Craig Gavin Miralles

Customer Support Enablement Specialist at Hearsay Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Las Piñas, National Capital Region, Philippines, PH
Languages
  • English Native or bilingual proficiency
  • Filipino Native or bilingual proficiency

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Credentials

  • Teaching English as a Foreign Language (TEFL)
    MyTEFL
    Nov, 2017
    - Nov, 2024
  • Cisco Certified Design Associate
    Cisco
    Dec, 2015
    - Nov, 2024
  • Cisco Certified Network Associate
    Cisco
    Feb, 2013
    - Nov, 2024

Experience

    • United States
    • Financial Services
    • 300 - 400 Employee
    • Customer Support Enablement Specialist
      • Aug 2022 - Present

    • Product Specialist
      • Jul 2020 - Jul 2022

    • Philippines
    • Business Consulting and Services
    • 1 - 100 Employee
    • System Network Administrator
      • Jun 2019 - Oct 2020

      • Ensures network security and connectivity. • Provides support, configures, maintains and upgrades network systems. • Defines network policies and procedures (fair use policies, firewalls, etc.). • Specifies system requirements and design solutions. • Provides onsite and online network troubleshooting assistance. • Ensures network security and connectivity. • Provides support, configures, maintains and upgrades network systems. • Defines network policies and procedures (fair use policies, firewalls, etc.). • Specifies system requirements and design solutions. • Provides onsite and online network troubleshooting assistance.

    • Israel
    • Internet Publishing
    • 1 - 100 Employee
    • Customer Support Engineer
      • Mar 2020 - Jul 2020

      - In charge of customer happiness and delivers amazing service thru email. - Guides and educates the customer through various self-help options and articles. - Performs logical troubleshooting. - Assists customers in integrating the review app to their Shopify store directly thru the Liquid theme code or thru page builders apps such as PageFly, Shogun, GemPages, etc. - In charge of customer happiness and delivers amazing service thru email. - Guides and educates the customer through various self-help options and articles. - Performs logical troubleshooting. - Assists customers in integrating the review app to their Shopify store directly thru the Liquid theme code or thru page builders apps such as PageFly, Shogun, GemPages, etc.

    • Singapore
    • Software Development
    • 1 - 100 Employee
    • Customer Support Advocate
      • Aug 2017 - Aug 2019

      • Handles inbound and outbound queries via phone, live chat, and email. • Professionally and personally answers questions and queries whilst adhering to company policies and processes. • Guides and educates the customer through various self-help options and articles. • Performs logical troubleshooting. • Accurately documents troubleshooting steps and confirming the resolution of the reported issues. • Handles inbound and outbound queries via phone, live chat, and email. • Professionally and personally answers questions and queries whilst adhering to company policies and processes. • Guides and educates the customer through various self-help options and articles. • Performs logical troubleshooting. • Accurately documents troubleshooting steps and confirming the resolution of the reported issues.

    • Philippines
    • Higher Education
    • 1 - 100 Employee
    • College Instructor
      • Jan 2018 - May 2019

      • Instructs college students in I.T. / Computer Science related subjects. • Prepares lesson plans and educating students at college levels. • Assigns homework, grades tests, and documents progress. • Advising and mentoring students for projects. • Instructs college students in I.T. / Computer Science related subjects. • Prepares lesson plans and educating students at college levels. • Assigns homework, grades tests, and documents progress. • Advising and mentoring students for projects.

    • Philippines
    • E-learning
    • 700 & Above Employee
    • Online ESL Tutor
      • Jun 2017 - Oct 2017

      • Provides instruction on reading, writing, and speaking to individuals whose native language is not English. • Conducts lessons online, as opposed to within traditional classrooms via Skype. • Evaluates students' progress. • Remains knowledgeable about and respectful of cultural differences. • TEFL certified. • Provides instruction on reading, writing, and speaking to individuals whose native language is not English. • Conducts lessons online, as opposed to within traditional classrooms via Skype. • Evaluates students' progress. • Remains knowledgeable about and respectful of cultural differences. • TEFL certified.

    • United States
    • Software Development
    • 700 & Above Employee
    • Content Administrator (Qvidian)
      • Jan 2016 - Oct 2016

      Cisco Global Virtual Engineering• Keeps knowledgebase contents accurate and up to date.• Review and edit existing library Q&A pairs to reflect accuracy.• Identify, archive and/or delete outdated or duplicate contents.• Ensuring content is formatted and proofed and then uploaded into the Qvidian database.• Create and manage document architecture for Proposal Automation in Qvidian.

    • Technical Support Associate II
      • Jul 2010 - Dec 2015

      Cisco Global Virtual Engineering, Pre-sales Specialist• Provides pre-sales technical support to Cisco Reseller Partners and Cisco Account Managers.• Provides Product Information, Pricing, and Bill of Materials (BoM).• Performs product research, design assistance with validated BOM.• Provides the products interoperability, features and capabilities.• Provides basic network design based on client’s requirements.

Education

  • University of the City of Muntinlupa
    Master of Business Administration - MBA
    2022 - 2025
  • University of the City of Muntinlupa
    Bachelor of Science - BS, Computer Science

Community

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