Jaelyn Andrews

Customer Service Representative at Registry of Motor Vehicles
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Contact Information
us****@****om
(386) 825-5501
Location
Boston, Massachusetts, United States, US
Languages
  • English -
Skills

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Bio

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Credentials

  • CPR certification
    -

Experience

  • Registry of Motor Vehicles
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Customer Service Representative
      • Jun 2014 - Present

      -Research and retain all information pertaining to agency rules and regulations, policies, procedures, agency functions and branch locations -Explain agency rules, regulations, policies and procedures on up to 100 phone calls daily -Field over 80 incoming phone calls daily with the use of a headset and desktop application-Develop a thorough knowledge of internal software such as ALARS, Application portal, and MassDot RMV's Intranet to ensure customers are receiving accurate and up-to-date information -Perform 40 to 50 credit card transactions daily to assist with booking road tests and paying civil and/or criminal citations and outstanding highway violations such as EZpass and MassDot toll violations

Education

  • College for America at Southern New Hampshire University
    Associate’s Degree, General Studies
    2016 - 2018
  • Cambridge College/Year Up, Inc.
    Business, Management, Marketing, and Related Support Services
    2012 - 2013

Community

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