Experience

Portland Sea Dogs

• United States
• Spectator Sports
• 1 - 100 Employee

• Director of Business Development

  • Sep 2022 - Present

  Exceeded sponsorship sales goals in four consecutive seasons.Grew season ticket sales for the team in six consecutive seasons. Exceeded goals in group sales in six consecutive seasons.Contributed to community relations with Be The Match, Honor Flight and Epilepsy Foundation Nights at the ballpark. Created virtual sellout fundraiser for Maine Children's Cancer Program during Covid-19 cancelled season (raised over $19,000 for MCCP).Coordinated ticket office staff and procedures for day of game and advanced sales.Handled a wide variety of customer service related tasks in an assistant to the manager role.

• Ticket Office Coordinator

  • Mar 2016 - Sep 2022

  Promoted from Guest Services/Ticket Office.Sold 5, 10 and 20 Game Mini Plan Tickets. Sold group ticket packages.Sold hospitality outings (picnics, skyboxes).Coordinated Civic and Community Organization outings.Oversaw Birthday Parties.Oversaw VIP Experience Package Sales.Developed or assisted in development, booked and implemented theme nights and promotions. Utilized the back end of ticket return to create new price points for tickets and non-ticket inventory.Fulfilled ticket requests for Slugger's Reading Challenge program.Fulfilled voucher requests from library's for the Summer Reading Program.Fulfilled ticket requests for Chamber of Commerce night.Process season ticket holds, payments and exchanges for credit.Worked closely with Ticket Office Manager to ensure fulfillment of ticketing requests (season, individual game and mini-plan) through printing and distribution of ticket packages.Managed the ticket office when the manager is out for meetings.Worked with customers to resolve any issues that arise in the park.Assisted in training part time ticket office staff and was available to assist them with any issues that arise.Assisted with on-field promotions during games.Assisted with stadium preparation and clean up.

• Guest Services and Ticket Office

  • May 2014 - Mar 2016

  Handle high volume inbound ticket sales calls and high volume walk-up ticket salesProvide information and suggestions for guests upon arrival at ballpark (up to 7500 a night)Coordinate groups and birthdaysAnswer questions about the ballpark (services offered, team info, team/stadium history)Provide information about services and special ticketing options/packages and how to purchase these specialty packages.Direct guests to their seating areaDirect guests to Sea Dogs staff members for on-field events or group outings.Assist security/ushers in missing person searchesProvide information about rain check policy for suspended gamesCross trained as usher, souvenir shop cashier, will call coordinator, grounds crew, front gate/ticket taker, reception desk and donation fulfillment.



Boston Red Sox

• Sports Teams and Clubs
• 700 & Above Employee

• Portland Sea Dogs Trackman and Game Day App Operator

  • Apr 2015 - Present

  Game Day:Input all pitches, plays and game management situations in Game Day App.Communicate with MLB representative in-game to ensure accuracy and clarify scoring decisions.Relay game info/box scores to home and visiting clubhouses.Trackman:Tag all pitches in Trackman system for pitch type and resultIndicate substitutions as neededAdd notes to pitches to explain situations as they arise in the games Game Day:Input all pitches, plays and game management situations in Game Day App.Communicate with MLB representative in-game to ensure accuracy and clarify scoring decisions.Relay game info/box scores to home and visiting clubhouses.Trackman:Tag all pitches in Trackman system for pitch type and resultIndicate substitutions as neededAdd notes to pitches to explain situations as they arise in the games



Maine Celtics

• United States
• Spectator Sports
• 1 - 100 Employee

• Public and Community Relations Assistant

  • Dec 2014 - Mar 2016

  Promoted from Public and Community Relations Intern to Game Night Assistant to Office/Game Night Assistant.Directed and edited promotional videos in Adobe Premier Pro for group and season ticketing, sponsorship and community involvement initiatives.Used Adobe Photoshop to create marketing material for promotions, theme nights and group discounts. Also utilized Photoshop to create materials for the media relations department, promoting team milestones and campaign materials for league awards at the end of the 2014-15 season (Earned my supervisor an award for best social media campaign, see awards/recognition below).Provided updated statistical information to coaching staff, scorers and media members on game days.Edited 2015-16 Media Guide to update and added all relevant statistics and stories from 2014-15 season.Provided information on seasonal best, franchise best and league best performances/situations to media, coaching staff and front office staff in real time.Performed all duties listed under Event/Game Night Public Relations Assistant job below.Implemented, scheduled and tracked community involvement initiatives (mascot appearances, Living Healthy, Read to Achieve, donations).Assisted Director of Public Relations with preparation of game notes, program stories, game day publications and press releases.Researched sales leads for account representatives.Provided resources to account representatives to enhance customer relations/sales.

• Mascot Services

  • Nov 2012 - Mar 2016

  Appeared as mascot at over 500 community events including (but not limited to): -Reading program -Healthy Living -Basketball Clinics -Season Ticket Holder functions -Private Parties -Parades -Mascot Gatherings -Restaurants -Store Openings -Community Organizations (YMCA, Strive, Boys and Girls Club, etc)Actively searched for and booked new opportunities for mascot appearancesHandled incoming mascot appearance requestsScheduled staff to appear as mascot or as mascot guard.Maintained suit (wash and hang, report any damage to Community Relations director to schedule repairs)

• Game Night Statistics Crew Backup

  • Dec 2013 - Apr 2015

  On an as needed basis:Filled in for the backup play-by-play recorderFilled in for the game callerFilled in for the secondary scorerEdit game files to correct scoring errors in games when the primary scorer was unavailable.

• Event/Game Night Public Relations Assistant

  • Nov 2014 - Dec 2014

  - Assist in the set up and clean up of team events- Assist in the set up and clean up of media areas and press box on Red Claws game nights- Oversee community relations and player relations at media day- Assist with the coordination of players and local media- Write feature stories for the game day program- Conceptualize, film and produce promotional videos- Conceptualize and create promotional flyers

• Public and Community Relations Intern and Press Box Assistant

  • Nov 2012 - Nov 2014

  Over 2500 hours in the front office plus 49 games, suited up for over 70 mascot appearances, scheduled and staffed close to 200 mascot appearances, fulfilled and recorded close to 500 donations and compiled close to 1,000 media clips.OFFICEDistributed materials regarding our college savings plan scholarship. I also collected and organized the submissions for this program.Handled heavy phone traffic at the reception desk, averaging over 50 calls a day.Handled merchandise sales and inventory at the team store.Assisted with the booking, staffing and record-keeping of appearances by Crusher, the Red Claws mascot.Compiled spreadsheets and databases for Season Ticket Holder Information, Local and Statewide Schools as well as other specialized school information. I put together prospective client lists for the sales reps. I assisted with the game night guest and promotion sheets. I also logged and updated all charitable donations and donation responses.Made significant contributions (about 90%) to the first edition of the playoff media guide.Fully updated the 2013-14 and 2014-15 season media guide.Organized player/team statistics, noting season, team and all-time league records.GAME NIGHTSSet up and tear down of the press box and scorers table every home game. Compiled and distributed media notes, league notes and up to the minute statistics for both teams and all media members.Updated the team media notes for all 50 games (2012-13 season)Created and maintained the Game by Game Reports for all home games (2013-14 season)Arranged player/community relations on game nights, including post-game autographs and special guest relations.Coordinated and credentialed media, special guests, groups and birthdays pre-game.Produced the coach's pregame and halftime video (2012-13)Wrote player profiles, game previews and post-game recaps.Wrote, directed and produced SIXTH MAN promo video.



Cocksure Entertainment (Night of the Living Deb)

• Production Assistant and Second Team

  • Jun 2014 - Jun 2014

  Assist Performers:- Double for Michael Cassidy (lead actor)- Provide cues for background actors- Liason between set and background actors in holding areaAssist camera operator:- scene blocking- setting stage marks- cable wranglingAssist Grips:- carrying equipment- Set up/adjust reflectors/flags- close/open windows and doors to manipulate natural lightAssist art department:- Set dressing/props- Cleanup- Continuity checks- Resetting scenes (for each take as well as for wrap)Assist Sound Engineer:- Set up sound bafflesAssist locations manager:- Site prep- Acquire materials to shut down locations for productionAssist production team:- Acquire supplies- Set up craft services- Set up holding area- Lockup the set for sound/picture during filming



Self-employed

• Lobsterfisherman

  • Apr 2001 - Dec 2010

  Found creative solutions to situations that arose several miles off shore utilizing only equipment and supplies on-hand.Fulfilled crew duties on several lobster boats-Prepared bait-Built and repaired traps-Sorted catch from traps, observing legal requirements (minimum/maximum size limits, breed-stock, etc)-Painted buoys-Spliced and tied rope Found creative solutions to situations that arose several miles off shore utilizing only equipment and supplies on-hand.Fulfilled crew duties on several lobster boats-Prepared bait-Built and repaired traps-Sorted catch from traps, observing legal requirements (minimum/maximum size limits, breed-stock, etc)-Painted buoys-Spliced and tied rope



Sternman, LLC (Islander)

• Production Assistant

  • Apr 2005 - Jun 2005

  Assist Performers:- Provided transportation for Philip Baker Hall, Judy Prescott (Supporting actors)- Performed as an extra in two scenes- Provided suggestions for local excursions while visiting Vinalhaven (food and sight-seeing)- Stand in for Philip Baker Hall for lighting and positioningAssist camera operators:- Set up shots- Cable wrangling- BlockingAssist art department:- Set dressing/props- Clean up between takes- Continuity check- Reset after filming- Acquire props, wardrobe and other on set equipment.Assist Sound Engineer:- assisted with boom mic- wrangled cablesAssist Grips:- Set up/adjust reflectors/flags- close/open windows and doors to manipulate natural light- Re-position lightsAssist with Production Team:- Develop relationships with community for partnership with the film crew.- Consulted for accuracy on lobstering/lobster gear repair scenes- Set up craft services- Set up holding area- Lockup the set for sound/picture during filming- Act as liason between crew and locals during filming