Experience

Interconnection Consulting
• Austria
• Market Research
• 1 - 100 Employee
• IT Support Specialist

  • Sep 2022 - Present


İntra Bilişim A.Ş. / Intra Informatics Inc.

• Information Technology Specialist

  • May 2019 - Jul 2021

  • Providing professional IT-support on-site and remotely for multiple companies with different software and hardware • Ensuring security, audit, back-up, archive and recovery solutions for all IT systems, network and infrastructure • Finding new solutions according to customer needs • DC Management (Active Directory, DNS, DHCP, Group Policy), MS Exchange Management (On-premise & Office 365, Hyper-V Management, Back-up Management (Qnap, Arcserve, SyncBack, Acronis, Veeam), Network Management (HP & Aruba Switches, Aruba, Cisco, TP-Link, Unifi Access Points), Firewall Management (Watchguard, Fortigate, Sophos), Windows OS (7 & 10), Corporate AV Management (Eset, Kaspersky, McAfee, Sophos)



Fraport TAV Antalya Airport

• Türkiye
• Airlines and Aviation
• 200 - 300 Employee

• IT Specialist

  • Feb 2010 - Nov 2017

  • Acting as the first point of contact for all technical & IT queries, responding to issues and managing the maintenance/repair process • Taking immediate action and providing technical solution in a short time frame • Network Management (HP Switches, Aruba Access Points), Windows OS (XP, 7, 8, 10) Thermal Printers (Honeywell, Vidtronix, IER), VMware, Barcode Scanners (Honeywell), Handheld Computers (Honeywell) • Acting as the first point of contact for all technical & IT queries, responding to issues and managing the maintenance/repair process • Taking immediate action and providing technical solution in a short time frame • Network Management (HP Switches, Aruba Access Points), Windows OS (XP, 7, 8, 10) Thermal Printers (Honeywell, Vidtronix, IER), VMware, Barcode Scanners (Honeywell), Handheld Computers (Honeywell)



AKGÜN YAZILIM

• Software Support Specialist

  • Jan 2008 - Jan 2010

  • Identifying, diagnosing and resolving hardware, software and end user problems within the hospital • Acting as the first point of contact for all technical & IT queries, responding to related problems and managing maintenance/repair process within the hospital • Track, diagnose and resolve software problems within the hospital and software company, making updates and performance optimization about software, supporting software development • Identifying, diagnosing and resolving hardware, software and end user problems within the hospital • Acting as the first point of contact for all technical & IT queries, responding to related problems and managing maintenance/repair process within the hospital • Track, diagnose and resolve software problems within the hospital and software company, making updates and performance optimization about software, supporting software development