Jim H.
Chief Operating Officer at University of Saint Mary of the Lake- Claim this Profile
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Bio
Shannon Ison
Jim is a very detailed leader. He exceptional team building leadership makes for environment that is exceptional. I have had the pleasure to work as a direct report to Jim for the past (6) six years and have considered myself blessed to have had the opportunity to learn from his expertise. Jim continues to operate with an open mind without ever loosing sight of the strategic goal. I would consider Jim a master in the art of Fiduciary Responsibility and managing emotions.
Paul Astleford
Jim Heinen is an exception leader and motivator whose teambuilding skills create a winning attitude among those he manages. Jim’s collaborative style creates a level of wholeness within his organizations that motivate those around him in a very uplifting way. I had the opportunity to work with Jim on the board of the Greater Columbus Convention and Visitors Bureau and throughout that time Jim helped our organization achieve new levels of credibility within both the greater Columbus community and with our massive customer base. I am delighted to be a reference for Mr. Heinen. Any organization fortunate enough to capture him will benefit greatly from his leadership.
Shannon Ison
Jim is a very detailed leader. He exceptional team building leadership makes for environment that is exceptional. I have had the pleasure to work as a direct report to Jim for the past (6) six years and have considered myself blessed to have had the opportunity to learn from his expertise. Jim continues to operate with an open mind without ever loosing sight of the strategic goal. I would consider Jim a master in the art of Fiduciary Responsibility and managing emotions.
Paul Astleford
Jim Heinen is an exception leader and motivator whose teambuilding skills create a winning attitude among those he manages. Jim’s collaborative style creates a level of wholeness within his organizations that motivate those around him in a very uplifting way. I had the opportunity to work with Jim on the board of the Greater Columbus Convention and Visitors Bureau and throughout that time Jim helped our organization achieve new levels of credibility within both the greater Columbus community and with our massive customer base. I am delighted to be a reference for Mr. Heinen. Any organization fortunate enough to capture him will benefit greatly from his leadership.
Shannon Ison
Jim is a very detailed leader. He exceptional team building leadership makes for environment that is exceptional. I have had the pleasure to work as a direct report to Jim for the past (6) six years and have considered myself blessed to have had the opportunity to learn from his expertise. Jim continues to operate with an open mind without ever loosing sight of the strategic goal. I would consider Jim a master in the art of Fiduciary Responsibility and managing emotions.
Paul Astleford
Jim Heinen is an exception leader and motivator whose teambuilding skills create a winning attitude among those he manages. Jim’s collaborative style creates a level of wholeness within his organizations that motivate those around him in a very uplifting way. I had the opportunity to work with Jim on the board of the Greater Columbus Convention and Visitors Bureau and throughout that time Jim helped our organization achieve new levels of credibility within both the greater Columbus community and with our massive customer base. I am delighted to be a reference for Mr. Heinen. Any organization fortunate enough to capture him will benefit greatly from his leadership.
Shannon Ison
Jim is a very detailed leader. He exceptional team building leadership makes for environment that is exceptional. I have had the pleasure to work as a direct report to Jim for the past (6) six years and have considered myself blessed to have had the opportunity to learn from his expertise. Jim continues to operate with an open mind without ever loosing sight of the strategic goal. I would consider Jim a master in the art of Fiduciary Responsibility and managing emotions.
Paul Astleford
Jim Heinen is an exception leader and motivator whose teambuilding skills create a winning attitude among those he manages. Jim’s collaborative style creates a level of wholeness within his organizations that motivate those around him in a very uplifting way. I had the opportunity to work with Jim on the board of the Greater Columbus Convention and Visitors Bureau and throughout that time Jim helped our organization achieve new levels of credibility within both the greater Columbus community and with our massive customer base. I am delighted to be a reference for Mr. Heinen. Any organization fortunate enough to capture him will benefit greatly from his leadership.
Credentials
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Goodwill Columbus CARF Accredited 2015 - 2018
Commission on Accreditation of Rehabilitation Facilities, CARF International is an independent, nonprofit accreditor of health and human services iApr, 2015- Oct, 2024
Experience
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University of Saint Mary of the Lake
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United States
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Religious Institutions
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1 - 100 Employee
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Chief Operating Officer
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Sep 2016 - Present
The University of Saint Mary of the Lake: Mundelein Seminary Institute for Diaconal Studies Institute for Pastoral Leadership Instituto de Liderazgo Pastoral Liturgical Institute Pontifical Faculty of Theology Responsible for University Operations, including strategic planning, capital planning, finance/accounting, human resources, facilities/real estate/1100 acres of natural resources, art/history/culture management, information/technology, nutrition services, conference center & lodging, and diocese/community relations. Professional experience includes vast expertise in the private sector, the public sector, the university sector, and the not-for-profit sector. Expertise includes strategic planning, large/mid-size operations, real estate/development, hotel/resort services, facilities/asset management, capital planning, environmental stewardship, talent development. Joined the University of Saint Mary of the Lake and Seminary in 2016 as the Chief Operating Officer. Show less
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Goodwill Columbus
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United States
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Non-profit Organizations
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200 - 300 Employee
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Chief Operating and Strategy Officer
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Sep 2014 - Sep 2016
In conjunction with President/CEO, develops and implements short and long-term strategies, maintains optimal staff productivity, customer satisfaction and revenue/margin in areas of responsibility to support the Mission and lead the organization as an innovative social enterprise leader in building a strong and sustainable community. Responsible for the development of the enterprise-wide rolling-three-year strategic plan that supports the Mission/Vision of Goodwill, and the rolling twenty year capital plan as it's foundation.Responsible for the development/vetting of new growth social enterprise model/operations.Responsible for the master planning, activation, and day-to-day functioning of all aspects of Human Resources, Residential Services, Day Services, Health and Wellness, Contract Services, Environmental Impact, Real Estate Development & Construction, Facilities Operations. Capital Planning, Transportation Services, and Workforce Safety/Risk/Security Operations.Active participant of the Board of Directors: Executive, Finance, and New Growth Committees Show less
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Vice President, Operations and Business Strategy
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Nov 2013 - Sep 2016
In conjunction with President/CEO, develops and implements short and long-term strategies, revenue, and profitability, maintains optimal staff productivity, customer satisfaction, and revenue/margin in areas of responsibility to support the Mission and make the organization a leader in building a healthy and sustainable community. Responsible for the development of the enterprise-wide rolling-three-year strategic plan that supports the Mission/Vision of Goodwill.Responsible for developing the enterprise-wide rolling-three-year strategic plan that supports the Mission/Vision of Goodwill, and the rolling twenty-year capital plan as the foundation.Responsible for the development/vetting of new growth social enterprise model/operations.Responsible for the master planning, activation, and day-to-day functioning of all aspects of Human Resources, Contract Services, Environmental Impact, Real Estate Development & Construction, Facilities Operations. Capital Planning, Transportation Services, and Workforce Safety/Risk/Security Operations.Active participant of the Board of Directors: Executive, Finance, and New Growth Committees Show less
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The Ohio State University
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United States
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Higher Education
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700 & Above Employee
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Director / General Manager
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2007 - Jun 2013
Directs the administrative and operational activities of Campus Partners & South Campus Gateway (SCG), a valuable and strategic $154M asset of The Ohio State University; responsible for office, retail, residential, and parking services; serves as a senior member of the Campus Partners administrative team participating in strategic and long-range planning. Oversees, collaborates and directs the development of policies, standards, and practices, builds strategic partnerships with service providers; advances technological infrastructure recommendations. Responsible for the oversight of security services (includes camera and access control); responds to emergency operational needs in collaboration and integration with the university, local, and state emergency response centers; secretary for The Ohio State University District Safety Committee. Negotiates and coordinates leasing efforts with brokers, tenants, residents, and legal counsel; develops and executes leasing activities; directs design and construction; implements space utilization strategies. Steward for green buildings and energy efficiency; seeks out, collaborates on, and applies sustainable practices across all entities; representative on the President and Provost’s Council on Sustainability. Promotes, inspires and guides the customer experience across all business lines and influences; promotes public relations; develops, and communicates best practices. Develops operating goals increasing efficiency by incorporating quality assurance principles; oversee performance management; sets performance standards for all areas; understands public and private processes, and serve as a conduit to senior university stakeholders. Directs preparation of annual operating budgets for all entities, including revenue projections, expense budgets, satisfaction measurement, and capital plans; directs internal control reporting and monitoring. Show less
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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General Manager, Regional Director, Chairman, Marriott Business Council
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1985 - 2007
SELECTED MAJOR ACCOMPLISHMENTS Executive Leadership Initiated, developed, and implemented the Hotel Halo partnership with Children's Hospital. Increased annual sales from $8M to $20M of an upscale urban hotel. Advanced a $110M - 37 hotel portfolio through business development; relationship management; training and improvement plans; revenue and profit management; championing satisfaction experiences; quality assurance compliance. Developed a detailed quality plan to address 19 multi-brand default hotels; 89% of the properties advanced to excellence, while divesting the remaining. Developed emergency preparedness plans to ensure business continuity measures; internal & external communication plans; collaborated with the county board of health on pandemic readiness. Sales / Marketing Leadership Propelled $3M in corporate travel revenues by developing a "customer for life" experience; formulated an extensive knowledge base of the individualized customer "loves", utilized to provide a deeply rooted and memorable customer-organization experience. Found 44,000 incremental regional room nights through the development of a prototype leisure strategy. Created a regional sales strategy focused on $5 million in neglected lead referral business and qualified wholesale tour operators, resulting in $2 million of incremental business in the first year. Talent Development Leadership Developed a pipeline talent strategy assuring the paced talent supply for key regional leadership demands. Pioneered, and executed a multi-year alignment conference for 300 operations managers across five hotel brands, spotlighting performance on relationship management, revenue, and profitability; quality assurance. Orchestrated the startup and optimized a regional learning center with the centralized brand and national training programs for hourly associates resulting in optimized regional and brand leadership. Show less
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Education
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Western Illinois University
Bachelor of Applied Science (BASc), IE&T - Industrial Education and Technology
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