Experience

HIMSS INDIANA CHAPTER

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Board Member

  • Jun 2023 - Present



Reid Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Chief Digital & Information Officer

  • Oct 2022 - Present

  Richmond, Indiana, United States



HIMSS

• United States
• Non-profit Organizations
• 200 - 300 Employee

• IT Exec Community Member

  • Jan 2021 - Aug 2022

  Chicago, Illinois, United States



Elsevier

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• Advisory Board Member

  • Nov 2021 - Jun 2022



International Medical Center

• Saudi Arabia
• Hospitals and Health Care
• 700 & Above Employee

• Chief Digital & Information Officer

  • Jan 2019 - Jun 2022

  ♛ IMC: CHIME L-9 Most Wired Hospital Award Of 2020 And 2021➤ Multi-Million Dollar IT Budget - Team size: 110+ - Digital Transformation - Strategic Initiatives ➤ Steered IMC to increased competitive advantage by improving efficiencies and patient journeys. ➣ Built enterprise infrastructure, cybersecurity and technology capabilities to improve productivity, efficiency, user/patient experiences and overall organizational performance. ➣ Developed a DT roadmap (15+ goals + 55+ initiatives)… Show more ♛ IMC: CHIME L-9 Most Wired Hospital Award Of 2020 And 2021➤ Multi-Million Dollar IT Budget - Team size: 110+ - Digital Transformation - Strategic Initiatives ➤ Steered IMC to increased competitive advantage by improving efficiencies and patient journeys. ➣ Built enterprise infrastructure, cybersecurity and technology capabilities to improve productivity, efficiency, user/patient experiences and overall organizational performance. ➣ Developed a DT roadmap (15+ goals + 55+ initiatives) for the entire hospital and 2 satellite clinics. ➣ Established and managed IMC’s first enterprise PMO – grew team to 110+ to pave management’s digital transformation vision into reality + support 15% business growth within the first year of joining. ➣ Implemented Business Continuity Management (BCM) Framework and cybersecurity roadmap to respond to threats. ➣ Developed BI & analytics strategy/roadmap to enable decision-making, improve processes and solve problems. ➣ Major transformation programs include - (1) Telemedicine Solution, (2) IPCS (Interactive Patient Care System), (3) Interactive Website, (4) Modernized ERP, CRM, and HCM, (5) Picture Archiving & Communication System (PACS), (6) RPA Automation + Digital Front Door Strategy, (7) Women’s Health Applications, (8) Interactive Patient Care System (IPCS), (9) Smart Artificial Intelligence Lab results, (10) Integrated EHRs/HIS with the National Platform for Health Information Exchange Service platform. ➣ Established the 1st enterprise-wide Process Improvement Taskforce. Benefits include: (1) Reduced waiting time from 45 to 5 minutes (89% improvement), (2) 49% improvement in clinical to physical discharge time, (3) 133% improvement in nursing visits/day, (4) 72% improvement in room preparation time, (5) 25% improvement in room TAT, (6) Improved door to doc time in ER by 48%, (7) Improved LoS discharge by 16%, (8) Improved LoS admission by 8%, and (9) Improved LWBS by 72%. Show less



Cleveland Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Director IT Operations and Service Management | IT Solutions and Service Delivery

  • Jun 2016 - Dec 2018

  Abu Dhabi, United Arab Emirates ➤ Managed 30 enterprise applications supporting 5,000 users and 100+ applications ➤ Multi-million Dollar CAPEX and OPEX Budget – Team: 85+ Total ➤ Led Mergers & Acquisition (M&A) Integration of 7 Assets into Single Entity ➣ Chosen by the CIO for the technology leadership role to streamline IT operations, elevate IT efficiencies, ensure timely IT services and solutions delivery, mitigate risks, and improve system stability and integrity. ➣ Operated as a a Project sponsor for rollout… Show more ➤ Managed 30 enterprise applications supporting 5,000 users and 100+ applications ➤ Multi-million Dollar CAPEX and OPEX Budget – Team: 85+ Total ➤ Led Mergers & Acquisition (M&A) Integration of 7 Assets into Single Entity ➣ Chosen by the CIO for the technology leadership role to streamline IT operations, elevate IT efficiencies, ensure timely IT services and solutions delivery, mitigate risks, and improve system stability and integrity. ➣ Operated as a a Project sponsor for rollout of 32K end user devices for opening of greenfield Cleveland Clinic international facility, delivered on time & budget. ➣ Implemented service maturation and improvement plans for the IT supply chain - increased system availability from 60% to 90%, improved call resolution from 25% to 68%, reduced service desk expenses by 20%. ➣ Forged communicative relationships with senior leaders to profoundly understand pressing challenges and legacy processes – collaborate with directors to develop IT strategies and roadmap. ➣ Reduced tickets by 30% and saved ~$300K in costs by implementing an AI- based a Virtual Assistant solution. ➣ Led a $250M proposal to structure functions towards offshore outsourcing, while migrating IT services to cloud-based solutions and managed-services resource models.➣ Improved risk mitigation measures and optimized overall IT services and solutions delivery, focusing on safeguarding systems, tightening controls and increasing capacity to meet business needs. ➣ Cost savings: - $4.18M+ in infrastructure savings via strategic negotiation of contracts - $250K cost savings by developing a contract management tool (IBM Maximo) - $550K during capacity expansion - 20% cut back on ITSMO payroll by outsourcing - $2M via robotics process automation Show less



Cleveland Clinic Abu Dhabi

• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee

• Sr Director, Business Applications & Enterprise Imaging | IT Operations - People Management

  • Oct 2014 - Jun 2016

  Abu Dhabi ➤ Annual IT Budget – Team: 5 Direct & 65+ Total – Clinical & Business Applications ➤ Enterprise Infrastructure Management - ERP Suite of Applications - IT Cost Savings ➜ Clinical & Business Applications: Radiology, Ophthalmology, Endoscopy, Dietary, Financial Decision Support, Point of Sale, Case Management, and Medical Coding. ➣ Provided technology leadership and strategic direction to large-sized teams in the development, coordination, testing, implementation, and maintenance of all… Show more ➤ Annual IT Budget – Team: 5 Direct & 65+ Total – Clinical & Business Applications ➤ Enterprise Infrastructure Management - ERP Suite of Applications - IT Cost Savings ➜ Clinical & Business Applications: Radiology, Ophthalmology, Endoscopy, Dietary, Financial Decision Support, Point of Sale, Case Management, and Medical Coding. ➣ Provided technology leadership and strategic direction to large-sized teams in the development, coordination, testing, implementation, and maintenance of all Cleveland Clinic business applications. ➣ Focus on strategic deliverables to support clinical and operational reporting capabilities, emphasizing on enhancing self-service capabilities, improving data literacy through education and data governance, and structuring analytics teams' effort on high-value analytics output. ➣ Administered data interfaces between the broad inventory of clinical application registration across the system (Epic). ➣ Determine how technology can best serve the clinical needs of the business. Anticipate changes in the healthcare industry and use this information as needs develop to make recommendations on new or enhanced capabilities. ➣ Start-to-success leader for deploying complete ERP suite of applications, including Infor (Lawson) for HCM, financial reporting & SCM, 3M for medical coding, and Kronos for time and attendance. ➣ Led active business and technology initiatives, saving millions in IT spends; conceptualized, managed, and implemented an ERP solution utilizing only six in-house resources. ➣ Serve as a key thought leader in helping to digitize the employee experience throughout the business lifecycle. Show less



Cleveland Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr. Manager – Business Applications & Enterprise Imaging

  • Oct 2010 - Oct 2014

  ➤ Optimized support for Business Enterprises Systems, ERP & Enterprise Imaging with 30+ applications across hospital departments. ➣ Served in a dual role as Technical and People Manager for IT Operations. ➣ Collaborated closely with cross functional departments, while managing strategic planning, and tactical implementations, ensuring all initiatives and projects were prioritized, financed, and effectively managed. ➣ Concept-to-execution leader of technology and business improvement… Show more ➤ Optimized support for Business Enterprises Systems, ERP & Enterprise Imaging with 30+ applications across hospital departments. ➣ Served in a dual role as Technical and People Manager for IT Operations. ➣ Collaborated closely with cross functional departments, while managing strategic planning, and tactical implementations, ensuring all initiatives and projects were prioritized, financed, and effectively managed. ➣ Concept-to-execution leader of technology and business improvement programs. ➣ End-to-end responsibility of development, coordination, testing, implementation, and maintenance of all Cleveland Clinic business applications, including data interfaces between the broad inventory of clinical application registration across the system (EPIC). Show less



Sysmex America, Inc.

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Senior EDI Manager | Technology delivery resources - Healthcare Analytics

  • Feb 2009 - May 2010

  Greater Chicago Area ➣ Drove the development of interface testing plans. ➣ Spearheaded undertakings to plan, execute and manage the integration of new applications into existing infrastructure, systems, and software. ➣ Supplied feedback to the business regarding the support agreement and SLA models. ➣ Organized team training sessions to enhance performance.



Labcorp

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Systems Integration Manager | Healthcare Implementations - Technology Programs

  • Apr 2009 - Oct 2009

  Greater Chicago Area ➣ Managed 100+ interfaces across major US healthcare implementation ➣ Work closely with Client, Vendor IT and facilities HIM / Medical Staff office to ensure MPI and Physician conversions were accurately reflected after conversion was complete.



Omnicell

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Integration Project Manager | Project Lifecycle Management - Technology Integration Projects

  • Jan 1998 - Feb 2009