Jenny Dang
Customer Service Team Lead (English required position) at bTaskee- Claim this Profile
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English Full professional proficiency
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Chinese Professional working proficiency
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Vietnamese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Bachelor of Chinese Language
Thang Long UniversityJul, 2015- Oct, 2024 -
TOEIC® Score 790/990
IIG VietnamJan, 2019- Oct, 2024
Experience
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bTaskee
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Vietnam
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Software Development
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1 - 100 Employee
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Customer Service Team Lead (English required position)
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Jul 2022 - Present
• Leading Customer Service Team with understanding and care, training carefully and making sure every team member work professionally and effectively • Reporting weekly highlights and numbers related Customer Service to Branch Manager• In charge solving serious issues related missing, stealing and broken damage report from customers• In charge developing subscriptions of cleaning service, the first and most popular service of company, in Hanoi• Interacting with customers (Vietnamese and foreigners) and partners via phone, e-mail and Zalo• Flexibly solving problems, friendly and professionally answering questions and finding the best solution for any request from customers Show less
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Customer Service Agent (English required position)
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Apr 2022 - Jul 2022
• Interacting with customers (Vietnamese and foreigners) and partners via phone, e-mail and Zalo• Flexibly solving problems, friendly and professionally answering questions and finding the best solution for any request from customers
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Hoiana Hotel & Suites
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Vietnam
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Hospitality
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1 - 100 Employee
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Service Center Associate (English and Chinese required position)
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Mar 2021 - May 2021
• Warmly welcoming and thoughtfully assisting guests (Vietnamese and foreigners) with every single thing during their stays included luggages, transportation, destinations to visit and experiences (included food and beverages experiences) through the service center line• Flexibly solving problems, friendly and professionally answering questions and finding the best solution for any request from guests• Assisting Front Office Team with some administration tasks such as taking notes of daily briefing’s highlights, preparing and holding the Best Staff of the month events,... Show less
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Guest Experience Officer (English and Chinese required position)
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Oct 2020 - Mar 2021
• Warmly welcoming and thoughtfully assisting guests (Vietnamese and foreigners) with every single thing during their stays included luggages, transportation, destinations to visit and experiences (included food and beverages experiences) • Flexibly solving problems, friendly and professionally answering questions and finding the best solution for any request from guests• Carefully following guests’ all-day-schedule and making sure they are always to be assisted anytime • Being a Hotel Ambassador as well as a Dedicated Butler Show less
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Door Ambassador (English and Chinese required position)
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Jun 2020 - Oct 2020
• Warmly welcoming and assisting guests (Vietnamese and foreigners) with luggages, transportation, destinations to visit and experience (included food and beverages experience) • Flexibly solving problems, friendly and professionally answering questions and finding the best solution for any request from guests • Being a Hotel Ambassador
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TUI BLUE Nam Hoi An
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Vietnam
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Hospitality
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1 - 100 Employee
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Receptionist (English required position)
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Mar 2020 - May 2020
• Warmly welcoming and assisting guests (Vietnamese and foreigners) with check-in and check-out • Flexibly solving problems, friendly and professionally answering questions and finding the best solution for any request from guests • Being a Resort Ambassador • Warmly welcoming and assisting guests (Vietnamese and foreigners) with check-in and check-out • Flexibly solving problems, friendly and professionally answering questions and finding the best solution for any request from guests • Being a Resort Ambassador
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Private Car Coordinator (English required position)
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Aug 2019 - Dec 2019
• Recording information related customers’ bookings • Interacting with customers (Vietnamese and foreigners) and partners via phone, e-mail, Whatsapp, Viber, Kakaotalk, Line,... • Strictly following car service schedules and making sure it on time and effective • Flexibly solving problems, friendly and professionally answering questions and finding the best solution for any request from customers • Recording information related customers’ bookings • Interacting with customers (Vietnamese and foreigners) and partners via phone, e-mail, Whatsapp, Viber, Kakaotalk, Line,... • Strictly following car service schedules and making sure it on time and effective • Flexibly solving problems, friendly and professionally answering questions and finding the best solution for any request from customers
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Online Guest Service Agent (English required position)
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Aug 2019 - Dec 2019
• Interacting with guests (Vietnamese and foreigners) on TripAdvisor and Google Business • Flexibly solving problems, friendly and professionally answering questions and finding the best solution for any request from guests • Interacting with guests (Vietnamese and foreigners) on TripAdvisor and Google Business • Flexibly solving problems, friendly and professionally answering questions and finding the best solution for any request from guests
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Electronic Table Games Dealer/ Attendant (English required position)
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Oct 2015 - Jul 2019
• Warmly welcoming and assisting guests (Overseas Vietnamese and foreigners) with food and beverages, exchanging money,... • Showing guests how to play slot, roulette, blackjack, baccarat • Working as an Electronic Table Games Dealer • Warmly welcoming and assisting guests (Overseas Vietnamese and foreigners) with food and beverages, exchanging money,... • Showing guests how to play slot, roulette, blackjack, baccarat • Working as an Electronic Table Games Dealer
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HEINEKEN Vietnam
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Vietnam
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Food and Beverage Services
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500 - 600 Employee
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Brand Ambassador/ Sales Ambassador (English required position)
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Jan 2015 - Aug 2015
• Working as a Brand Ambassador/Sales Ambassador of Heineken and Tiger Beers • Working as a Brand Ambassador/Sales Ambassador of Heineken and Tiger Beers
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Translator/ Interpreter (English required position)
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Apr 2011 - Apr 2014
• Translating contracts, price lists, catalogues related Cosmetics and Pharmaceutical Products • Working as an Interpreter in the meetings between company and partners • Translating contracts, price lists, catalogues related Cosmetics and Pharmaceutical Products • Working as an Interpreter in the meetings between company and partners
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Vietnam Pharmaceutical Joint-stock Company
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Vietnam
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Health, Wellness & Fitness
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1 - 100 Employee
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Brand Ambassador/ Sales Ambassador
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Jul 2012 - Nov 2012
• Working as a Brand Ambassador/Sales Ambassador of Physiolac Milk Formula • Introducing products to customers with knowledge and care • Working as a Brand Ambassador/Sales Ambassador of Physiolac Milk Formula • Introducing products to customers with knowledge and care
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Banway Marketing Sdn Bhd
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Printing Services
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Interpreter (English required position)
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Apr 2011 - Apr 2011
• Working as an Interpreter in the meetings between company and partners • Working as an Interpreter in the meetings between company and partners
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Education
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2010 - 2015
Thang Long University
Bachelor's degree, Chinese Language
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