness, customer acquisition, and lead generation. Data Analysis: Analyse marketing data and results to measure the effectiveness of marketing efforts, identify trends, and make data-driven recommendations for optimisation and improvement of marketing strategies and campaigns. Brand Management: Ensure consistent brand messaging and visual identity across all businesses within the group, including brand guidelines, marketing materials, and online presence. Stakeholder Communication: Collaborate closely with internal stakeholders, including owners rep, senior management and outsourced vendors to align marketing strategies with business goals and ensure effective communication and coordination of marketing efforts. Budget Management: Develop and manage marketing budgets, including monitoring expenses, tracking return on investment (ROI), and providing regular reporting on marketing performance. Market Research: Conduct market research to identify consumer trends, competitive landscape, and opportunities for growth, and incorporate findings into marketing strategies and campaigns. Marketing Innovation: Stay up-to-date with the latest marketing trends, technologies, and best practices, and proactively identify and recommend innovative marketing strategies and tactics to drive business growth. Show less

PR & Marketing Manager

• Jun 2010 - Aug 2011

Executive Assistant and Office Manager

• Jan 2008 - Nov 2008

Events Manager (Temp Assignment)

• Jul 2007 - Sep 2007

Events Manager (Temp Assignment)

• Apr 2007 - Jun 2007

Events Manager (Temp Assignment)

• Mar 2007 - May 2007

Regional Marketing Manager

• Jan 2004 - Jan 2007

Catering & Events Director

• Mar 2002 - May 2003